Doug Chevrolet

I took my dodge to Doug Chevrolet to have them put in a part for me because all of the dodge dealers were to busy to work me as I was traveling through the area. The device was good but not great. The whole process to check in an final check out was 1.5 hours. I checked in on time and 8 minutes later they pulled my vehicle to the back to work on it. I could see my vehicle in the bay as it was being worked on. The mechanic was working on the vehicle in between talking to a couple of co workers. I know how long it would talk to replace the part and if the mechanic would have not been BSing with others it would have been out or the garage in mo time. Not a big deal, until I go to pay the bill and the company is charging me for an extra ½ hour of work that was not used. I handed the keys over to the device rep and my truck was in their garage actually being worked on for under an hour but from the time they took and returned the keys to me an extra 40 minutes were tacked on to the bill. Granted according to their manual the replacement could have taken a lot longer if they ran into a unseen problem and they had to charge for the full time even though it didn’t take as long as they estimates. So they over charged me just because the could and because I was only passing through they knew there would be very little recourse for me to complain and no chance of me coming back a a customer. So no I would not frequent this place if I lived I the area because of the flagrant over charge of service. I believe in paying for the devices received and the standard of workmanship but when a company charges to time allowed and not actual work I feel and actually was ripped off! I do not feel they have a good customer business practices and would choose a different place to have my vehicle worked on.

I had to go back to the dealership to have my brakes checked they told me they did an entire an inspection of my car but they forgot to check the brakes. Then they wanted to charged me $ 22 just to have the brakes checked. When it was all said and done they want to charge me $ 490 for 2 front brakes for a 2012 Chevy! When I talked to the manager he was very apologetic and assured me he’d look into it. He admitted that there were a few mistakes and he was wonderful at fixing the situation enough to make me wanna give them another chance.

I purchase a vehicle for business, and made an offer online, they made a reasonable counter which included all fees. We made the deal, everything went as expected a rarity in this business. Shop around find the best price and make the people at Doug an offer, you wont be disappointed, you might not get the price you want, but you will get a response.

I recently purchased a used car from Bob at Doug Chevrolet and I was pleasantly surprised about the pleasurable experience.
Let me start by saying that I HATE car shopping (who doesn’t) for one reason along — I am a car guy. I know my stuff and I know what I want and ever time I walked or called a dealership in my 8 month car search, I was treated like some idiot who was only concerned with the color of the car or how much was I willing to spend each month. I know what I want and asking me the question «what will it take to get you into something we have on the lot today?» is not going to make me want to deal with you.
Enter Bob and Doug Chevrolet — I called about a car I saw online — Bob sent me photos (as it had not been fully photographed for the site). I was interested but I lived 2+ hours away — Bob explained a process that made it easy for me to check out the car without any risk of losing money or the car that seemed like the right fit. Needless to say it was the right car and the dealership made it easy for me purchase the car I wanted even though I was from out of state and had a trade.
Bob — great job — if you guys ever have something I am looking for in the future, I’ll be back.

The service department at Doug is awsome and always accomodating. My car needed some major repairs and on a very short notice. Jeremy in service was able to get the parts and have the car repaired the day after it was towed in. I know I can always call and get great service anytime.

Well, to update my experiences here, I DID check out Doug Chevrolet yesterday and today when I was looking for a new vehicle. To be fair, the sales rep we had was fairly new but did not seem all that familiar with the car we were interested in. He made numerous misstatements regarding the tech aspects of the vehicle that I, having restored several Chevies from the ground up, found troublesome. The negotiations were somewhat old school, they want YOU to give them a figure before they will quote you a price, done to test your knowledge and an old car seller trick in case you are a rube. They were a good bit higher than another dealer we had already checked out and their offer on trade was insulting. They wanted me to tell them wht I wanted and when I did they acted shocked, a figure, by the way, I WAS able to obtain from another dealer. You need to understand that used cars is where the dealers make their most profit so know the value of yours before you go in. Sure, you CAN get more selling it yourself on eBay or Craigs List but it is sometimes a bother although I have had good luck doing so. I would rate this dealer about on a par with Progressive Chevy in Massilon and Fred Martin in Barberton, difficult to deal with and hard to get your keys back if you decide not to buy there. Friendly parts department but I believe there are better choices for a new vehicle than Doug Chevrolet.

Great dealership! I’ve now bought two cars from Doug Chevy. Got a great deal both times. The service department is the best I’ve ever dealt with, everyone is very courteous and the prices are fair. It appears to be a family run dealership and you can tell by how the treat you. I won’t buy or have my car serviced by any other dealership! Highly recommend