Shirley Onishi Realtor, LLC

Worst people ever. Their own employees keep leaving because even they are treated poorly by the owner Shirley. The owner basically refused to manage the property. They don’t process applications or run credit checks in less than a two month time frame. It got to the point where we had to manage the property ourselves because they are so incompetent. If you let these people manage your property you will lose money. If you rent from them you will be treated very poorly and don’t expect any of your deposit back no matter how well you clean the place. And if you complain about an appliance being broke they will try to have you kicked out instead of fixing any issues. The dryer didn’t even have a vent tube so the hot dirty air just blows back into the apartment that we rented. Save yourself lots of headaches and don’t deal with these people.

Very bad customer service and poor communication. Worst rental manager! We moved in to a cock roach infested unit. I understand this is Hawaii but this one is terrible. When I received th unit I thought they will still clean it but unfortunately no, they just swept the coack roaches out and thats it! did not even shampoo the carpets. When we moved out it says on our contract to have unit professionally cleaned which we did and emailed them the receipt. The unit is actually a lot better than how I received it. Now they are trying to deduct everything from my deposit. Which is wrongbecause they should have seen how they gave me the unit! Three weeks before my move they are bothering my family and I to have people check out the apartment while we still live there. Its very inconvenient.
Do not sign lease with them once u start finding things to repair they will IGNORE your phone calls and emails. Our shower was leaking for almost a year before they even have it repaired and it took 1 week and we had to shower at a gym and friend’s house. I have 2 kids this is sooo inconvient. They also sent a rude condescending rental manager for our walk through.
Do not make business with this people! You will regret it deeply. I should have left the place how it was than spent a good anount of money getting the place spotless and they will still try to find things to deduct from my deposit. They complained about the cock roaches lmao! Save your money and head ache! rent some where else!

These people are very unprofessional. They have poor communication and do not do their job. Don’t waste your time with them. I am not even going to waste any more of my time or energy writing a bad review. Don’t rent from them.

This is not the company to go with. Brooks is as unprofessional as they come, he is rude and childish on the phone, actually hanging up on tenants when asking for paper work he should have provided already. They repeatedly tried to break our lease (3 times in one year) to move in the rm, and they lost codes and important info. We moved out two weeks early to help them out and they were even more trouble. Their office is stacked 3 feet high with papers, and personal files. I cringe knowing that all my info is floating around in there somewhere. They were late or no shows to every showing we went to (5 total) and then charged every late fee in the book at every change they get.

This place is by far the worst business that I have ever had to deal with. I can validate the pictures that show that their office is a huge mess, which explains why they are jacked up in every way. The only reason I chose this office was because a friend had referred me to them. They were nice about showing me different properties to buy but when I let them manage my property as a result of my busy life, they definitely took advantage of it. If you ever let these jokers manage your property, this is what you will get:
Advertising: They will charge you an arm and a leg to advertise your property. They actually insist on putting your ad in the newspaper in this day and age.
Late payments: They never tell you if the tenants pay late. Even if they pay on time, they use a complicated process to pay you and they refuse to do direct deposit because «it doesn’t work.» We have sent them a voided check on two occasions. I get the check on the 15^th of each month and that’s early for them. Usually it is later than that. When they admit that the tenants paid late, they’ll take half the cut of the late fee but at other times, they’ll charge «1.00» for late fees, which tells me that they pocketed the rest. Their excuse is that the statement is a mistake. This happened more than once. I have attached a picture of that.
Don’t pay and see what happens: If the tenants don’t pay or pay partial, they just send you the statement and hope you don’t notice. They will never explain anything to you or give you a heads up on any concerning pay issues unless you ask them. The question is always passed on to someone else to investigate and they never take any responsibility. With the last rent that I received from them, I didn’t get paid for over 25 days. When I asked about it, I was told that one of the workers who cuts the checks got injured. When I insisted that it was still their responsibility to pay me on time, Shirley responded rudely and said it was my fault for not telling her that I didn’t get paid. The whole reason I hired them is because I have a busy life and rely on them to pay me on time. I asked her to cut me a break by not charging me management fees for the next month and she said «I’ll ask Brooks and see what he says» which is her default answer for not taking responsibility.
I finally made direct contact with the tenants and they said that the main reason why they are moving is because this office was slow at responding to any needed repairs even though I authorized them in a timely manner. They will not be managing my property anymore. At first I thought that it was just this way because she was old but after speaking to her about my issues, it is apparent that she and the rest of the people in the office are unethical. She even admitted that Brooks doesn’t not like running the office. I hate dealing with these people. I am filing a complaint with the BBB to see what happens. Please PM me for details.

The most unprofessional property management company I have every had to deal with. What property manager asks the current tenant to show the apartment to the prospective tenant, give a tour, etc, 10 minutes prior to the prospective tenant showing up. Both of us were in awe! Locks on the door were never fixed in working order. I could go on and on! Don’t deal with this company unless you have the time for in needed stress!

Shirley Onishi was the property manager of my apartment for almost 3 years.
1) They never did a walkthrough (the person responsible, Keoni, made three appointments and canceled at the last second for all three).
2) They never provided a full set of keys (there are two doors we have to leave unlocked).
3) They charged me for late rent, but then kept the fee for themselves, and on top of it, regularly sent the property owner their money late.
4) Shirley Onishi herself was very rude in speaking with me.
5) The property owner has switched to another company out of disgust, and the new company has made multiple requests for a long time to have my security deposit transferred, but Onishi’s office is not responding. I am now providing the new property manager with my bank statement and cancelled check, with which they may have to litigate.

Be very careful when dealing with this company! My friend, who doesn’t speak english very well, went through this company and rented a 2 bedroom and was shown a parking stall and come to find out a couple months later that the parking wasn’t in the lease. Why would she be shown the stall if it wasn’t included?! She wouldn’t have rented the place without a stall. Even though she doesn’t have a car, she may have a guest, or buy or rent a car if needed. How many 2 bedroom apartments rented don’t include at least one stall?! Also she was told there would be «some» plumbing work that needed to be done. «Some» turns out to be the whole building needs to redo the pipes and there is continuous construction going on making it very noisy. Also, the plumbing is supposed to take about 10 days, but the company has their vacation for the holidays, so they want to start the work, go on vacation, then finish after the vacation, for a total of 20 days, where she will not be able to use one bathroom and the washer and dryer?! When I called to help because my friends english isn’t very good, the owner Shirley Onishi, was VERY rude, stated several times that she didn’t even know why she was talking to me, and when I asked to bring my friend in on the call to verify info, she said she didn’t have time for this and hung up on me! No time for this!?, isn’t this her business?! So if you decide to work with this company, check everything in your lease, don’t assume anything, and clarify what «some» construction means. I will be sure to never do business with this person, and recommend you do not as well.

I am very surprised with the service provided to me by various people at this office.
You know how, usually, everything’s all good until you decide to cancel and then all of the sudden the company decides to spit in your morning coffee?
Not so, with Shirley Onishi & Co! My experience with them has actually kind of been the other way around. Now that I’m moving out, I’m getting some of the friendliest service ever from this office.
I will elaborate later. Got something on the stove!