Old Navy

I love old navy… unfortunately this location doesn’t understand the meaning of store hours… the store sign said they open t 9:00am. But that didn’t happen, I stood in front of the store while their clerks were still setting up the display. Finally, at 9:25 — they finally opened their doors. What’s the point of having store hours if you don’t follow it?

How do you have 4 registers and have only 2 registers open? 17 customers in line and store doesn’t look organized. You have two visible workers just folding the same shirts. No sense of urgency. When checking out, felt rush.

This Old Navy store is a real disappointment. It’s the closer of two near Oakland, so I was looking forward to shopping here. Got in and couldn’t find jeans cuz their super mixed up and out of order. Sweatshirts are also out of order and packed like sardines on the rack they’re on. It’s a Saturday afternoon but I only see staff working the registers. Who’s fixing up the clothing displays? The prices should reflect the quality of service you receive. If you get thrift store quality, like I saw today, then the prices should reflect that. I’m not willing to pay $ 30 for jeans that I can’t find in the first place.

Great staff at this store! I went in today with a return from the website. The managers were totally on my side as we called the 1800 number and tried to figure out why I couldn’t return anything. Even with my 1 and 3 year olds becoming impatient, the staff stayed sweet and supportive. Amazing!

I am a previous employee at this specific location and I love seeing my old friends here. This previous time I went I was told I couldn’t do a price adjustment with a photo of the receipt, but just a week ago an associate was actually the one who recommended me to do that. Due to the fact that I use to work here I know that you can enter the information on the receipt to get a price adjustment if the barcode is not scanning. It’s fine that if they prefer the actual receipt just let me know for next time instead she was kinda rude about and told me next time bring your receipt bc the other person had to give me an override. That was not true I was standing there and the other person said just try it and see. I felt like it wasn’t that big of deal for her to just check and I understand that it’s the holiday season but it just seem like she was irritated. I gave it 3 stars bc of my previous employment here with the awesome people I use to work with. Eventually she tried it and it went through. This is not to shame the person but hopefully to help them bc you never know that the next person you could be helping could possibly be the Ceo of the company

This is one of the most disorganized Old Navy’s ever. I went in today looking for a specific item (Black rockstar mid rise jeans) and the place was a calamity. I was not greeted, acknowledged or helped at all. In fact, I was sitting on the floor in front of the denim section hunting through disorganized piles for about ten minutes when I started to wonder if anyone worked there at all. Finally, an employee (someone with an Old Navy lanyard, I checked) was walking by so I said «Hey!» trying to get his attention, but he was too busy texting on the floor to notice. In fact, as I was leaving I saw a couple employees gossiping on their phones. But the story continues to the dressing room where I was greeted with a very casual employee who basically said «Yo!». The store looked like Christmas just ended and a couple shirts I looked at were on wrong hangers and kids clothes were mixed in. The icing on the cake was at the register where I was asked «if I found everything alright.» I answered honestly. I said «barely» and told the girl at the register (cashier #2 536 178 transaction #7184) that I had no help when I needed it and that the store was disorganized and messy and everyone was gossiping or texting on the floor and it was the worst Old Navy I had visited. She didn’t say anything or offer a means of customer complaint. I think this store needs an intervention. It looked like a Ross.

Last night’s visit to this store went better than expected thanks to sales associate Allison (forgive me if I spelled your name incorrect). Just went to buy a pair of pants and I wasn’t able to find the dark blue one I wanted. Didn’t want to bother anyone so I decided to settle for another pair. At the checkout Allison asked if I found everything OK, I said yeah kinda. She noticed a hesitation in my voice and asked what was wrong, I explained I was looking for the dark blue pants but it was OK no big deal. She insisted to let her find them for me, she checked her inventory and found that she had more in the back room. She seems to enjoy her job and she managed to get me exactly what I was looking for and even got my to buy 2 pairs of pants instead of one. That was some great customer service right there. Great job Allison!!!

The staff is completely incompetent and I’ll never go back to this Old Navy. Long line of people with one person working a cash register? Manager and other employees come by but don’t pitch in? I think even Comcast has better customer service.

The staff at this location are awesome!

I am a previous employee of Old Navy. An OK selection of clothes. Customer service needs to improve.
I wanted to do a price check for some dresses on sale. I know that there is always a hand held price checker at the fitting rooms for employees to use. One of the employees, a heavier woman with a shaved head and multiple tattoos refused to check the price for me and directed me to the long line at the cash wrap.
Please reconsider your standards utilized during the hiring process.

Jeans! It’s all about the jeans for me! And when they have a sale on jeans, I’m all over it. (At least until the missus reigns me back with a «Whoa, slow down cowboy! We’re not made of money!») I swear, I could not resist this last purchase because they had their ‘Buy One Pair of Jeans and Buy a 2^nd One for ½ Off.’ I know, right?! It’s not like I’m gonna buy a pair of jeans from Express for. .. um. .. $ 88 plus tax. I mean, we’re teachers in the public school districts and you can probably imagine that our wardrobe budget is quite dismal. Not skid row dismal or living in our cars dismal or couch surfing dismal or you get the gist. Yes, it would be nice to afford a pair of $ 88 plus tax jeans and I was super close in getting a pair, too! Anyway, this Old Navy is like right next door to my favorite Starbucks studying place and I usually take a peek at their signs on their windows to see what the deal of the week is.
Oh, the staff here is great and generally greet me with a smile. Not too sure if I like the cash registers in the middle left side of the store. Seems weird to me. They should also add more colors to their styles since it can get boring seeing the same ol’ Old Navy colors year after year. Just sayin.

I’ve never bought anything at this Old Navy, despite coming in several times. They have much of the same things you can find at any regular Old Navy, but there’s really no organization to the store. It always seems messy, no matter when I come in and the deals just aren’t as good as the store in Emeryville.
They recently moved the cash registers, I believe, so I was even more lost in the store than usual. Couldn’t tell where the women’s sale section began or ended, if there was a men’s sale section or if they had deals scattered throughout the store like in other locations. I’ll probably continue to look around when I am in the area, but it doesn’t seem likely that I will be able to shop as thriftily (is that a word?) or easily as i do in Emeryville or the SF flagship store.

Line 13 customers deep and 1 cashier. I asked her to call for back up and she said she needed to get back to her customer to move faster. Retarded.

This is hands down my favorite Old Navy location outside of San Francisco. They have a huge parking lot with plenty of stalls (Security Monitored), an excellent staff, cheap prices, and a huge inventory. I love that the staff is always helpful here, I’ve never walked around for more than 5 min before having someone approach me to offer assistance. I once came here for my son’s school uniforms and couldn’t find his sizes, so a worker went into the storage room and dug through boxes for about 15 min to help me with what I needed (most places would tell you they are sold out). If you give this place a go, you will quickly see why it’s so great, I’ve yet to find any other place around that I can get 9 school uniforms for around $ 100.

Found the cutest t-​shirts for little boys (one of my co-​workers has two little tykes).
One is a Mickey Mouse fan. Scored for him. The other is a Thomas the Train fan. Scored for him as well.
Was able to shop for two birthdays at one store. Yay for me!

Old Navy has the most beautiful clothes I’ve ever seen especially the back to school clothes and the rock star jeans are amazing I love shopping there i always get something I never walk out empty handed lol I’m a proud costumer

The selection for back to school is horrible right now… where is the extra mark downs on the clearance… disappointed.

This ON store looks like they got their stuff together… big time!
I came in yesterday to get my husband some jeans and scored. I was also able to walk out with a few sweaters for myself.
My total purchase for 1 pair of mens jeans, 2 women’s sweater, 1 cargo pant with a $ 5 off coupon was $ 96, was I thought was a good deal.
I like ON, because I get simple clothes at affordable prices and in my opinion what more could you ask for.
Not only did I enjoy my purchased, but I also enjoyed being helped by a very friendly and attentive staff. I don’t think I’ve ever had such a great experience at an ON store and I’m glad I get to Unilocal about it.
It’s a 2 thumbs way up for Old Navy at South Shore Center!

I like coming here because I somehow always find something for a super good deal. Came here a few days ago for the $ 19 jean sale and I never thought to buy jeans here but they fit nicely and I don’t have to hem them because the length is perfect even for a shorty like me. The staff is usually pretty good here and selection is good as well.

Something is different in here!
Oh wow they moved the cash registers to the Men’s wall, and rearranged the Men’s area.
I kind of liked the old location of the registers since they were closer to the exit. Kind of nice to have natural light on you when you’ve been in the store shopping which is fun to do.
The Sales Associate was so nice helping me with my return and then she checked me out again too since she was the lone employee to checking people out, while there was a manager or lead in the cash wrap pretending to ignore the line forming while staring at paperwork and then just walked away.