Pacific Spice

Although the food was great and our Hibachi chef was hysterically funny and entertaining, I was very disappointed with the attitude of the hostess who refused to honor our coupon. We had a party of five and ordered three entrees because two in our party were not very hungry and wanted a small meal so two of the entrees were shared. Understandably there was a charge for sharing as well as other charges to cover the small side salad and soup which was a total of 19.00. However, when I presented the coupon which was «buy one entrée and get a second at 50% off» she refused to honor it saying «you can’t use the coupon because you shared entrees». I explained that we ordered 3 entrees and yes two of the entrees were shared but we payed 19.00 to share… and regardless of «sharing» (which we paid for) we ordered 3 entrees and had a coupon for 50% off one entrée. She continued to say «no no you shared so you can’t use the coupon». The coupon says nothing about sharing or anything else other than «cannot be combined with any other offer» and the expectation date.
My disappointment is in the attitude and the way this hostess (she may have been management but not sure) handled the situation which was devoid of any customer service concerns.
So, enjoy the food and wonderful entertainment but we wary of using coupons and don’t expect warm customer service.

I was very impressed! The hot and sour soup wasn’t quite as spicy as I like it to be, but the Pad See U was amazing! My boyfriend had the seaweed salad and sushi. Best seaweed salad I’ve had in a long time! I definitely can’t wait to go back and try some other things! The little bite size deserts they brought us at the end was a very nice surprise too!

I was extremely disappointed to my recent visit to Pacific Spice. 3 adults and 4 kids. It took about 10 minutes to get our drinks. I ordered miso soup, friend rice, salad, California rolls and a 2 piece nigiri. There was only one chef there working with 3 full hibachi tables, so the wait was long. With 4 kids, I would have expected so type of show (onion volcano, train, catching a piece of eff) He did none of this, it was very boring. One of the kids asked if he could catch the egg (it’s happened most times we have been there) Chef just ignored him.
It took 3 times to ask for chopsticks. My husband always orders his filet rare, it was basically raw. The miso soup was cold and lack of flavor. The California rolls were good but very small. I never received my nigiri after I asked about it. I then told her I didn’t want it and to take it off the bill. All the kids were finished with their Japanese drink and she volunteered to bring them all water. I had to ask her again twice where the water was.
But the kicker, was when we got the bill. My friend was charged an extra $ 2.50 for fried rice she didn’t order. She asked the waitress to take it off. We had a $ 25 gift card which she took to apply to our bill. When she brought the checks back, the fried rice from my friends bill was now on ours. I asked her to bring me the original check and showed her the difference. She said she had forgotten to put it on the check the first time.
Upon leaving, I told her is the worst experience we have ever had there and will not be coming back. I said Volcano (another hibachi restaurant) is much better and we will take our business there. Funny, she agreed with me… said she worked there too and would see me there.

Hit or miss. Generally, the dining experience has been good. I’ve had quite a few meals with family. My takeouts seem expensive, but That just means I won’t order often. I do expect quality for the price. Today I ordered and they gave me Tom yum rather than Tom kha, white rice rather than fried.

Stopped in for a nice lunch, haven’t been there in a while. A bit late for lunch so I wasn’t surprised it was not very busy. Very prompt friendly service. The meal (soup and curry) had a good taste. Problem is, within 20 minutes, intestinal distress. Most of the time this is caused by someone not washing their hands, and either eating with their hands or handling your silverware. I know I washed my hands but I’m not so sure about everyone else. Put a damper on my day and my desire to return to Pacific Spice any time soon.

Awesome.
Fresh sushi.
Tasty curry.
Friendly staff.
Only wish they were closer to my home.

Great to be so close to home, but the Chinese, Japanese, and Thai food in one is strange.

The sushi here is awesome. Atomic roll is the best. Service is good. Restaurant is clean. Good place for hibachi with the family.

We have been here twice the only good dish was Mongolian beef food served Luke warm forgot hot tea mediocre service at best

Best Hibachi I’ve ever had. Excellent food cooked perfectly, friendly staff, great service. Nice atmosphere. Will definitely be back.

For Acworth GA, the sushi is consistently good. The staff are friendly and very helpful in describing the menu. I have not had a bad meal there.

The Thai is on point here, try the Chicken Curry! We will look to try the hibaci soon, we heard it is amazing. The only downside is the inside is a little run down.

Small place, but nice atmosphere. Meals are about $ 10 on average. We came for the Thai, but the hibachi appears to be the main draw. Pretty unique in that it offers Thai, Hibachi, Chinese, and Japanese food. They do take-​out too.

The delivery driver in the silver Camry is VERY rude

My family and I love this place and go nearly every week. They don’t have a hostess, but after a minute, the staff will see that you want to be seated and ask which side you want to sit on. We eat everything except Thai (personal preference) and it’s all good. Friendly waiters, and they are interested where everyone is if they don’t see the entire family. They make us feel right at home and remember what we like to drink. They can’t remember our orders because we change them often.

The cashier did not greet me when I came in the door. She just let me stand there. When she finally asked if she could help me, it sounded as though she didn’t want to be bothered.
It was in the afternoon & there were only three other diners.
I ordered my food to go. I decided that I would eat there and went to a table near the door. She came to me and said in an irritated voice that she thought I wanted it to go. I told her that I changed my mind.
Good thing I ate it there. There was no silverware in the bag.

Just enjoyed a great Hibachi lunch with Adam Yeager. We told them we were in a hurry and they got us in and out in 20 minutes. Appreciate the quick meal.

Friendly service, great food… One of my favorites:)

Hibachi is fun when you’re with kids who delight in the show. Otherwise … I’d rather order off the regular menu and sit at a regular table. I was outnumbered. We were with two adult couples who frequent Pacific Spice, and enjoy hibachi.
Based on this meal, Pacific Spice is a restaurant I could do without, but wouldn’t balk if my friends again choose it. My meal was ordinary. The miso soup was flavorless, the salad a few pieces of iceberg lettuce with a dollop of nondescript ginger dressing, and my chicken … forgettable. Not much seasoning, the vegetables (also underseasoned) were over-​cooked, the shrimp rubbery.
The staff was attentive and friendly. The ambience is fine. It’s just the food. Very average.
Update — Book club was held at that friend’s house, and where did she arrange for us to go to lunch?! You guessed it. I have to say, lunch was better than dinner by a longshot. Not only was it cheaper, and perhaps it was the chef on hand: my hibachi shrimp were very good. Vegetables still bland, fried rice, eh. But all in all, it was a decent lunch

Their two month promotion is very misleading that runs through the end of January. My wife invited me here, since we had not tried Pacific Spice since they opened 5 – 6 years ago. She was very upset for recommending that we go there due to the following promotion.
She had a flyer that the restaurant sent out in the local Bentwater and Governor’s Towne Club Community claiming:
«All Hibachi dinners are
50% OFF
(Buy 1^st one get 2^nd one)»
Verbatim…No disclaimers or fine print at all.
When we got charged 50% for 2^nd meal and the owner argued that I needed to read the ad as first sentence first, then the 3^rd sentence and then the add the 2^nd sentence about 50% off.
I teach advertising at the local college and this is blatant false advertising and sleazy to get you in the door.
We are all used to Buy one, get one free at many restaurants trying to build traffic and create broader interest. So this type of practice is unprofessional.