5 Star Heating and Air Conditioning

After reading all the great reviews about Ryan (and waking up to a very cold house) I decided and hoped that he would be my «go to guy». I couldn’t have been happier with the outcome.
Ryan returned my call within 15 minutes and accommodated my schedule for service. He
was detailed and specific about the problem and most important forthright and reasonable. Thank you Ryan for your quick response and professionalism! It’s nice to know I have a business in my own community that I can count on in the future for service with either my air conditioner or heater.

Ryan was able to come out and service my heater within an hour.
Great service, fast response. I couldn’t have asked for more!
Thank you!

Amazingly quick and efficient service! Very nice guy and really wonderful company! Couldn’t be happier and so glad I picked them! He came out within 20 – 30 minutes of my call and replaced the thermostat. Reasonable prices and great service!

Ryan was great. Quickly diagnosed the issue, explained every step he took while troubleshooting the problem. Very competent. I felt like I could be the repairman after his explanation (right!) He offered a couple of options on how to address the malfunction. Overall, a top notch professional!

This is top quality service. Fair and does the job right. Ryan is wonderful, a great family man who really cares about his customers. His crew was great and even cleaned up and vaccumed my house! He quoted a price and then when additional work needed to be done he added on some costs. This was fine because our unit was over 20 years old. However, when it came time to pay he took off the additional price, he said he was able to find parts that he had that worked. So he saved us money! He even took the time to talk to our four year old daughter, super nice guy! YOU CANNOT DO BETTER!!! and the best part is my Air conditioning works, been about 4 months since the service and NO PROBLEMS! Thank you Ryan and Jessica, you are the best!

Courteous, fast working, accommodating, clean and neat, responsive. These guys really did a nice job. Unfortunately, needed to replace an air conditioner, but they found the one we needed quickly and installed it next day. Thank you 5 Star!

Ryan is AMAZING. The absolute most honest, skilled, and knowledgeable guy around! He is very quick to respond and is a great person who understands what is going on.

Highest rating for this company! Ryan, the owner/​operator answered my phone call in the evening and was out to fix my AC the next morning! He is honest and knowledgable. He could have told me I needed a whole new unit and I would have paid for one, but it was a simple part which he replaced in no time! After it was repaired he took his time to show me how to change the filter on the furnace and a few things about the thermostat I didn’t know. Nicest guy, very prompt, honest, went above and beyond. You don’t have to worry that your getting ripped off like you might worry with the «big brand name companies». This is his company and he has pride in ownership. I highly recommend him and will call him for all my heating and AC needs in the future! 5 stars!

Our AC went out on the hottest day of the year — I came home after work to my ²¹⁄₂ year old son and husband sweating profusely — I immediately started going down the list of companies listed on Unilocal.A few returned my calls but Ryan called and gave me a calm, professional, timely estimate and by the next morning my AC was running like a breeze. Ryan price was much more reasonable than other quotes I received. His service was OUTSTANDING! Very efficient, knowledgeable, fast and friendly. So glad to have found him!!!

Reliable, Trustworthy, & an all around honest guy. I spoke with Ryan last summer when it was extremely hot. After dealing with several other local companies, Ryan came to the house and fixed our issue in a quarter of the time and quarter of the price that these other companies were projecting. I didn’t have to worry about if he was gonna screw me over. Do yourself a favor and go with 5 Star!

Service lives up to the reviews. Our AC went out after a few days in the 100s. I called Ryan at 7am, he called back within a few minutes to schedule a same day appointment between 1 – 2 (great that it was a 1 hour window). He called at 130 saying he was 5 – 10 mins away and showed up per his call. He diagnosed the simple capacitor issue quickly, provided a very fair price, then installed the part (which he had in his truck).
I was satisfied at this point but then Ryan came in the house and checked the temp to ensure everything was working. He provided some recommendations on registers that we will likely action. We also discussed options for changing the thermostat.
Super pleasant guy, highly capable… Will be our go to (though we hope not to see him too often)!

I’m a new customer, and I recommend Ryan very highly. The comments here are accurate, and I’ll definitely call Ryan for any future issues. He’s honest and he took my call and made the service visit with no advance notice. Thanks, Ryan.

I’ve already written a review for Ryan from previous jobs. However our AC unit finally died and we had to bite the bullet and replace it. Mainly because the refrigeration fluid leaking with abandon from our unit was going to be banned next year and we would not be able to replace it easily, plus the unit was showing its age and wasn’t keeping our house as cool as we would have liked.
We got quotes from 4 companies and Ryan’s came out second lowest. We decided to go with Ryan because his pricing was competitive, he threw in a wifi control we can use with an app on our phones, we had already used him so there was an element of trust, he organised the permits with the council, and his reviews on Unilocal!
The guys who came to do the job with Ryan were respectful, friendly, tidy and did an outstanding job with a great sense of humour. Our new Payne AC and furnace passed the permit test with flying colours and I waited a couple of months until I wrote this review to make sure it ran smoothly. It keeps the temp we set it to exactly and is quieter than our previous unit.
We got to know Ryan during the process a little more and found we have an interest in classic cars in common. He is a great guy and he and his family live locally. It is nice to support someone in our community who is running a family business, plus if we have any further trouble we know he will be straight around to help us out.

My husband was out of town when my a/​c stopped working. Called 5 Stars, and Ryan came out the next day. Now, from my experience, most repair service people will take advantage of a woman, and recommend repairs that are not necessary.
Well, I can tell you that Ryan didn’t do that. He was very professional and gave me a lot of pointers. If you want a honest to goodness a/​c person, look no further.

You’re reading it right. This young man/​owner/​operator is not out to screw the public as most AC guys will do.
He is honest, speaks perfect English and will only fix what is broken.
Shop here or be the fool as I was for so many years.

Ryan came to fix and install a new unit. It works great, he also re adjusted the vents to cool down certain rooms faster. I would definitely recommend him for all the surrounding areas. He is WAY cheaper than anyone else I could find and him and his guys were on time, and got the job done the first time!
Great 5 Star experience hence the name.

We just had another part in our 20 year-​old split system die and Jesse and Ryan immediately came to the rescue again. Their timeliness, communication and positive attitude are definitely a notch above the typical service provider, and very much appreciated.

Prompt and reliable service. I called 5 Star on a Saturday afternoon trying to set up an inspection for my current HVAC system for the week ahead. Ryan said that he was free to inspect the unit today or any day of my choosing. An hour later he arrived with a friendly smile and a professional attitude.
This was the second inspection/​estimate I received on this unit to compare costs. 5 Star was honest and gave me a much more workable quote for service and also replacement. Ryan gave me some tips on how I can maximize the current unit without any heavy lifting costs, and walked me through each step so I could understand.
5 Star came in at less than half the cost of the other bid for service, and over $ 3,000 cheaper for replacement. I would highly recommend giving them a call if you’re looking for a good HVAC service provider.

Listen up, people. Ryan at 5 Star Heating and A/​C is AS GOOD AS IT GETS. I don’t think I’ve ever been more pleased with any service anywhere EVER! A/​C is very important to me and my home business. I’m one of those people who turns into a royal you-​know-​what when I’m too hot. After our A/​C breaking during a hot holiday weekend AND our landlord not calling us back, I was not happy.
The minute Ryan called us back, I could tell we were in good hands. He’s quick, smart, explains everything clearly and honestly. He doesn’t overcharge, and he even helps gives you tips how you can improve your A/​C on your own.
Please, if you have any sort of Heating or A/​C issues, this is the only company to call. I can’t even express how perfect 5 Star is. Thanks Ryan! A million times thanks. I’m cool and happy now!

UPDATE:
No Ryan, I did not lie. Sorry that you think that I did. But even IF it was the 2 times that you flaked on me instead of three times… you STILL FLAKED ON ME. I took off of work to be here, dude. I lost a part of my paycheck to come home to meet you. NOT OK.
In addition; you being early to an appointment, and then complaining that you had to wait until your appointment time for me to answer the gate… seems almost hysterical to me, considering that I was here at the correct time, and didn’t flake on you… so I fulfilled my end of the deal. I was here when I said I would be here (actually, according to your own words below, I was 5 minutes early myself), and paid you for your service. I could see if I had not shown up to your appointment… or I was late for it… but complaining that I was on time??? Really? And I DID NOT hang up on you, Ryan… now that is a lie. I told you that I was upset that you were flaking on me AGAIN, and said that I was not interested in you coming again, and ended the conversation with «yeah, no I don’t think so… but Thanks Anyway». And, as far as you claiming I sent you a rude text… well, the text I sent you can be found here:
…
Yes, it is true that you do have a lot of 5 star reviews (That is actually why I called you to begin with). However, I did notice that a good portion of them were written by people who have little or no review history. In fact I think at least 6 reviews were flagged as fake (just look on the bottom of your reviews… you will see the ‘flagged’ section). Me, I am a real reviewer… I think I have over 170 reviews. My reviews are based on my experiences with companies. I don’t sugar coat them. My review stands.
Haha…and ANOTHER thing… David B posted on the same day I gave you the one star review giving you a 5 star reviewer (⁸⁄₃₁), and said you ‘squeezed him in’ on the same day that you flaked on me. Interesting. I had an appointment, in the same town as David B, my appointment gets canceled, yet you ‘squeezed in’ his. Nice.