Mark Masters Service Co

On July 17, 2012, we suffered the unthinkable; during the height of the summer heat in Dallas, suddenly, and without warning, our downstairs AC unit stopped blowing cold air. Yes, it’s true! We actually had to use fans to blow hot air around until we could get professionals to our home to fix it.
We contacted Mark Masters Service Company to see if he and his team could fix our unit. We told him that we were in Code Blue and that we needed him stat! Mark dispatched one of his team members to our home the next day. The technician was polite, professional, pet friendly, and candid with us. Believe it or not, the problem was diagnosed and it looked like our unit would be saved for almost pennies as all it required was a new Capacitor switch. The part was only $ 25.00. In addition, he cleaned the condenser coils and added Freon R-​22 to the upstairs unit. He also noted that we had a leak on the upstairs unit. For now, we decided to pay him for his time, labor and parts and count our blessings that we got off fairly cheap. What a relief… or so we thought.
Later that day, the downstairs unit stopped blowing cold air and it once again required a call to Mark Masters Service Company. On July 18, the owner accompanied his team member. They did a thorough investigation and determined that they could fix it again, but it appeared that the unit was overheating and causing it to burn out the Capacitor switch. He could not guarantee that fixing it again would last for a day, a week, a month, or a year. In fact, he said it could burn out as quickly as the switch they put in the day before. We had a big decision to make, but ultimately, we decided that enough was enough and we must bite the bullet and purchase a new unit. Thus, Mark called it at 3:05 p.m. and our unit was officially pronounced dead.
Mark provided us with three different quotes to select from… a low-​end unit, a mid-​range unit, and a top-​shelf unit. We went with the mid-​range unit. Mark ordered a new condenser and furnace and on July 24, 2012, he and his team installed a 16-​SEER, 4-​ton unit from PAYNE, complete with a new line set, new supply and return, new duct work, new thermostat, and a new filter grill.
Another quality that I admired about Mark Masters Service Company is that the owner, Mark Yanez is a very good listener. He remembered me saying that I hated going in to the attic to change the 20×25×1 filter. To my surprise, he moved the location of the filter and grill so that it was now located next to the attic door. Not only would it be easier to change the filter, but I would never have to enter the attic again. That was a big plus for me and it scored major points for Mark. In addition, the new ducts would remain untouched by our hands or feet as we would no longer have to step foot in the attic, thus preserving their fine craftsmanship.
Mark and his team spent the entire day installing the unit. They had a ton of work… four (4) tons to be exact, but they paid attention to each and every detail. They even came back the following day to do see how the unit was working. Then they double checked their work and ensured that they left our home looking as clean as it did before they began their work. There was so much debris from them removing the old unit and installing new ducts that they returned later that evening, with a truck, to haul off the debris. They were concerned that it would be an eyesore for us and our neighbors as we waited for the city to pick up big trash on our scheduled day. Again, it was their attention to not only the big things, but all of the little things that impressed us. We were extremely satisfied with the quality of their work.
Not only was our customer experience with Mark Masters Service Company a memorable one, but we will definitely call on their services in the future. In addition, I have their number on speed dial. If anyone I know needs a recommendation for a great company that stands by their products and service, I will tell them to look no further.
One of the benefits that we received from having a new AC unit installed is the fact that our electric bills have dropped by as much as 28% and we have not changed our usage at all. Keep up the great work Mark Masters Service Company. Remember, there are hundreds of contractors out there that do what you do, but they don’t all do it with the same respect and care for their customers like you do.