European Wax Center

Maybe I had a different Lynn than everyone else here??? I guess Lynn is a pretty common name??? I was very dissatisfied with my experience with Lynn. Not ONLY did she leave behind a ton of hair, but the worst part was that she did not use ANY oil/​serum/​ANYTHING to protect my skin before the wax or help heal my skin afterward! Just wiped me down with a little cleanser and went at it. I even laid there for an awkward moment after the wax was done waiting for the calming cream I thought I had read about online («Four Steps to Gorgeous») … and I had to say «Am I done???» to which she replied, «Yep! You’re done!» She was nice enough and I’m too passive of a person to say anything, so I went on my way. But when I got home and realized how much hair was left behind, on top of the carelessness for my sensitive skin, I decided to call and complain. This was my first waxing experience and I wanted to be satisfied.
The receptionist was very surprised and even made sure to clarify, «So, she didn’t wipe you down with ANYTHING after you were done?» Nope. But the only thing I was offered was a free touch up, per their 7-​day policy. So my angry, angry skin and I made an appointment for the next day.
Enter my new waxer Kelly– Thank God for Kelly! Kelly saved the day! She totally understood why I was upset and made me feel like I wasn’t crazy. She was very gentle, and THOROUGH, and I will definitely make future appointments with Kelly. I wish I had asked that my tip from the first wax be transferred over to Kelly.
Five stars for Kelly. One star for Lynn. Two stars for EWC customer service.

This was a horrible experience. They over booked and had 2 different wax «professionals» take care of my services. Both left the door open on me when I was on the table and unclad. I was rushed through, so huge missed spots. When I complained the wax was too hot, nothing was done to amend this. The manager was a aware of my issues and nothing was done to rectify my experience. I use to rave about this company when I first joined 5 years ago in another state, but ever since I moved to Alameda, the services have been declining rapidly. I wish I wasn’t in a contract. I have tried to get out of my contract, but was told I couldn’t get a refund. Maybe there is a better Wax Center around but I will stop using the Alameda location!

I come here regularly, even have their wax passes. It really depends, I used to go to a regular waxer but it seems like after a while there service seems to go downhill. The last time I went to my regular waxer she seemed rushed. I had to ask her to trim my brows and she even left wax on me that I had to point out. So now I’m just calling in to get whoever is available when I have time. The only advantage here is I usually can find an appt when I call in. Cons — hit and miss as to the waxer, and even if you find a good one, eventually they fall short of the service they used to bring.
It’s not like I gave them 1 chance and switched, I went back to the same waxer thinking it was just a bad day but it wasn’t the same. Imagine the disappointment when you think you found a great waxer and they end up falling short of your expectations at the end.

Customer service/​call center: When you call, you are directed to a call center… Which is NOT always open when this location is open! This is a HUGE ISSUE because I have no idea how to actually reach the front desk if the call center is closed!!! When I talked to a representative and told her about this, she simply said «it was taken care of» and didn’t offer how it was handled or what will happen next time…
The hours on the website need to be updated.
On the waxing experience: Lynne is EXCELLENT! So fun to have an appointment with her, it flies by and the pain is minimal. She’s super sweet and easy to laugh with, which makes the waxing session more relaxed.

WHAT. THE. HELL. I had my eyebrows waxed by someone named Anne (Anna?) She wasn’t super friendly, but whatever, she does her thing, it hurts a bit more than I think it should… which should have been a warning. She basically ripped off an entire layer of skin underneath my eyebrows. 4 days later the skin is still red, scabby and flaking off!

I’ve been going to Natalie for my Brazilians for a years. She always makes me feel comfortable and she does a great job, fast and as painless as possible.

I’ve been coming here for a couple years and I am way overdue for a review. EWC makes it easy to make, cancel, or reschedule a reservation. You can either call them or make your reservations online. The front desk receptionists are always friendly and greet you with a smile. I think I’ve been there so long that they know me by name now lol. I usually take advantage of the deal where you pay for services for the year to get a bit of a discount. I have been through several estheticians but I did have 3 that I really like that are no longer with EWC and have moved on. They were my favorite because they were thorough and got all the hair off. They would wax and then tweeze any missed hair. Now I am searching for my next regular esthetician but I’m sure I’ll find someone new that I’ll like since they do a good job training.

If you’re getting a Brazilian wax, GO TO GABRIELLE! She’s amazingly fast, efficient, and enjoys what she does as a wax specialist. She got all of the hair no problem and there was no returning for a touch up :)

I have been waxing my lady parts for almost a decade now, and not until a year ago when I found Natalie at the European Wax Center did I ever actually understand what it meant to have a GREAT wax. She is quick, efficient, gentle, and so good at her job that it is actually, dare I say it… fun. Not only is she good in the moment (doesn’t miss patches of hairs or allow you to be in severe pain), but she is also the only waxer I have ever used that I have not had painful ingrown hairs surface, no matter how much exfoliation and cleansing I do, after my wax.
I can actually say that I truly enjoy the experience (which sounds a little insane, I know) because every time I leave her I am smooth, not irritated, and hair-​free for the longest amounts of time I have ever experienced. I highly recommend her!

Ever since my favorite EWC waxer Christy left, Stacy has been waxing my lady parts.
My tolerance for pain is not that great. And because of that, I need a waxer that is not only thorough but is also GENTLE when applying and removing the wax off their client’s lady parts.
Stacy is definitely very gentle and very thorough! She’s not rough and did not make me feel uncomfortable during the waxing session.
I highly recommend Stacy for your waxing needs!

Getting a Brazilian wax is probably about as much fun as getting a Pap Smear. It’s not much fun sitting butterfly style naked with a stranger all up in your goods-​BUT I must say Lynn makes you feel comfortable and is quick and relatively painless. I’ve had my share of wax experiences and she is by far THE BEST. She made me feel super comfortable and I felt like for 15 minutes I was hanging out with a friend.
It was my first time there and I made sure to re-​book right after my appointment!
It is affordable, clean and was the best experience I’ve had getting waxed.
Thank you Lynn!

It was my first time ever coming to European wax center so I didn’t know what to expect. I had originally made an appointment that day to get waxed at their Castro Valley location but the waxer there had cancelled last minute and I was leaving to Mexico the next day so I came to this location and I’m glad I did. It was really different than what I imagined it to be like. The staff was all very friendly and everything was very clean and professional. My waxer was named Kayla and she was quick, clean, and painless. I would definitely recommend her. She got me in and out in less than ten minutes. My pain tolerance is pretty low but this did not even hurt, when she was done I was surprised how quick it was. If it’s your first time, you get half off your service so definitely give it a try!

So they were promoting a free full body wax from their newest wax specialist and I thought why not?!
Pros: The receptionists are so nice! Veronica and Rym are sweethearts, such nice people! Very professional and they made me feel welcomed. They did not pressure me too much on making an appointment or buying any products.
The area itself is super clean and I did not have to worry about sanitation
Mia (I believe that was her name) greeted me with a handshake, introduced herself and led me to the room. She was very accommodating with all the questions I asked her and I felt no judgement from her when I was talking about how I get ingrown hair or how my armpit was dark haha. She also recommended me some products which I plan to buy in the future. She explained the waxing process thoroughly, I can tell she was a bit nervous but she did great! She asked me if the wax was too hot and made sure I was very comfortable.
She did miss a few spots on my legs, arms and armpit but I’m assuming it’s because I have very little small sparse hair that she couldn’t get them or didn’t see. Also because she is still in the process of perfecting and it was free that I won’t complain. Other than that I believe she will do great after more training! I wished I left a bigger tip for her.

Had an appointment there at 11:15. Got there around 11:05. Waited and waited and at 11:20 they told me it would be another 5 minutes. Well, if I wanted to get waxed at 11:30 I would have set my appointment for that time. Tell me what’s the point of setting an appointment when you’re going to make me wait a little longer? You wouldn’t like it if someone is late to your appointment so why make me wait? Rude customer service. Manager didn’t seem to care. Wasted 30 mins of my life for nothing. This place is a fucken joke.

I really enjoy coming to do my eyebrows waxing. Gabriella, my waxer, is really great, she was the only one who was able to actually create a nice shape of my thin eyebrows and be able to even them out, it really is helpful to have the same waxer. Everybody is super friendly and always welcome me with a smile. I highly recommend this place.

Pretty fast service, have never had to wait long at all here and the appointments are usually available on the day and time I prefer.
Upon my latest visit, Kourtney did a great job and a quick one at that!

I’ve been a regular at the European Wax Center in Davis, CA for over two years. In Davis, I had a great relationship with my waxer, Angel, and even when Angel wasn’t available, the other waxers were equally as awesome. I’ve never minded the somewhat expensive prices because the quality of service was amazing.
When I moved to the Bay Area, my first thought was to go to the European Wax Center for my waxing needs. My first visit to the Alameda location was extremely disappointing. The ladies in the receptionist area were very rude and the waxer I was assigned to felt very inexperienced even though she’s been doing it for «years.» Because I had such a positive experience at the Davis location, I decided to come back a several more times just to give them another try. Each time I would try different waxers — some of the waxers were suggestions/​recommendations from these Unilocal reviews. I can honestly say that the level of customer service and skill at this location is no where close to that in their Davis location.
Today was definitely my last straw. I had an appointment with Christy/​Kristy (spelling?). I let her know in the beginning that I felt very nervous that day. I don’t expect her to comfort me at all, but Christy was adding fuel on to fire. She continued to say very condescendingly that it was going to be very painful and kept giving me shit about how I do not visit more often. Well, maybe I would visit more often if you had better customer service or waxers here. –_​_​_​_​– Christy was extremely pushy in getting me to buy their products and be on their payment plan.
Even though this location is closely to where I live, I will no longer be coming here again. The price is too expensive for the crappy service.

It is really hard finding a waxing center that you trust and feel comfortable with.
Come on… you are exposing every part of you in the oddest positions so that these ladies can wax you most efficiently.
With European Waxing Center, I do trust them. I do… but I feel like you need find someone that is really great and is consistent with her job. I had multiple estheticians here but no one was as great as Christine. She moved a couple years ago to San Diego. She made me feel really comfortable, she was really great at her job. The other ladies are great too, but there are times they are not as detailed. I feel bad for letting the ladies know the missed a few spots or not as gentle. I was hoping they can sense my facial expression, but I just leave feeling a little bummed out.
Nevertheless, I do leave a generous tip because I understand working at a customer-​serviced base. Tips make their days a little brighter. I would highly recommend booking at appointment because walk-​ins are never guaranteed. Give yourself sometime to find parking and walk to your appointment because there is a fee if you are late.
The rooms are extremely clean and professional. Sanitization is never a problem.
Prices have increased over the years but there are these packaged deals if you wax a regular basis.

Is it embarrassing writing this review? Nope. I have no shame.
Getting a wax never crossed my mind, because it sounded terrifying. A bunch of my friends raved about waxing vs shaving though, and this place kept popping up on Unilocal so I gave it a go. I was set up with Risha, and after learning this was my very first wax, she took the time to talk me through the whole process. Never thought I would say I felt super comfortable lying on a table while a stranger waxes my lady parts, but… I was super comfortable. She gave me some tips on how to manage and prevent ingrown hairs, etc, and wasn’t too pushy about buying products. I have pretty sensitive skin, but I didn’t have any issues after my first wax a month ago, and came back today for my second.
There are a bunch of different packages to choose from, and if you’re a student they have a 3 visit deal for a pretty good price. Super clean facility, tons of parking.

I always thought this would be embarrassing to write and it never appealed to me to go to a wax center and actually write about it but, hey world! I’ve got hair and this is my favorite place to get rid of it!
It was my first time EVER getting a wax and I thought it was going to be reminiscent of TV episodes where they use the wax strips and writhe in pain. But thank all the gods that it was hard wax. I originally signed up for a wax with Christy because I read a previous review that she was very gentle and I thought, first wax, gentle, sounds like a plan. However, a lecture went longer than planned and I had to call and push back my wax and they signed me up with Bethany. She is my favorite person in the world! She is so nice and very gentle. It was hardly as bad as I thought it would be and the wax was warm like «a hot bath» Bethany said.
The ladies at the front were very friendly and sweet as well. I was very impressed at how professional they were. She did not say the actual wax I got but she said «the first service you had», I thought that was very professional and I appreciated the world not knowing my business behind closed doors.
Love it! Coming back!