Lexus of Akron-Canton

I was in the market for a used car and could not decide if I wanted a CPO (certified pre-​owned) or a «gently» used car and then I would purchase a warranty from a third party. Lexus of Akron was the only dealer out of 17 (Yes literally 17) who would discuss their third party warranties in detail over the phone. All the other dealers wanted you to come and sit down and talk to them, but really, who has time for that?
The sales manager was great, and great follow. I did not end up buying off this dealership, (only because the car sold) but next time I will look at their lot first before going anywhere else.
Really, good customer service and was very open about third party warranties which a lot of people don’t think of.

Sales: Sonny Thomas is highly recommended. No pressure, very diligent. Thank you for a wonderful experience!

Had my brake pads replaced. Very pricey as expected. On the way home the brake sensor light comes on. Return the vehicle and it goes on and off. They cannot figure it out. Return the vehicle because sensor stays on. They change the oil (expensive) and do nothing about the sensor. Inside of trunk in total disarray from checking the air in the spare. Call for an appointment to have the sensor issue addressed. Leave detailed message with the service rep. It’s been over a month and no return call. I have come to learn that they should have changed the sensors when they changed the pads yet they have not said anything about this. Only confusion on their end as to why the sensor remains on. My previous experience with lexus dealerships has been positive. This place seems a bit clueless and apparently poorly managed because of the consistently poor response.

I would have given CAK Lexus a much higher review only a year ago but their service department has taken a turn for the worse. We used to easily be able to schedule service appointments in a reasonable amount of time. Now they tell us it will be the first week of June FOR AN OIL CHANGE! Well they do charge $ 60 for an oil change so it makes sense that they can’t get us in for 5 weeks. You can’t expect to pay$ 20 and get an oil change in 30 minutes. Oh wait. It’s called valvoline.
We have bought and leased 2 vehicles and have been with Lexus of Akron for 12 years. I doubt if we will continue. There are better Luxury dealerships out there.

I drive a Lexus and went there for the first time to look at trading my car in while getting service. They not only gave me a free diagnosis on my check engine light but I was so impressed by the salesperson I will be buying a car as soon as my tax return arrives. Great staff that set them apart!

Most personable Lexus dealer in the area, of any I’ve visited. Since this a relatively small dealership, the staff is more friendly and tend to get to know you faster. Service department is run by Rob Rotondo. Very friendly and accommodating.