Shout out to Jennifer who works there. She was extremely friendly! It’s pretty much a standard Baskin Robbin in a shopping center. Parking is easy, as there is a private lot shared with other stores. Ice cream taste freshhhhh!
Joseph A.
Classificação do local: 3 Oakland, CA
This Baskin Robbins is cool in the sense that their staff members are helpful, friendly, and quick on orders, but the ice cream here is just too sub par in quality for the price. Don’t get me wrong, the variety here is excellent, they offer tons of options that appeal to people from all walks of life, but I just have a hard time paying almost $ 4 for a simple mix of heavy cream, ice, and rock salt; especially when I can make a trip to Tucker’s on Park St. and get a high quality scoop of homemade ice cream for the same price. Come here for their thick milkshakes or ice cream cakes, but definitely save your cash and hit up Tucker’s or Cream in Berkeley for a quality scoop or ice cream sandwich.
Karen W.
Classificação do local: 3 Oakland, CA
Sunday, we had a coupon for buy one get one for 99 cents and so we used it here. I used to take my kids here when they were young and we always have good service. They have different flavors of ice cream, a few choices of sherbet and only one frozen yogurt. They got rid of their soft serve machine which I enjoyed since I am lactose intolerant, I have to eat that or frozen yogurt most of the time unless it is a real unique flavor that I enjoy.
Yoshika H.
Classificação do local: 4 Alameda, CA
It’s a standard Baskin Robbins in a shopping center pretty much. They’ve got their selection of ice cream, pre-packs and ice cream cake. I’ve always loved their butter pecan ice cream. I have been addicted to it ever since I was a kid and a Baskin Robbins opened in my city in Japan. Used to ride my bike half and hour or so just to get to it so I can have it on the sugar cone. And that’s exactly what I had here. About this particular Baskin Robbins — it can get pretty busy with customers. There are usually two people working behind the counter, and sometimes with big orders the wait can be a bit long. Never the less its never like some of the crazy SF fancy ice cream place with the line out the door around the block, etc. Servers are generally friendly and nice here.
Kristen M.
Classificação do local: 5 Oakland, CA
I wanted to order an ice cream cake for my wife’s bday! I went on line and couldn’t find a way to put a custom message on the cake… I figured I’d just drive over and order, I really wanted to get it right! Lily and her staff were so helpful, they even let me know that I would get a better deal if I did order on line after all. Corporate is pushing the web order. Lily who makes the cakes said if I couldn’t find the custom message field, to write it in the Special Instructions Box and she would look for it. The cake was beautiful and ready when promised, the message was correct, and most importantly my wife loved the cake!!!
SmOoOoteensie L.
Classificação do local: 4 Alameda, CA
Love this place! I order cakes for my kids here every year(3x!!) and then for my friends kids when I can. The people are nice and the kids who work there do a good job and are very friendly. Of course the new movie theatre popcorn is unbelievable!!!
Jacquelyn M.
Classificação do local: 2 Chico, CA
I love ice cream but at the same time I also look at value for my dollar. The good thing about Baskin Robbins is they are all pretty much the same. The staff were friendly. so really my issue is with whoever makes up the prices for Baskin Robbins. I was charge min of $ 6 for a milkshake. The fact that i was being charged for a $ 6 milkshake was riducouous. next time i will do somewhere else for a better value.
Jessica B.
Classificação do local: 2 San Francisco, CA
A few months back made a stop here before going to the airport. Was served by a teen asian boy and who I’m sure was his mom, the manager, took a bite of ice cream before paying and found a little metal SCREW in my mouth. Seemed to have come off the scooper. Then they had the nerve to still charge me for the ice cream and not offer to replace it! Once I questioned there ethics the mom just said it was a once ever occurrence and I couldn’t be mad cuz it wouldn’t happen again. It was quite odd how they handled such a situation.
K H.
Classificação do local: 3 Stockton, CA
Staff was ok. Not a lot of room to move around as a customer. Was stepping over people. They also were out of a lot of flavors. Main flavors which is disappointing.
Cheryl R.
Classificação do local: 3 Oakland, CA
Too cramped so people are involved in each other’s business… meaning you can’t help overhearing other people’s conversations, which to me is no fun. Customers don’t prepare their children for how to order properly, thus much longer wait times. Saving grace is that it is immediately adjacent to boats and water. The experience overshadows the flavor.
Paul M.
Classificação do local: 1 Oakland, CA
Love the Rocky Road… but… The serving size is markedly smaller than any other 31 flavors I have been to. You also need to request napkins. They are kept behind the counter.
Alaina J.
Classificação do local: 1 Novato, CA
The«assistant manger» ignored my whole family while we were obviously next in line. She helped other people before us, then yelled in our faces, «I’ll take whoever’s next!» When I told her that she had already helped other people before us, she said that we should have yelled at her that she was skipping us. That is absolutely ridiculous as we were in a line, we were at the front of the line, and she took the people behind us. We were planning on ordering our son’s birthday cake, but we will be going elsewhere now. They have lost our business. Save your money, and go somewhere where they value their customers.
Michelle h.
Classificação do local: 4 Oakland, CA
So many flavors to choose from!!! The workers here are very sweet and friendly, they never rush me when I stand around being indecisive about which flavor I want to get. Sometimes my bf and I come a couple minutes before closing, and they are always very welcoming and will still help assist us. During the holiday season in 2012, my bf and I decided to grab some ice cream here… there was a couple who I let order before us because I was being indecisive… and they actually surprised us by paying for our purchase! SWEEEET couple! I thanked them countlessly for their generosity, and the workers actually told me that there are quite a few customers that does the same thing. =)
Keith A.
Classificação do local: 1 Oakland, CA
This BnR gives the smallest scoops I have ever seen. I thought it was a joke at first and compared to the BnR in San Leandro this place is at the bottom of my list. Never come back to this one …
Miracle G.
Classificação do local: 4 Alameda, CA
This branch is always so inviting: D I always come in with a smile because I know I would be welcomed with a smile too. The stock of their ice cream hasn’t hit bottom ever when I come in which gives me a feeling they pay attention to their job. The cashiers are very attentive and never tire of you asking to try different flavors of ice cream. Feel welcome to bring a couple friends with you! They have enough seating for 6 people! :D
Elaine L.
Classificação do local: 3 Oakland, CA
Sometimes I scream for ice cream(TARA’S ORGANICICECREAM, FENTON’S, HUMPHREYSLOCOMBE!!!) and sometimes I need to sate my fix but can’t trek to my favs. Enter this BR location which is conveniently a hop-skip-jump away from the digs. Service is friendly and on occasion, slow. Sometimes you get a big scooper other times a smaller scooper. For a chain joint, they’re expensive.
Cath M.
Classificação do local: 4 San Francisco, CA
Went here this past Tuesday to celebrate my bro getting his new car! He wanted to drive around… and he suggested ice cream… who turns down ice cream? Not I! We tagged along our Mom and we managed to get ice cream before their closing time(10 pm) — friendly staff! I had a single scoop of their chocolate chip(I’m going through a phase that I’m trying to figure out who has the BEST chocolate chip ice cream ~ so far Swensen’s winning…) but nonetheless, the ice cream was still good. We didn’t seat anywhere b/c it was all packed up so we ended up eating our ice cream outside, freezing weather… admiring the car. Lovely. I love BR due to their ice cream cakes! I’m addicted to them…
Tony Y.
Classificação do local: 4 Alameda, CA
I haven’t been here in years but was able to come back after a CUTEMARRIED girl took me here after dining at the best sushi restaurant in all of the bay area. I had the Cappuccino Blast. It was good. I think I will come back here and order one of the amazing ice cream cakes that I use to get from them back in the day. Service here is top notch. I believe it was David that helped me. He is amazing and knows what excellant customer service is all about. Thanks for the oustanding service and the drink that hit the spot. In the words of California’s Governor«I’ll be back!!!»
Will A.
Classificação do local: 3 Madison, WI
It’s a little cramped, but I went when it wasn’t too bad. I got the Snickers ice cream, which was pretty darn good. At $ 2.50, it was a decent cone. Being able to hang out by the water and eat some ice cream on a typical great weather Saturday… well, that is priceless. Servers were very friendly, and it was nice to have just a pleasant interaction on a great day.
Nikki c.
Classificação do local: 4 Oakland, CA
Clean and well organized. I saw some interesting looking cakes in the display… mmmmmm, ice cream cake… mmmmmmm. In addition to the basic ice cream there’s a selection of other… stuff. Milkshakey type things and smoothies and toppings. Me, I’m a traditional gal. I stick to the cold stuff. I didn’t count, but I don’t think they really had 31 flavors. There was an even number of flavors. FYI: There’s not a lot of room to sit down inside and enjoy the yummy goodness.