Central Body & Paint

After getting into an accident which was at no fault of mine, I came over to Central Body and Paint to get work done mainly because it is close to were I live in the Aiea area. It is conveniently located near the harbor business plaza area which is right across from the Waimalu shopping complex in front of Cutter Ford and also next to Best Buy. All I have to say at the moment is, superb and fantastic job by the team at Central Body and Paint. I had a very smooth and satisfying experience from the initial set up appointment to the process of waiting for the repairs to be done. The staff and customer service is great. I appreciated the automated updates about the progress of my vehicle during the repairs. Angela at Enterprise Rent-​A-​Car was really helpful and the car rental process served extremely convenient. Most of all all the appreciation and gratefulness to the team who did the actual work to my vehicle. They are the real MVPs for getting the job done and making the fixing the damages back to new! Even though it was a lengthy wait for the appointment time, the job that they did made everything totally worth it.

So I went back and got the light fixture fixed.
Took 2 hours to fix… Great!
Found no other damage… Great!
Both light shine at different heights… WTH?!?
Too busy to do a quality job… just collect the money… Too bad

They held my car for a few extra days which was kind of an issue. And they couldn’t finish everything. I have to come back to finish my tinting. But the repair is okay and they took good care of the car.

Took my BMW 328i for rear bumper repair. They estimated 3 days, car was repaired in 1 day and looks brand new! Very professional group, that made sure I was taken care of and kept in the loop on the repairs. Not sure why they have negative reviews.

Long time coming. I took my 1 series b.m.w. here and it took over 4 months for them to repair it. These guys never noticed that my right front suspension was messed up when they diagnosed the car after the accident. So they fixed the left side and just before they were ready to deliver it to me they noticed the entire right side suspension was jacked up.
I was making lease payments for 4 months and they took so long that my lease ended and this body shop had to have my car towed directly to the dealership on a flatbed truck because lease had ended 3 months into their repair job. Needless to say the folks at b.m.w financial were impatient and wanted their car back. My insurance company only provided a rental car for 30 days and these guys took 150 days to fix my car. I had to go buy another car in the meantime.
When the repair was finished the car looked great. But I only saw it when they were lowering it off the flatbed tow truck. Had they properly assessed my car they could have cut my repair time by 2 months. This was a nightmare.

I tore my bumper off pulling off of one of those parking lot blocks. This place fixed my bumper within the hour and at a great savings. Way under my deductible. They were all very friendly and professional.
Never going to park close to a parking lot block thingy again.

Took my car to get it fixed. 10 days later after giving them authorization to do the work and a credit card to order the parts needed, they were still giving me the run around. Do what you say you are going to do, order the parts, charge my credit card, take my business. They didn’t. Losers.

My husband and I felt the Aloha spirit of «treating the customer like family». Central Body & Paint was recommended to us by BMW when the rear bumper of our XI was punctured by a pick-​up truck hitch. Rory Jr. inspected the damage, immediately gave us a quote, and prepared the paperwork. Bobbie communicated with us clearly: the insurance responsibility, the part to be ordered, and gave us the next available appointment. On the day of the repair, La did a thorough job inspecting the car to make sure that even the smallest marks are accounted for. We were told that it will be a quick job and after 2 hours, we received a call that the car is ready to be picked up. We were very satisfied with the result! MUCHO MAHALOS to all, including La’s assistant and Bobbie’s Wingman. We will not hesitate to recommend this place to our family and friends.

Will be updating this review once my car gets the repair work done right. But for now I will tell all you Unilocalers. look over your vehicle once the work is done to your vehicle. Check for flaws and imperfections. My BMW took a week to get done and it was done improperly. Still could see damages and paint flaws. Bumper was alined wrong as well. I hope I can update this review once my car is done 100% to my satisfaction.

Came here as my Nissan got backed into a month ago and this was one of the places the driver’s insurance told me I could go to get a appraisal. The location is a bit tricky if you don’t know the area, but basically it’s behind Cutter Ford in Aiea. Just turn into that road when you see Cutter Ford, drive a little down, and you should see a big sign on your right. Turn in to that driveway/​road and the shop will be to your left!
Everyone I spoke to was very friendly and professional. They made sure to explain the process to me as this was my first filing a claim. They took pictures of the damages, got my contact info, told me the repairs that my car will need (a replacement front bumper), and told me an estimated time frame for the repairs (2 – 3 days after ordering and receiving the bumper). Then they told me they’ll call me once they receive the part.
After I got the call to come back and drop off my car, they also explained the Enterprise Rent-​A-​Car service that came with the repair (I’m lucky the guy who backed into me had REALLY GOOD insurance). It was very convenient that this service was on site. Though they told me that it would take about 2 days, it only took a day for them to have my car ready! Talk about FAST SERVICE!
My car looked brand new again: D! I’m very happy with the service I received here and would recommend this place to everyone~

Professional and amazing service for my BMW. Highly recommended. Affordable and worth the wait. They fixed my engine, door motor window, headlights, rear tail light and windshield wiper motor replacement. Jena was the key. Rory Chandler has attention for details. AWESOM!

They did excellent work on our BMW. Our Escalade was keyed and so we took back. They gave us a discount for being a returning customer, but it took them over a week to make the repair and when we got it back, not even a week later the side panels on the doors were coming off. We took it back in and even though they fixed it on the stop, they used the same double sided tape that didn’t work the first time. Just make sure you look over your vehicle after your repair if you take to Central Body and Paint.

Amazing service!
My Audi a4 got rear ended. Went the same day it happened without an appointment to get a quote. The same day (Thursday) got a call from Central saying I can drop the car of the following day and they’d start working on it then (Friday). Went on a cruise for a few days. Came back on Thursday and the car was completely finished and ready for pick up. The women up front in the office were incredibly friendly and helpful from beginning to end.
The turn around was faster than I could’ve ever imagined. Especially for a new Audi with parts that had to be ordered in.
I recommend this place to ANYONE and EVERYONE.
Thank you so much!!! My baby looks amazing!!!

More stellar service from Central!
Suffice it to say a flat tire got the best of me so I ended up having to take it in. They were fast, affordable and washed my car again!
Customer service is still awesome. Jenna and Bobbie were in constant contact with me and I knew exactly what was happening with my car at all times.
Glad to have my baby back. Thanks again Central!

After a hit and run at the pearl ridge mall, I called my insurance company immediately. They said this place was one of the body shops they deal with. I was hesitant because of some of the reviews, but I called them and they said to come over right away. A really nice guy set me up to bring my car in a week later. It was completely hassle free! When I brought my car in, there was a rental place on site. So I dropped off my car and picked up my rental at the same time. They said it would take 4 days, and 3 days later they called. My car looks fantastic. They were friendly, fast, and everything was super easy. Definitely would use this place again

My Accord was hit by a rock the size of a golf ball and it hit the hood & windshield, I took it in to Central Body & Paint and it was ready in 4 days! Great customer service and very professional and most of all my car looked brand new… My hood was a three stage white diamond pearl and they matched it perfectly and my windshield is water tight. I would definitely take my car back here in the future. Oh plus they have a lifetime guarantee on the paint!!!

I had a vent fall off of the front bumper of my 2012 Subaru WRX, and to my dismay, the replacement part didn’t come painted from the factory. So, I had to get it painted. I went to Pearlridge Fender first, as they had done some repair work on a friend’s 2012 Subaru WRX, but they turned my business away saying that «the best way to deal with this would be to paint the entire bumper». and that «the final paint job was likely to be a shade lighter or darker from the bumper itself.» I wasn’t claiming this on my insurance, and I definitely didn’t need my entire bumper painted, so they pointed me in the direction of Central Body & Paint. I’m really glad that they did, because it was one of the most painless experiences I’ve had. They had a quote ready in no time, and told me exactly when it’d be ready. Everyone I had the pleasure of speaking with was very polite, and I felt like they really cared about the quality of their product, and service. They made double sure that they had the right information from me as well, and contacted me via polite email to make sure that the paint code was correct. The part was painted perfectly and it looks exactly like the one that got knocked off of my bumper. I baby my car, and was kinda worried about it looking right when I finally got it put back on. I couldn’t be more happy with how it looks. Thanks for everything, Central Body & Paint. I now know where to go if I ever need any more body work.

Second Update:
A representative of this business had written me a message regarding my review. He had used it as a teaching tool for his representatives and is taking Unilocal reviews into consideration which I appreciate. I am changing to two stars because someone there cares enough to reach out to customers and make changes.

My wife’s car got hit on H1 by a piece of metal that some young kids didn’t have tied down in the flatbed. There was damage to the right front bumper & the fog lamp was knocked out as well. I called the dealer to see who they do business with and they told me all of their work is done here, and now I can see why. I took the car in, met the staff, and not only did they fix the damage, they matched the paint perfectly.
I dropped the car off on 04/​05, and it was ready on 04/​12, and get this, I couldn’t pick it up on ⁰⁴⁄₁₂ because I had no one to drop me off, so they had one of their staff members pick me up in Kapolei and bring me to the shop to get my car so that I would have it for the weekend. I have dealt with a number of body & paint shops but never had one go the extra mile like this to make sure I was a satisfied customer, and the car looks as new as it did when we got it, quality work.
My hat’s off to the staff, they treat you well, and you can tell they enjoy what they are doing. I will be going back if I have any issues that require body work, I’m sold!

THE WORST!!! NEVER take your car here! They are shady! My car was keyed. They painted it then DENTED my car on the other side…2 dents at that. Then proceeded to blame me saying the car came in like that. My insurance company and I had pictures and til today, they refuse to fix it and now, my $ 50k car sits w/​2 bad reminders.