15777 Quorum Apartments

I have been living here for almost 2 years and the tenant above me is incredibly noisy. It sounds as if someone above me is throwing bowling balls on their floor, which is my ceiling. The noise has been occurring consistently at random times throughout each day. I have repeatedly contacted the leasing office regarding this matter and nobody has taken initiative to address the matter. I have been asked to submit proof, and while I have tried to record all the racket, it will not pick up on my phone or iPad. I have emailed, called and left voice mails, and physically gone down to the office.
I was offered to have a face to face meeting with the tenant. I asked what does that resolve? Also, I did not wish to take up on that since I was a single female and they informed me that the resident above was a single male. That, I was not comfortable with. It has been a couple of months since I was complaining daily and getting nowhere. Since then, nobody has followed up or contacted me in anyway to see if the situation had bettered.
I simply wrote them a letter saying I would just have to endure this noise until my lease was up and at that time I will be forced to vacate.
Everything else about this building was wonderful, but the noise from neighbors above and the lack of any assistance or concern from the leasing office has really turned me against this place and has made me anxious and eager for my lease term to end and for me to move out.
I’m sure you have thought that since I have not sent any further complaints or follow up emails regarding the previous noise situation above me that everything is and has been fine. I just want to make you aware that the noise has not stopped, not even close. It is consistent, extremely annoying, and a real struggle with trying to get to sleep at night.
Having said that, I have given up sending any complaints because the times I had said anything in the past, nobody really addressed them or seemed to care about my issue. I was given an option to have a face to face meeting with the gentleman that lives above me and I expressed my concern to an individual in the leasing office regarding that. I was and am not comfortable with that seeing as how I am a single female living alone and as of this point in time, the tenant above me and myself have never met. The uncomfortable situation and my safety are risks I did/​do not wish to take.
This noise has been a persistent issue all of 2016 and I am not even sure how long it was going on in 2015. I have complained and nothing has seemed to quiet down. I even called the security officers a couple of times. Nobody has ever followed up with me to verify that I am comfortable and content regarding this matter.
I have decided that I will just continue enduring the noise and suffer through until my lease end date, which at that time, if the situation is not soon remedied, I will be forced to vacate.
Jennifer Mitchell

Second package stolen from our front door. Confirmed delivery, to our front door. Stolen. Happy Thanksgiving thief.

After driving to Addison and booking a time to see the 15 777 Quorum apartments (confirmed by the complex themselves), no one was in the office during normal business hours (3pm). After I called the main number, I got transferred from person to person all they could lead me to was that someone would «probably be back soon». After waiting 20 minutes in front of a locked office during open business hours, no one showed up and I left. Was looking forward to seeing this complex, but management should really consider reaching out in these situations if they know they are going to be late or just not show up from an appointment someone set at all.

Very incompetent staff. Nobody seems to know what’s going on. Nobody knows what apartments are available. Nobody could answer any of my questions… Nobody knows anything! Never got the chance to lease because of how naïve the staff was. Now after reading the rest of these reviews I am not surprised. Good luck to anyone who chooses to lease here!

My brother could relocate to Frisco, so he was off apartment hunting. I was his adviser. Don’t know why since he typically ignores me. This complex is clean and has new features in the design and appliances. The inside appears to be one of the nicer ones. Located in Addison among many presumed apartments, this looks like one of the many nice places in the city.

I WILL NOT BE RENEWING MY LEASE! BELIEVE THAT!
A few months ago, I had the total opposite feeling. I also planned on staying for a least 2 years. I should’ve known on the day I moved in that it wouldnt last that long seeing that my car was towed while moving furniture. Of course the towing company wouldnt do anything about it. So I Contacted the leasing office, of course, no help. «You shouldve parked on the roof to move your furniture down 3 floors» is the response I received, I Let it go.
The Walls Are paper thin! You can hear and feel everything going on in your neighbors apartment. SERIOUSLY. Ive gotten complaints and notices because someone said, at midnight, that they came to my door because my TV was on. and they kept knocking and knocking, but there s no answer because the TV was too loud. I WASNT EVEN AT HOME THAT DAY, I WAS OUT OF TOWN! I called the leasing office about the complaint. all they did was tell me to be mindful of the noise… I WASNT IN DALLAS THAT DAY!
My friend lives in the same apartments. One day, he noticed his car was towed. He contacted Capital Tow. they picked up the car because they said his parking permit was not visible. yet, the parking permit was on the dashboard. They went back to the car to look for the permit and in fact, it was in the dashboard. instead of them bringing the car back, they made him go get it! HORRIBLE HARRASING SERVICE.
Times goes on… 2 weeks ago. I got a new car. I received a temp parking pass. Well my car was towed, my temp parking pass was not visible. it was in my glove compartment, i get it. But upin showing a valid sticker, as a resident, i feel my car should have been released to me at no cost, especially since i had a valid parking pass in the car. $ 300 later, my car was released to me. Directly after, i drove to the gas station and noticed my car was damaged with scratches on my hood. I called and called the tow company for 2 weeks straight. no one ever answered. and you know they are 24hrs! I filed complaints via email, they stopped responding to my claim. (I Have Filed a Suit, TRUST ME)
NOT EVEN 2 WEEKS LATER… My car was towed again… Monday, 8/​10, my temp parking pass expired. I picked up my permanent license plate that day because i received a call that they were ready and rushed to the leasing office. I was there by 5:45pm… the office closes at 6, YET the door was locked when I arrived. Wy is everyone gone so early? the office should still be open? so i couldnt get a permanent parking sticker that night… I go to work the next day, at 8. the office doesnt open until 9. I got off work at 5 and rushed tot he leasing office to get my permanent sticker. they were closed again. I wake up the next morning and my car is towed AGAIN!!! not even 24hrs after the temp expired these ppl have picked up my car again.
The towing company clearly was not going to budge. the Leasing office told me there is nothing they can or will do as a courtesy and that i shouldve came in days prior to the expiration of my parking pass if i didnt want to get towed. I advised I have been towed 3 times and as a courtesy someone should be able to credit my rent for the cost Ive incurred.
Capital Tow Company is listed on
, they have many reviews online regarding harrassment and fraud. Therefore, I will not be renewing my lease with 15 777 Quorum or reside with any complex that is contracted with this towing company.
As a courtesy, SOMEONE should have done something as I am a resident who has never been late on my rent or caused any issues with anyone.
If you want to deal with harrasing tow company, excessive tow fees, Thin paper walls, Then go right ahead and be my guest!
**Side Note, It’s Funny How They Don’t Respond To The Negative Reviews But Thanks All The Post With Positive Reviews. #FOH

My review is based on my office experience. Non existent. I am here in the office. As I walked up there was a lady inside. I could see her in the window. I turned the corner to enter and she was not there anymore. I heard three people talking in back. Clearly. I took a seat at the table expecting someone to come out and help me. No one. I could tell one person left and two remained. Someone started to heat something in a microwave. It was quiet other than the microwave sound. I said hello in an effort to get help. Nothing. I tried two more times. I’m assuming the room in back is just as small as the waiting area. Nothing. So I left. And as I sit here now I see the leasing agent leave with the lady I just saw. Hmmmm

Great place to live! The staff is always helpful and nice. Maintenance is always on point, completing requests within 24 hours. Nice interiors, you don’t hear your neighbors all the time, and it’s dog friendly! I wish the insulation was better, that’s really the only thing I can think of that needs attention.
If you’re looking for a place that is nice, the people are nice, and the staff is great, then 15 777 Quorum is that place!

I was going to give them a three, but then I saw they only had an overall score of a 2 and they deserve better than that.
For the price, this place is pretty good.
It’s not full of affliction wearers like the Allegro, and it’s a lot nicer than Post. The apartments have great amenities like granite and stainless. The fridge has an ice and water dispenser, and that is worth a star on its own.
It was mostly quiet and comfortable to live in. The office staff is also friendly, though the guy that’s working there now isn’t my favorite.
Overall, a good option for Addison Circle.

There are a lot of great things about this apartment and a lot of things that were not so great. The location is wonderful and the apartments themselves are nice. Way over priced for a single person in a one bedroom but nice. If you live in building one or are looking into living in building one know that there is horrible cell phone reception… That is if you get reception at all. I bought a microcell to improve reception and when it connects properly it’s great, but that’s only when. I wish I had known of the poor reception moving in so I could have chosen another building. I did have a few issues with maintenance early on in my lease. Had a leak coming from the floor above and it caused a dripping bubble in my ceiling. They came and looked at it within a few days but just gave me a bucket and did not actually try to fix the ceiling until after I repeatedly called the front asking them to come complete the bubble leak repair. Other than that experience maintenance was fine and prompt. The only other issue I ever had was with a neighbor partying all night and morning. Called to complain multiple times but the they never seemed to take care of the issue and when the issue did end about a month later it was due to the neighbors arrest, making me question the thoroughness of the background checks.
Overall the apartment is nice and the area is great. My main issue is the cell phone reception. I cannot tell you how horrible it is in building one and how I wish someone in the front had disclosed that to me before choosing that building.
Hope that helps!

I’ll start off my review by saying I agree with the previous reviews, don’t do it. When my fiancé and I first moved in, the staff wasn’t too organized but they were super nice, after the new leasing company took over it was downhill from there. I have never given a bad review before but this one had to be done. The apartments themselves are really nice and the views are great, but the staff cancels all that out with their attitude not to mention they are extremely overpriced; you can find the same style of apartment and even bigger in other properties for the same or less rent. The property manager is one of the most difficult people to deal with and talking to corporate did nothing about it so it’s just a lost battle from the beginning. They will randomly asses fees to your bill if you don’t pay attention and when you go ask them what they are for no one has any idea and you have to wait days till someone can get back to you and explain what they are. Then when they make a mistake there’s never an apology. It’s just not worth it, we couldn’t wait to move out.

I’m really saddened to see the reviews posted here. I suppose it goes to highlight if someone has a gripe they’re quick to voice it but when everything’s fine no-​one feels the need to comment.
I’ve lived here for almost two years now and whilst we had some issues in the earlier part of our contract these resulted from the inconsiderate behavior of some of the other tenants. When we raised our concerns the team did everything in their power to address.
To add to this — I’ve never had to wait more than 24hrs for a maintenance request to be actioned.
There’s a 24hr courtesy officer on site who is most helpful.
The common areas are kept clean (except when aforementioned inconsiderate neighbors let their pets do their business in the breezeways which ultimately comes down to the odd ignorant human being).
The club room facilities are fabulous and the community events are targeted to cater for all tastes.
We love living at 15 777 Quorum and would recommend it to anyone looking for good quality in a great location. In fact we recommended to a friend recently and it was she who mentioned the poor ratings on here which I feel are completely misrepresentative of the living experience.
A big thanks to Jessica in the office who is always happy to help.

Please do not live here. It used to be a great place until the current leasing company took over. Halls are always dirty, no assistance by office personnel when needed, severely overpriced. They also let tow companies into the «secure» parking garages and will toe your car without checking their database for the license plate. I wish I had had a better experience.

This apartment is ok. The down fall is the apartment bedroom has developed cracks and makes noises when the wind blows at about 15mph. A building less than 10 years old shouldn’t do this…

I have lived here for 5 years, this used to be a friendly place with great service, however this building was sold to a new company and ever since they took over, all has been hell. People on the office are unhelpful, repairs are done just for it to be fixed for now but not to be fixed correctly. Packages at the office get lost (More than once), they say they never got it but the proof of fed ex shows it was. having to speak with manager to often just to complain that team is not efficient. My contract is almost up and after 5 happy years ill be sad to go but service is not improving… DO NOT MOVE IN!!!

Don’t do it! Seriously though, save yourself the trouble of dealing with this awful management and go look at Allegro or Keller Springs if you’re looking for an apartment in this area.
Pros:
Decent finishes (granite countertops, etc)
Nice gym equipment
Location
Cons:
–Incompetent staff
–Takes forever for them to respond to maintenance requests
–Apartments aren’t built well so ours was extremely cold in the winter and hot in the summer with higher than average electric bills for similar size apartment.
–Halls and stairs get extremely dirty and aren’t cleaned. Notice on the tour that they only take you down one hallway!
–Staff has an attitude most of the time and is not helpful. Generally depends on who you get, but I’ve seen 12 different people working in the office over the past 12 months. That in itself speaks volumes.
–Moving out will be the worst experience of your life. They assessed us fees without telling us and had an attitude from the time we put in our 60 day notice so that nothing got fixed after that point.
Also, my biggest concern: coming home from work on a Friday when I was supposed to move things out and finding a gentleman in my apartment. Turns out this painters boss and the property manager couldn’t communicate effectively and the painting crew was sent in for our move-​out painting a whole 5 days ahead of schedule. Of course the painter spoke no English and I had to go to the office just to get him to leave. He had already taped all air vents, lights, cabinets so it was 80 degrees inside and the stuff I still had in the cabinets was inaccessible without ripping off the coverings. There was no one supervising him either so he could have stolen the electronics & other things we still had in our apartment. Luckily he didn’t but let’s just say that coming home and thinking there’s an intruder in your apartment is the worst way to start off your weekend.
Sorry– generally I am against people ranting and giving horrible reviews to a business that tries, but I feel no remorse since this place does not try.
All I hope is that I save someone else the misery of living here for a year– seriously there are better places that are cheaper in Addison! Happy apartment hunting!

I’ve been living here for 5 ½ months. Each time I go in the office, there is a different crew in there. The new management is terrible — they’ve made it a whole 2 months so far. Maintenance issues are not followed up on because THAT staff is constantly changing, too. The staff look stressed and like they’re ready to fight with whoever comes into the office. Zero customer service skills. They will sell you the security of the buildings, but the garages/​front entrance security is always breaking. The trash chutes get clogged and sometimes are not fixed for 2 weeks causing cockroaches and stinks. Go to Post — a better deal monthly and issues are fixed right away (from talking to other residents outside). On the upside — Addison is a great area to lease… very dog friendly with superb residents and lovely little restaurants here. The parks are beautiful to walk in, with free events all the time. It’s close to the highway/​lots of businesses for jobs, too. Shame Quorum 15 777 is sitting on a gold mine but does not appreciate their residents. The need experienced staff who are used to dealing with people politely. If you call their Corporate Office, it’s a futile exercise because THAT management is always changing, too and they don’t clear their voice mail. There is no superior to talk to.

My particular issue has to do with something called the ‘sure deposit insurance’. I now know it’s something that keeps you from paying a refundable ‘security deposit’ when signing a lease.
Before I signed the lease, I was told in no uncertain terms that this ‘insurance’ would cover up damages up to $ 500 but would not be refundable. So if I had damages of $ 50 (and I did), I would not have to pay it. I think the ‘insurance’ cost about $ 150 or so.
Basically my issue is that they clearly mislead me or even straight out lied to my face about this and that’s why my rating is so poor. When I called their customer service on move out, I was told they couldn’t help.
I strongly suggest against doing any business with this company, because the culture of lying tends to be pervasive through all branches of an organization, from the corporate top to the individual properties.

Gotta say, when we first moved here two years ago, LOVED the ambiance, cleanliness, sharp attentiveness to our needs.
Our dishwasher has been out of commission since ⁷⁄₂₂ and it’s now 8/​3, and the part they were to order either hasn’t arrived or they just haven’t come to fix it. The magnetic locks on the gates no longer are working on many of the entrances, cockroaches are being seen in the stairwells and on the walls outside the building. This latter part was never a concern before. And trash has been building in the trash compact areas, smelling, as well, when they used to be cleaned each week.
The management has been turned over 3 times in less months, and although the first set of management was courteous, efficient, began making improvements on the wear and tear of the property, they were replaced with lesser and lesser quality to the point, its now reflective in the more recent leasees.
At the beginning of the summer, we were seriously considering renewing our lease for a third year and have decided to move out when our lease is up in 6 more weeks. My husband and I hope that Fairfield, the owners of the property, consider heavily the negative reviews received this year of this place as he wrote a very positive review of it 2 years ago, but unfortunately things have dramatically changed.

From day one of the «can you show me the living area’, to tonight at the Thanksgiving Dinner, the staff and community events are wonderful! I haven’t been at a apartment community that is on top of service and who cares so much about their residents! If you’re looking to make a move to Addison, look no further, 15 777 Quorum is where its at… Also you’d be in walking distance to all of the Town of Addison events as well as local businesses on Addison Circle! KUDOS!