Love’s Pets

I needed a new leash for my Jack Russell so me and my 4 year old Jack went to Loves. The two guys behind the counter reminded not once but twice to be mindful that my male dog does not pee in their store. Understood not once but twice. After purchasing the leash and a bit intimidated that my dog may pee I left the store. As we got to the door, there laying was a big old cuddly lab. I was told he was very friendly. As my Jack started sniffing him the lab snapped and attacked my dog and walked away after I pulled my dog from him. The owner apologized and said his dog never did that before. Hmm. I wouldn’t have wrote this review as dogs will be dogs but the two guys behind the counter were so anal about my dog not peeing in their store that they are not aware of their own dogs temperament at the door. I would go back as the store is convenient for me but not with my dog.

ANYONE who would say that the owner or his staff has no customer service skills must just be one of those «impossible to please» people! I have been going here for years! I bought my beautiful Tortie Point Persian «Lu Lu» here 3 years ago and had done extensive research first. I found out that Love’s Pets had persian kittens from a local breeder with a great reputation! Not only is my cat gorgeous! She has the BEST personality and has never had any health issues. I almost picked out a different kitten and was indecisive because they were all so cute, and Larry the owner took a lot of time helping me and suggested the female due to her sweet loving nature. I really wanted a persian for their docile nature and he was right. She is the most loungy, loving and laid back and very regal as well cat I’ve ever had.
The reason for this review is because I have never had any issues with them and I’m not a huge Unilocaler, unless I feel it noteworthy. So here’s the deal… I went in this past Friday and not only did Eric the manager help me immediately (and not because I’m a regular) I usually only see Larry when I’m there, but I was trying to remember a certain brand of dog food Larry had given me samples of, and Eric knew every brand they carry off top of his head and named them all off patiently and I just could not remember. Anyway, the point of this review is that I bought some bird seed and cat food and had paid. Then I saw Larry and asked him about which kind of dematting comb was best for my cat and Eric went over and grabbed one that he recommended so after he went over why I should get this one and how the comb could be adjusted and so forth, I agreed to try and paid with a separate transaction, thanked them both and left.
Next day I noticed that I was charged on the comb the wrong amount, and did not assume anything. I called the store and spoke with Eric. He was extremely nice and I could here how busy it was in the background and said give him a few minutes so he could pull it up and he would call me in the next thirty minutes. He called me back less than five minutes, had already spoken to Larry and my card was credited over the phone without the hassle of having to drive back over.
EVERYONE makes a mistake now and then, and me being in the restaurant biz for over 25 years have endured RUTHLESS reviews for the most innocent mistakes. It would be more professional for a person who is unhappy or if there was a mistake, to speak to the owner/​manager first and at least give them the benefit of the doubt before writing a public review that is their opinion rather than take the appropriate steps before lashing out! People take these reviews seriously. Stop taking anger out on small local businesses when you have no knowledge except one isolated incident and be kind! I’m sorry but I have too much personal experience with unworthy bad reviews it really ticks me off when I see them on a business I KNOW that is 100% inaccurate!
Bottom Line: This is a well known local small business with a great rep and following! The bad Unilocal won’t change that, but it just goes to show that there are 2 types of people in the world. One’s who give grace for human error and the others that are like wolves waiting to tear you apart!!! Be kind to people! We are human and never going to be perfect. and neither will u
Thank you Larry and Eric again for my baby! I love her more and more each day!

This is the only pet store in the area that still sells live pinkie mice. That’s good news for reptile enthusiasts when their pets simply won’t eat frozen.

I stopped in here to shop for my baby, Stella my most amazing boxer. The owner was very friendly and helpful. I give him high stars even though he is a Trojan and I am a Bruin, which is a much superior type of fellow.
Anyhow, I enjoyed my experience. He was funny and personable. He helped me pick a type of food that would not irritate my dogs skin — she gets itchy if the food is not of the highest quality. I also purchased a handful of bully sticks — the non smelly kind. Weird things these bully sticks, but Stella’s loves them. The store was a bit sparse, but it seemed to be filled with quality merchandise. I’ll be back.

This place has it all. I just recently moved to Agoura after my company decided to open a restaurant in the area (Cronies Sports Grill), and needed to find a place to purchase high quality dog food, as well as other pet supplies. I was sold the second I walked in. First I was greeted by a beautiful golden retriever and then I was greeted by Larry the owner. Great guy. I read some of the other reviews that remarked about his sense of humor and I personally disagree with their take on it. He Can be sarcastic but I am not one to be easily offended, especially from sarcasm. Regardless though, I enjoyed the offerings the store provided and will continue to go back. In fact, I hear they do teeth cleaning, so I will probably use them for that as well. Now if I could only find a good dentist for my teeth…

I visited Love’s Pets after my neighbor recommended it for natural dog chews. I’m really happy that they stock the larger sized chews that I normally have to order online. I also found a great natural calming supplement that worked really well for our 55lb dog. The prices are higher than the big chain pretty stores, but I prefer to shop local when I can. Try this place if you are looking for natural products for your pet.

This pet store is in a very convenient location for those who live in the Oak Park area.
Unfortunately, I haven’t received the best service from the people who work there.

I have been a loyal customer to Loves for over 10 years. I bought my first dog from Larry almost 11 years ago — and he has been the greatest dog. We had such a great experience that we bought another one 1 year ago! Now we have 2 amazing shih tzus that we adore. I only buy my food and treats at Loves, and always have amazing service. I can’t imagine anyone saying that they are rude.
I won’t go anywhere else for my pets!

If you love your dog you owe it to them (and yourself) to shop here! We drive from Simi valley for the awesome selection of HEALTHY foods for pets. Plus, the owner is extremely knowledgeable about diets, and they carry the best. Go have a conversation with them about what to feed dogs. It’s very important. We looked all over for good advice and it’s really hard to find at most shops. So glad to have found Love’s Pets. It’s worth the drive.

I was in there today. I am not a regular customer but I could be as I live in Calabasas. When I walked in I was not greeted by the owner or his employee. In fact, neither one even looked up or said, «Can I help you?» I normally would have walked out but was in need of organic dog food and was in the area. After searching for a few minutes, with no offer of help I saw a regular customer come in. She was greeted and asked about her dog, joked, around with the owner and the employee and basically given the royal treatment. I picked up the super heavy bag of dog food and was looking for some treats for my dog. The owner saw me struggling with the bag yet neglected to offer me help. I did not ask him, but hey, isn’t he supposed to ask me? Isn’t that his job? I went to the counter to pay. The employee rang me up for nearly $ 43 without speaking a word to me. Finally, at the end of the transaction, he handed me a receipt and asked, «Do you need help out?» Really? Because I didn’t just walk with this bag right in front of both of you for ten minutes. I am all for supporting small businesses, but not when they have major attitudes.

Owner of the store is friendly to regulars, not so friendly to non-​regulars. Scheduled a teeth cleaning for our dog three weeks ago with the owner for 11am on a Saturday. Showed up and was told by the owner (who made the appointment for us!) they don’t do teeth cleanings before 1pm and our name wasn’t even on the list. Was rude and curt. Will not return or recommend.

I went in here just to browse since it is near my dentist (I do not live in the area). I was looking at the Kong balls and thinking of getting one for my dog. I told the guy working there that I had tried a ball that you stuff treats in but my dog had chewed it up and I was looking for something more durable. He recommended the Kong ball. When I took it home and opened it I realized that you can’t put treats in it at all because it has holes on either side. I went on the Kong website and it said this product is for bouncing and chewing. This pet store is an hour away from my apartment so bringing it back would not be worth it but this situation is so irritating. The staff at this pet store are definitely not knowledgeable about the products they sell!

Rude service! The employee in the store was conversing with a customer. He then made a remark about a different, large customer who was entering the store and gestured toward her and said ‚“Speaking of zoo animals.” and then followed it up with,”…sorry, I just couldn’t resist.”
I went out of my way for years to support this small business, as I know how difficult it is for small business owners to compete with online stores and supers stores. After my experience, I choose to easily have my dog’s food delivered to my door by using amazon or going to Petco.
The worker who made the comment was a tall, bald man.

This is the best pet shop in CA. hands down. The guy who owns the store could not have been more helpful, interested and caring about my dog. They offer a wide variety of products from all different price points to cater to every customer. Very impressed.

Very helpful. We didn’t actually buy anything but the guy working answered all of our questions and was super friendly.

This is a locally owned small business. After getting a new puppy I stopped in to Love’s and the owner spent significant time with me sorting out a diet for the little guy. I walked in fairly educated about my choices, and the shop keeper confirmed my thoughts and expanded on them in some detail. We discussed raw versus dehydrated versus dry food and ways to give the puppy a complete diet without breaking the bank. I appreciated the amount of time he spent with me, and although he had a sale to gain I truly believe he was trying to provide the best information possible.
Love’s also had a coupon for a free first visit to Westlake Village Animal Hospital and Dr. Slaton. We used that discount and were quite impressed by this vet and his office.
Yes, this pet store is small, but they carry a decent selection of quality products, offer good advice, and you are supporting a local business. (And a visit to Love’s is a good excuse to go to the best deli in the area, Italia, just next door!!!)

A great local pet store. The have a selection of premium foods, supplies, toys and treats that’s hard to beat. The very knowledgable and friendly owner, Larry, gave us a lot of good advice and really won us over. We’ll be back regularly!

I love this place. It’s the local pet store and it’s been around for many years now. They always have great advice on diet and nutrition, cute pups in the front. Definitely recommend this place to anyone who is looking for suggestions and or healthy food options for your pets.