The UPS Store

I would not even give this service a stamp. It was terrible.
I paid to have a Christmas card with a check in the card overnight mail.
The card never arrived. they could not locate a tracking number and when I went back to the store asking for the manager, the women said she was at a meeting. I gave the clerk my name/​phone/​and ask for a call back to discuss this poor unreliable service.
I still have not received a phone call from the manager and my daughter will not be receiving her gift for Christmas on time.
–To much volume for such a small store
–Staff that is ill trained to follow protocol
–No follow up customer service.
I rate this sore F–
I am returning to the UPS on Bay Farm.

Great Service staff goes out of there way to help.

The last several times I’ve gone in to this location, the same woman has been working. Based on other reviews, I’m guessing it must be Ava.
I never had a terrible experience here, but this woman embodies customer service. My husband and I have both had fantastic experiences with her and have remarked on how amazing she is.
Friendly, greets you with a smile as soon as you walk in, even as she helps other customers; checks if folks are just dropping off so they don’t have to wait; makes helpful recommendations and is just an all around pleasure.
I miss when customer service was a thing provided in the retail world (after providing it myself for many years) and am thrilled that it exists here. Who ever thought going to a UPS store would be such a great experience?

Awesome customer service, wish other UPS stores was ran like this. The lady working was swamped, I asked her title and I think she said manager (Asian woman) but she went above and beyond for me. Great attention to detail and fabulous customer service.

I have shipped a box which never arrived. Months and months of emails, calls, filing insurance claim and 11 months later still nothing — yes I have been patient. Ava is very nice on the phone but every time a good reason not to provide the insurance check. Emails and calls not returned, every time I have to go there in person to get an update. I’ve spent many hours on this frustrating issue.

This review is long overdue; but I was really happy to peruse through a few reviews of this UPS location and see that Ava has been getting rave reviews. I work in corporate retail and don’t feel like the field ever get’s enough credit for what they do to keep customers coming back. I used to work next to the UPS on Bayfarm, they aren’t rude but they are not friendly or as attentive as the UPS on Blanding, so I switched.
A few months ago I was in the store and Ava was helping a customer ahead of me. She as always provided exceptional customer service to this individual; the woman mentioned that it was the first time she’d ever gotten such great service there, and kind of poo poo’d on her previous experiences there.
That was when I decided to review– because I’ve always received outstanding service at this location, not just from Ava but the entire staff.
Everyone that works here is always smiling, greets you as soon as you walk in the door and thanks and acknowledge’s you if there is a wait, no matter how slight it is.
I figure this all stems from the positive leadership from Ava & management, Ava is super friendly and remembered my name after I went in there 2 days in a row.
It’s definitely cheaper to go to USPS but, the shorter wait and great attitude and friendliness of the staff here keeps me coming back here. They will always give you shipping options to ensure you are getting the best bang for your buck.
Thanks for the great customer service :)

Ava was great, very nice, she even gave us the corrected form that we needed so we would have no issues doing our sons passport!

My son needed his computer CPU for college so we brought it in on August 22^nd and the shipping came to almost $ 200 to ship to Salem Oregon. A week went by, he called the store manager she did not call back, he called twice more and was told that there was a two week delay in shipping-​it did not arrive until September 10^th and did not ship until September 5^th!
There is NO excuse for this level of NON service-​pathetic, two weeks to even pack and ship and then another 5 days to get it delivered!
I would never recommend their service, horrible and inexcusable!

Needed to ship some personal items to Connecticut… to arrive shortly after my daughter gets to Wesleyan (she’s going to be a freshman). Having never shipped such a heavy package with such varied items… was a little daunting… especially with all of the stress of my baby girl moving away… across the country. We contemplated shipping via US Postal service. but decided it might be safer and smarter to try UPS.
AVA was the UPS representative that assisted us. We didn’t even know where to start. She explained our options, pros and cons, and offered advise that left us feeling we had made the perfect choice for our specific shipping needs. Her customer service skills were superb! Super pleasant, knowledgeable and she left an impression that makes me certain I will be using this UPS store for all of my shipping needs while baby girl is in college. Lots of care packages. :-) Thank you AVA!!!

This is often an extremely busy store, probably because of its great location. I’ve had several occasions to use it recently, due to its convenient location plus notary service, for business matters following the passing of my dear husband. I was in line several times, and observed Ava’s professional yet friendly handling of myriad requests. How she kept grace under pressure that would knock others to their knees, I can’t imagine. Efficient and knowledgeable. Hurray for Ava and this place!

I had the most amazing UPS experience recently this store. My fiancé’s job was moving to London, and we had to expedite my visa application with 2-​day international service. Ava, who I believe might be the manager or assistant manager at this particular UPS store, was absolutely the epitome of excellent customer service. Between sending it and needing it returned as well, it was complicated. But she spent 45 minutes with us, making sure it was perfect and would get to where it needed to go, as well as getting back safely. She alone has made me a lifelong customer of UPS. Thank you!!!

Fast, pleasant, easy parking.

NEVER use this UPS store. I went into their store on 12/​20/​2014 to have two lamps and two lampshades packed and shipped to my address in Dallas, Texas. Ava, the Store Manager, took my order for 1) packaging my lamps 2) shipping them to my address in Texas. As of 3÷05÷3015 I STILL have not received half my shipment. it should be noted I paid $ 203.90 to have these items packed and shipped, and I have only received the lamp shades after almost three months.
I called the UPS Store several times to inquire about my package in January and February. Finally on 2÷23÷2015 the Store Manager, Ava, called me back and said my lamps had NEVER gone out, and she was shipping them right away (and explained that she had been out of the office for a month and a half. Why this is relevant, I am not sure).
On 02/​28/​2015 I received only the lampshades to my lamps, or only half my package. I have no idea where my lamp bases are.
I just got off the phone with the UPS Store Corporate headquarters to report this store. As of now, I do not have a resolution for this issue. I am still waiting for both the Store Manager, Ava, and UPS Store Corporate to get back to me. I have also filed a complaint with UPS Shipping Corporate as this store is not a good representative of the UPS brand.

I’ve been a customer since they opened, and they’ve always provided great service. The staff is super friendly and indefatigable, especially since they process so many packages every day.

I strongly warn you from using this location. I am a Los Angeles business owner who has a UPS box for receiving packages for my business, as I dispatch out of my home.
When our customer asked us to travel to Northern California to to an installation for them, I did my due diligence and research for a company that would accept our shipment on a one time basis.
We contacted this UPS store to inquire if they provided this service. They said the one time fee for them to receive our equipment for us would be $ 3 per box. They said we had 7 days to pick them up. They gave us shipping instructions and we then shipped 36 boxes to be picked up by our technician when he arrived.
Once they received our boxes our technician arrived to pick up the boxes well under the 7 day period (approximately 3 days after delivery). When our team arrived they told them that the fee was $ 5 per box per day! They refused to gives us our equipment unless we paid them $ 540.
We had no choice but to meet their demands in order to complete our project on time.
I sent in a dispute to the credit card company. This is not the amount quoted or agreed upon. The store submitted fraudulent documents stating I signed and agreed to them. My signature was forged on the documents as if I signed and agreed to the amount.
Horrible business practice and morals!

I have used the UPS store owned by the charming Ava for many years. She always provides friendly, courteous and efficient service.
11 days before Christmas I took a package that contained gifts for my dear sister in NJ. The woman there (Ava not in yet) said there was a chance delivery may not be in time for Christmas. I emailed Ava and she did her magic! She contacted the UPS depot here and had my package handled specially. She sent me updates as my package crossed the country. My package was delivered the morning of ¹²⁄₂₂! Ava knows what customer service means! I recommend her UPS store enthusiastically!

I don’t think I’ve ever seen better customer service, and I definitely didn’t expect it from a UPS store. Ava was super friendly, and very helpful. I went in to ship a return package and I was out in 2 minutes, package shipped and a smile on my face!

I called this UPS Store to see if they accept the Styrofoam packing popcorn one receives in items shipped in a box. Response: yes, they do take them.
I stopped in to drop them off. This UPS Store is a business where one can have items shipped, legal documents notarized, rental of mail boxes, etc. They carry office supplies and greeting cards. There are plenty of copying machines, too.
The lady working there gladly accepted the packing popcorn and thanked me for bringing them in. If I get more of the packing popcorn, I know where I can drop them off at — the UPS Store.

Michael the Guy that was at the counter when I came in start to process my request …
Than the phone in the store rang!
he pick up the phone and I waited to long and eventually I went across the parking lot to USPS location inside the ‘Nob Hill’ super market.
They need to do better job with respect customers.

MAILBOXES NOT SECURE!!! Still waiting on promised refund from Ava 2 months later!
I rented a mailbox here as the location is excellent — right near Nob Hill foods and open till 7 pm so I could grab parcels. What happened next was awful. It turned out my key opened not only my mailbox but several others; the whole system is not secure at all. I had signed on for a 15 month term and after discovering this (2 weeks into my rental term) I called in and immediately asked for a refund. I originally spoke with Michael, a friendly young man and he assured me his manager Ava would contact me that day. After 2 – 3 more calls I finally heard back from Ava. She explained that this can happen at any store and corporate is working on it, something about the locks etc. Okay whatever… sounded like bs but she agreed to giving me a full refund.
Now here is where it got bad… I came in a day later for the refund and was never given a full refund. Instead when I got there I was able to get a refund minus a $ 65 cancellation fee. I was outraged! We talked it over and Ava agreed I was entitled to a full refund given the circumstances and promised to be in touch in two days as she had to get a code to put into the computer from corporate.
Well not only did she never call me back again, but she has been dodging my calls for weeks now. Every Monday and Friday I call, talk to Michael and ask for Ava the manager or to speak with the owner. I leave a message 2 – 3 times a week and no one ever calls me back. This whole mess started in July. It is now September and I have called at least 20 times now and have gotten nowhere.
Ava promised me a full refund and is now refusing to deliver on her promise and avoiding me. I had to end up filling a chargeback on my credit card just to get this solved.
Stay the hell away from this store. I have never experienced such poor service or had someone lie like this.