HomeWorld Furniture

I’m surprised I’ve never written a review so after today’s purchase I guess it’s time. I have family coming the first two weeks of August and thought it’s time to make accommodations for them. I’ve been thinking, should I get fotons, blow up beds, give up my Kingsize Sleep Number bed and bedroom (I love my family but hell no on that one), double up the boys upstairs… many choices but none seemed to be the right choice. Driving past HomeWorld today I made a U-​turn and pulled in to see what they had to offer.
Over the past 15 years our sales person has been Emile, today he was off and I didn’t want to come back tomorrow, Friday or this weekend so Lousia helped me. I’m really easy to assist, IMHO, as I know exactly what I want, I just have to see it. So off we went to see every sofa sleeper on two floors. Nope, nope and definitely not. Even into the «secret clearance» room.
Finally she remembered one she hadn’t shown me so through the menagerie again we went. Cute they carry little mini iPads with all the info on them so they can immediately see if things are in stock. Bingo! There was the sofa I wanted with a queen sleeper inside in the color I wanted. Then I told her I wanted a new coffee table but not the huge heavy wood and glass variety that was shown with the sofa.
I followed her downstairs where another couple latched on to my sales person and she asked if I minded if she showed them to the cashier to pay for their selections from the day before. With nothing but time to kill I told her I would just sit down on the closet sofa a wait for her return. I sat down and right before my eyes was the contemporary coffee table I wanted, and… lol it was 33% off! When she returned she checked and it was in stock. Yay!
Everything to be delivered next week and I now will be ready for sleepovers! I am a satisfied customer and will return to HomeWorld for my next furniture purchase. Hmm I may need a dining table.

Over priced furniture. they state that it is quality made but im starting to question it… the other day i went into our 2^nd living room and sat on our COSTCO bought sectional which was way cheapter and it was way more comfy than the one we bought from here… also the leg rest felt flimsy on the one we purchased from here compared to my COSTCO one.

As far as I’m concerned, I don’t know why they even have «customer care» homeworld sold me a table that I received with scratches and dents in it. When I tried to return it or make a complaint I was told it was «normal wear and tear» I won’t be ordering anything through them again.

I do want to edit my review — the day I posted this I was immediately contacted by Homeworld and put in touch with a manager who was very sorry to hear of my experience. Obviously the damage was already done, but I appreciated the steps that they went through to make it right. They refunded my initial $ 110 delivery fee because of the delivery issues I experienced. Then because the whole in the back of the dresser didn’t actually affect the piece, they offered me a gift card in exchange for the damage which I agreed to. Lastly, the manager, Bertrand, kept tabs on my sofa and called multiple times to update me on the delivery and let me know when I would receive it. I believe he did everything in his power to get it to me as quickly as possible. So thank you, your efforts were very much appreciated.
I spent a small fortune at Homeworld and am constantly regretting it. We visited a few times to check out what they had before we were ready to place our order in December while preparing for our move in February. The sales people follow you around like a hawk which is a bit annoying, but on one hand is nice if you have questions. Fern helped us and she wasn’t pushy for the most part until it came to the protection plan on the couch and chair and then she was extremely pushy about that. When we moved in February, it was fairly easy to set up our delivery. Delivery day came and the two men that delivered were very polite and I stayed out of their way so they could work. I took a peek in my son’s room at his new bed and saw a big spot on the side rail where it was chipped and the entire surface felt like it would peel off. I figured I would have to take it up with Homeworld later, but then I went back in right after the delivery guys left and saw that they had covered it up with a stain marker of some sort and I was appalled. I couldn’t believe that they had blatantly covered it up and tried to hide the fact that the furniture was damaged. We had also ordered a bed that we thought was a platform bed that we purposefully picked out for that reason. When I called Fern to tell her about the bed issue (I had bought a mattress but had no box springs since I thought it was a platform) and the damaged bed. She was also appalled at what they had done and said she would connect me with their customer service to get a solution. She denied we ever ordered a platform bed and insisted she never told us that even though my husband and I both specifically remember it. The customer service lady called me and seemed really sorry to hear about my experience. She made arrangements for the bed rail to be replaced and said she would look into it and see what she could do about the box spring issue. Never heard back. Side rail was fixed without incident. A few days later I moved my dresser from Homeworld and saw a big hole in the back of it obviously either already damaged or done when delivered. I didn’t bother calling their customer service since they obviously don’t care. Lastly our couch was on back order and we were told it would arrive in March. I called today to inquire about it and was told April or May. I told Fern she told us March which of course she denied. She is a very friendly woman but considering this was the second time she mis-​spoke along with a few other times she seemed very flustered, I think she struggles to keep track of things. Overall, I spent $ 8,000 at a place and felt like I got very mediocre service and will not be going back. I gave them a chance to fix my opinion, but they don’t seem too concerned.

Searched online for months before arriving on island and worked with Gerry and Shar (in house designers) to pick out the perfect furniture for the new place. They coordinated with my real estate agent and even went by the house during escrow to take measurements to ensure everything would fit together and help me with placement ideas for other pieces. All i can say is that they did a fantastic job. I was able to get 99% of everything i needed at Homeworld at very reasonable prices. Gerry and Shar made the place look like a model home with their design and creativity. Cant say enough good things about them.

Well, just a tad disappointed. My husband and I ordered a bed here and were under the impression it was in stock, come to find out it wasn’t (after we already paid for it) we looked at three or four different models and none of them were in stock as well. So then we are told it will be delivered late February. We received no call, so I call them and now they say mid March. I just think for the price you pay and the timeline they give you of when it will be ready should be better. I know that have to ship everything over, but they should have called us to let us know it was delayed.

I wanted to say thank you to Joann the manager in customer service and to William the service tech for the exceptional service that they provided us. They were able to turn a very disappointing situation for us into a very pleasant experience! Service like this goes a long way and will keep the customers shopping in your stores!!! Also a thank you to Michael Lau for your great service while shopping in the store.

I have been avoiding posting my experience because I thought the issue with my daughter furniture was resolved but unfortunately it has not been. I have had a really tough time dealing with this furniture store. If there were more choices on the island I would not recommend not going to this location but… there really isn’t any other option. I would just warn everyone to be extremely cautious and be prepared to have a rough experience. I purchased a mattress, bed frame, night stand, and chest of drawers. Bed frame was delivered defective. Chipping and cracked paint all over the bed. The management told me I could have a discount but if I take it, no warranty. Obviously this isn’t fair because they didn’t even have anymore in stock to exchange and wouldn’t offer me a warranty with the discount. After some more back and forth conversations we finally got the bed reordered in the newer model so I could get one not defective. So I ordered the bed side table and chest of drawers as well and those were defective. Cracked paint and one of the drawers inside were damaged (cracked wooden panel). Again they re order it and I finally get it all delivered In June of 2015 when I had originally placed my order in September 2014. Everything was fine after for a while. With my experience and hassle of having to demand what I should have received in the first place, I decided not to post a review. But now after today I’m so tired of the poor customer service that I do need to express my situation so all you Unilocalers can be aware. My daughter bed cracked on 12/​30/​2015.
Side panel just cracked right were it is suppose to be supported my a metal bracket. I go through service and they can’t come out until 01÷14÷16! Now the bed is leaving in a awkward position against the wall so it doesn’t fall over. It’s putting more stress on the other panel and now that one because it’s been two weeks is starting to crack too! So now I have to call out from work to sit and wait for a repair man to come from 1−3pm just to tell me that the pieces needs to be reordered. Who knows how long that will take! Again I will have to take more time off for that repair. Again beware!!! I will post an update after the repair…

I initially went to Red Knot looking for a sofa and was promptly greeted by Honey when I entered the showroom. She encouraged me to look around and explained that many of the items at Red Knot were more contemporary in design and that HomeWorld next door had a larger variety of both traditional and contemporary pieces. I walked over to the HomeWorld store and was warmly greeted by Luisa who was happy to walk me through the showroom. She made great suggestions for me on sofas based on my style preferences and I wound up buying a sectional that I’m very happy with. Delivery was smooth and I appreciated the automated voicemail messages they sent in advance to confirm my delivery time. I also appreciated that the delivery guys cleaned up all the packaging material that came with the sofa before they left and confirmed that the sofa was where I wanted it. Following delivery, I received a follow up call asking me to call them if I had any questions or concerns. Great customer service and I would have no hesitation recommending this store to others and look forward to going back in the future.

because we came straight from cross fit and were wearing gym clothes, NOT ONE PERSON ATTEMPTED TO HELP US, OR EVEN SAY HELLO… In fact one salesman walked rite past us to another couple. Went down the road to Ashley

Red knot, slumber world and home world all in one complex. Not many furniture places in Hawaii so i think it’s great that this place exist. I understand that CS Wo owns all three stores and they are all connected. Red knot for everyday simple less expensive items, slumber word for bed and home world has some of the higher end stuff. BUT here’s what’s a little confusing… The sales people can only sale stuff in their area. So if I want something from each store they have to introduce me to different sales people. And unfortunately I went to look for a bed for my son, small table for office and a lazy boy chair and had 3 sales people chasing me around… All very attentive and nice sales people but bit too much for me.
On another note, I did fall in love with the $ 5000 massage chair there! I better stop Unilocaling and get a side job.

Nice selection of items but why don’t they have the items readily available in the warehouse? Rather, you gotta wait a couple of months for arrival and then still be on a waiting list. How do they expect to keep customers this way?

This isn’t my first time here nor my first time looking for mattresses. However, this is the first time I’m looking one for me. And this is the first time I’m not getting good service. The woman who helped me only cared about «my price» and what I can afford. Even though that is a factor, comfort is my big thing and I am willing to pay for that. When I asked for the brochure/​info of the beds I tried, she didn’t bother to give me the ones of the higher price because «it’s expensive». My son wasn’t even impressed by her service. As a customer, I’m looking for your enthusiasm to help meet some of my needs, even showing what is on the low and high end of things.

All I can say is watch out for Clark if you really are just window shopping here. NOT because he is a pushy salesman, but because he is such a KIND and WONDERFUL salesman. Clark makes you feel like you are talking to your uncle — the one you like hanging around. I went into the store with the intent of doing research and buying a bed especially since they were having the 27-​months no interest sale, which is up my alley because I’m on a budget. But I was defensive to be around the sales people. Clark made everything simple. No fluff, no pressure. Just respectful and logical thinking. I told him my budgeting issues, he gave me the facts on the beds including the ones that I thought were similar on Amazon (way big price difference). Didn’t bad mouth them, just gave me the simple facts and let me make my own choices. He did so so much, that I almost bought too firm of a bed. Thankfully, as he was winding up the paperwork, he advised me to again, go lie on the bed that I was choosing. At that time, I finally figured out that it was too firm.
I have to admit, that the customer service was not without flaws. In fact, the delivery person called me to say they were on their way even before I was given a confirmation that the bed was in stock. It as supposed to happen the other way around. But when I told them that there was no way that was happening on that day, they politely asked me if I wanted to reschedule the delivery to which I said yes. That simple. I was ready to go to the end of the earth should I find an extra delivery charge, but I didn’t.
For the most part, I have had to be independent in getting the right service with them — delivery scheduling, finance, but ultimately this is MY purchase (and not a small one either). I don’t see how it is any different than any other big purchase. I have had terrible service with almost all furniture stores I have done business with. I really didn’t hold them up to any greater standards. But when I did independently seek out the right service, I found that each of the people I dealt with were more than happy to meet me half way and help me out.

We went in to pick out a new couch for our new home, after a few minutes of browsing around the store, we were greeted by an associate Brian. He was very friendly, he would give us some space to take a look Around but was always there when we had questions on some of the furniture. As we explained what type of couch we wanted he took to straight away to all couches fitting our description. Even to the clearance section. But when we finally did find our dream couch. He informed us that it was on back order and wouldn’t be in until what looked like to be the ending of July or beginning of August. Which was ok with us, but a few weeks later he called
Us and told us the order has arrived
Much earlier than what the Estimated time which was fantastic. I enjoyed his enthusiasm and great customer
Service.

Unilocalers… DO NOT GO THERE!!! If I could do 0 stars I would! The same thing basically is happening to me currently as Jeremy B! I purchased a two seat recliner power loveseat in November 2014 for approximately $ 2000 including sales tax. It was a floor model and I purchased the item ‘as is’. They also talked me into getting the extended warranty and I was given the impression that «everything» was covered under that warranty. Fast forward 4 months, the foot rest on one of the recliner’s pulled loose from the mechanism and was just hanging loose. I called Homeworld to get help with this and they were rude and NOT helpful! I asked for information on how to contact the extended warranty company and they gave me that information. I contacted the extended warranty company to set up an appointment and they said they would call me back with one. They never called me back so I had to keep calling them and this went on for approximately two weeks without an appointment or anyone coming out to look at my love seat. I called Homeworld back to explain the situation and they gave me an independent guys name and he came out that day and looked at my loveseat. He said that it was nothing and that he just snapped the foot rest back on. Fast forward another two months the foot rest is constantly coming loose from the mechanism and we’re having to snap it back into place every few days now. I just called Homeworld regarding the continuing problem and she’s was NOT nice about it and she said that sorry you bought it ‘as is’ and the mechanism is NOT covered! So again I was given the impression that the extended warranty was covering everything that had to do with the sofa. So I was misled on that fact. So now I need to have this sofa repaired out of pocket when I purchased the sofa brand-​new, I THOUGHT, I bought an extended warranty for nothing, and almost 8 months of frustration. Looking back, when I purchased the sofa I wanted that specific sofa and they told me that there was not another one in store that it would have to be ordered. So looking back, I now get the feeling because they don’t carry any inventory of items outside of what is on their floor at the store, they may be buying 2nds from La-​Z-​Boy and selling them as though they were new floor models. Then they sell you the extended warranty which really doesn’t cover anything at all. All I can say is BUYER BEWARE OF HOMEWORLD and La-​Z-​Boy!!! Absolutely the worst customer I have ever encountered!
UPDATE as of 7÷2÷15. I contacted the store manager Randy today and explained the situation and what I have gone through. He called me immediately back and apologized and is ordering me a replacement sofa. It will take a few weeks but that’s cool. Hopefully the new one does not have the same issue. He explained to me that it is a feature of La-​Z-​Boy for the foot rest to release so little kids don’t get hurt by the mechanism, but it shouldn’t do it when something isn’t in the way. Anyways, I will update again when the sofa if replaced. Randy is awesome and I appreciate his help today!!! I am changing the stars and removing some of the wording :-)
UPDATE as of 9÷1÷15. Randy came through. He in fact switched out my sofa and the new one does not have any issues. I really appreciate what he has done and how professional he was. He even called me to check to make sure I received it and that is was ok. They even sent me a $ 200 Gift Card for my trouble, which what a very nice gesture.

In my experience, if I leave a store feeling like I have learned or gained something from the experience then it is the result of a good salesperson.
If I leave a store regretting spending money or like I’ve just been taken for a sucker, then the salesperson was most likely not so good.
I have been to this HomeWorld a few times, and like the many other Unilocalers who’ve reviewed this location, I have had mixed results with most of the sales people there during my visits with the exception of one.
Diane.
If you are not approached by Diane, ask for her by name. It will be the best decision you make going into the store. She is a very non-​sales, low push personality type that is hard to find in most retail establishments these days.
When I flat out said I do not want to buy anything she was cool about it and like «No problem, I am here if you have questions or need anything.» I was so shocked that I couldn’t help but ask if she should show me where what I called «Wall Sofa thingys» are. And that is where my journey began.
Within a short time I she politely taught me that what I was looking for was called a «sectional.» This was a breath of fresh air in contrast to the condescending know it all type experiences I’ve had in the past. I was also taught about the other types of furniture and décor and it was just plain amazing to have been enlightened about such a foreign thing to me.
As mentioned by others here, there is a huge clearance section, which is the only reason I am giving four stars. Make sure to ask for as much details about what you will be getting, and what location it is coming from. Diane found out all the information and gave me a clear and concise answer. I never got that from any of the other sales people there. They would always be real vague and ambiguous instead, making me feel like I couldn’t trust that I was actually buying what I was looking at in the store.
All in All Good Location — Special Muey Thai thanks to Diane for all your help with my wall sofa «sectional» thingy.

I wish I could give them zero stars my husband and I went in today for a new bed frame and we found things we loved and when I mean we were stalked by a sales associate I mean stalked. We couldn’t even go to another show room without this lady creeping in the back. It was so uncomfortable that e even left without making a purchase or asking any questions. New flash sales associates if you we say we are looking than we are looking and I promise we will come find you if we find something. You following me around the store up and down the escalator makes me feel awkward and uncomfortable and I never and I mean never want to come back. Sorry home world thanks to crazy stalker lady I will never come back here and will advise any one I know to never come back.

Let’s start from the beginning. We fell in love with a red leather couch. In November of 2013 We spent $ 2000 on just the sofa even though it was over our budget because we loved it so much. When it was delivered though, the middle leg was crooked. We had bought the insurance, so they said they would replace it. The new sofa would not arrive until March, so they said we could keep the broken one until then.
In March we called to see where our couch was. They had sold it as soon as it arrived. They said they would order another one for us.
In may we called to find out where our couch was. They said, «good news, the part is in and we can repair it.» Obviously at this point we were frustrated because it was supposed to be replaced. We were told they would have a new one for us in April.
April 2014 we called them (notice how they never call us) to find out it is in. We called to schedule delivery and they said that we would be contacted to schedule. We were not contacted to schedule after a week so I went in. They said they had input one of our numbers incorrectly. While they didn’t attempt to call the other number this seemed strange. We repeated this every week for three weeks. They didn’t call, I went in, they said they’d call.
Finally, the new couch is delivered. Not only does it also have a crooked leg, but it looks melted down the seams in the back and across the top like someone has cut it to fix it and then burnt it.
We were leaving the island in a month and didn’t have time to go through this process again. They said they would refund us and pick it up. They came in two weeks later and took the couch. After another two weeks of me calling to find out where my refund was, they returned my call and informed me that they no longer had my information on file and needed to know my credit card information so they could refund me.
Please, never go to this establishment. It is by far the worst retail experience I or my wife have ever had.

DEAR UnilocalERS. I am so upset and very disappointed in HomeWorld Pearlridge today! Went to look at lanai furniture and was not greeted by anyone (my friend was with me, too, and no one greeted her either even when we were in different areas of the store. I said «hi» to a salesman when I walked by, and he did say hi back but never asked if he could help me find anything.
I found a BEAUTIFUL outdoor set while strolling through the store that will PERFECTLY suit my lanai. I sat there for awhile and waited for a sales person. My friend then came and found me and we sat and measured and admired the set. Still… no one came despite a few sales people walking by (I think to the break room). After sufficient time passed I decided to leave. While walking to the exit I passed by the same salesman that I had said hi to. He sort of smiled as we walked out but never asked if I needed anything or said goodbye.
Sorry HomeWorld. You LOST out on a $ 2500+ sale today. Was it because I was wearing scrubs? Shouldn’t matter. I’m a physician but even if I weren’t you’re customer service was disappointing and uncalled for. I will take my business elsewhere. If I could give you negative stars I would.