Enterprise Rent-A-Car

For some reason, this location can’t get my corporate mileage rate right! This was the second time they tried to charge me for miles when my corporate discount allows me unlimited mileage. This time, I took a copy of my contract to them and they were still insistent that extra mileage is the STANDARD. Amy went back and forth with me and finally shut up only after I got highly upset. I received the corporate rate as I should have but I just wish they’d get it together!
Enterprise can also be over-​the-​top friendly. I just want to get my keys and go!

They offered great service, fair pricing. I would recommend them to anyone who needs a car. Very accommodating.

I cannot begin to tell you how exceptional this locations team, led by Maribeth Miranda is at REAL customer service. I really struggled the first time I had to use Enterprise as I am a long time National customer using Emerald Isle. This location with their exceptional service, attitude and accommodation has won me over and now I use Enterprise more frequently from the airport locations I travel as well. I live less than 8 miles from this office’s location and never have to be concerned about getting the vehicle I need with a prompt and courteous pickup from my home. Joey and Austin are also to recognized along with Meagan and Muhammad. If I missed anyone, it wasn’t intentional. You wont regret or be sorry to have chosen this team as your travel partner. A shout out to everyone there!!!
Jon Moskal
Vice President, Sales and Marketing
Blue Cod Technologies

I received stellar service at this location. The entire team was accomodating, proactive, very responsive and anticipated what I would need in preparation for my rental. They called in advance to confirm the car needed, for what dates and time. Upon arrival, the class of car I reserved was not available, but they had planned to provide me with an upgrade in its place. I was in and out in a matter of minutes. I love this location and would rent from them in a heartbeat!

My experience had both good and bad when my car was in the shop from an accident.
Positive:
Agent was friendly, made pickup a bre
I got a really nice hybrid that I wanted to try
Negatives:
There was a mixup and my car was repaired prior to when I was told it would be ready, I spoke to someone at Enterprise and told them I couldn’t make it back before the day my car should have been done. I was assured everything would be okay with the insurance only to find out at return that this wasn’t the case. I went through a lot of hoop jumping between agents and «managers» only offering that they don’t know who would have told me that, only the insurance company could confirm that. I got so fed up I called corporate and almost immediately I had. message from the real manager over there telling me they were going to take care of it.
End result I was happy but I’m easily aggitated and don’t like dealing with nonsense. I found my next car though (on the bright side).