Acton Vacuum

Another great service experience with a smile. You can’t buy everything over the internet. Acton Vacuum will educate you on their products and services. Two Miele vacuums going on 12 years from Acton Vacuum.

Took in Singer machine for repair, 2 weeks later they called to say it would cost $ 400 to replace gears and not worth it… wanted me to buy new sewing machine. I took back the machine and brought it to Sue and Bob’s repair in Milford NH only to learn that it can be repaired for less than $ 150 and that one of the gears was likely broken recently.

Brought my vacuum for repair and was told a repair estimate would be provided in a couple of days– it was over one week!
Salesman is RUDE.

It’s a terrible shame that Acton Vacuum has zero interest in it’s customers. They have a great selection and I have given them quite a bit of business over the years. I have purchased 2 Mieles there but the last few years the person working there is so unhelpful and condescending unless you are purchasing something new. I’ve never posted a negative review on Unilocal before and I am a loyal customer of many local businesses but honestly these guys are really horrible. They don’t even pretend to care if you go elsewhere. Sad.

Went in there to have him look at my old Miele which had suddenly stopped working. Owner acted like I was an idiot to even think of fixing such an old vacuum cleaner. He seemed very uninterested in my business and didn’t even make an effort to try to sell me a new one, which I actually appreciated but am a little surprised by. Seemed like he couldn’t be bothered. He was on the phone in the back of the store when I got there, and my arrival was announced by a ringing bell on the door. I could hear him continue the conversation until I finally cleared my throat loudly, then he got off the phone. Do yourself a favor and take your Miele business to Easy Housekeeping Shops in Chelmsford. The owner there was pleasant and fixed my old Miele!

I bought a Miele from the store a few years ago. The sales person was friendly and professional. I had 2 golden retrievers at the time so pet hair was an issue. He showed me several vacuums, told the pros and cons of each. I even tried them out. I decided on the miele even though he recommended another for dealing with the pet hair. I just preferred the quietness of the Miele. Service has always been great… not sure where these bad reviews are coming from. I was, and continue too be very happy and will continue to support this local business.

I see a lot of bad reviews, I don’t get it!!! So far so good with my experience here. I bought a Sebo and the followup service has been great!!! I didn’t give 5 star for no reason, just being conservative.

I don’t know why Unilocal is hiding all the good reviews for this place on the bottom of the page We love this place and it has helped me many times I have purchased a vacuum after four years they help me out and got the parts for me for free
there are many imbeciles out there to trash anybody for any cost, I was at the store and I saw one of those kind with my own eyes he wanted something for nothing
all I can say it’s a great place and they beat the Amazon prices for me how ever they need to make money like the rest of us

My husband came in and tried to get our Dyson fixed and Ray was nice enough to let him know that the year of our Dyson would be hard to get the part and fix at a reasonable price. He showed my husband several different models and recommended the Miele S7210. I looked at Amazon and found that their price is the same as Acton Vacuum so I intend on buying from Ray to support our local businesses.

Bothering to check out vacuums in this store was a waste of my time. I should have just purchased my Miele vacuum in Waltham (where the deal was better, free items were included, and the salesperson was pleasant, professional and honest) and not bothered to price it in other stores.

9÷21÷2013:
Twice during the last year I made the mistake of walking into this place. The salesman who I believe is the owner is the most unprofessional salesperson I ever met. He is unprepared to sell and spews out misinformation left and right. He contradicts even himself in a span of 5 minutes. First he says yes, that item is included and then just a few minutes later he is saying «well that one is not included, it’s a lower middle of the line model that it includes». So he contradicted himself AND it’s nonsense because I know for a fact there are only two versions of the item.
He won’t demonstrate the product and has only half of it on display so it can’t be seen. When asked he says the rest is probably still in the box and just stands there. This was a vacuum. A year ago I went in there to look at a dish washer. Don’t get me started on that situation which was laughable. This guy carries high end stuff from Miele but he’s giving worse service than walmart. I can only imagine what it would be like if I bought something there and then had an issue. Don’t just skip the place, speed up when you are driving by, because I wouldn’t trust this guy to even know my license plate number. You are better off taking your chances ordering from a stranger over the internet.
Update 11÷7÷2013:
We were looking at sebo, not miele. And the item you misinformed us on is the two versions of the parquet tool that are available for the sebo D4. One is the parquet tool and the other is the premium parquet tool. There is no middle one bundled with any model because it doesn’t exist as anyone can find out from the sebo web site. You claimed that a middle model was in the box in the back and not on display. No offer to go get it to demonstrate it so we had no way to try the vacuum with the proper tool for hard floors which is half of our house. We would have bought the vacuum that day had the experience been better. We ended up buying the sebo d4 from another store a few days later. And by the way we purchased the miele dishwasher from another retailer (Baron’s) after our first visit, so poor customer service lost two sales. I stand by everything I said and I think the rest of this retailers response speaks for itself.

I wonder if this is even the same place that other reviewers visited. I had a wonderful experience. Had an old vacuum that was fixed and bought a new miele. Loved both gentleman I worked with. Will be back.

No Kelly S., same owner and I will add my disappointment with the service and questionable business practices. Buy your bags and belts online, since I was quoted $ 15 for a single rubber belt (online I found this same belt, 2 for $ 10 for a Dirtdevil upright — not a high end machine). When I asked how much it would be to replace it (labor) he said he couldn’t tell me, with a dismissive wave he said he probably would find other things wrong, and in any case not less than $ 50. Time to get out my own screwdriver and put it on myself! Add this to the fact he had me stand around for at least 15 mins while he finished up what sounded like a personal call and it seems to me they really don’t want the business that badly. And this was my second visit since i usually give local small shops at least two tries before I go out of my way to avoid them in the future.

I took my 3-​year old broken vacuum here hoping to get it repaired for less than the cost of buying a new one. I checked out Acton Vacuum’s website first and was pleased to find exactly the information I needed: it would cost $ 30 for an assessment, which would be applied to the cost of any subsequent repair. Fair enough.
When we arrived and began describing the problem, however, the owner very *honestly * volunteered that a burnt out motor isn’t worth fixing because it would cost the same as buying a new vacuum. While this was sad news, I was happy to save the $ 30.
He then took about 15 minutes to explain vacuum features that we should look for when selecting a new model, walking us around the store and demonstrating a removable roller brush and other apparently significant vacuum technology. This proved to be an extremely valuable free education and we left the store without spending a penny!
We finally decided on a Miele, which I was able to again research on Acton’s website, then call up and quickly pay for over the phone with my credit card while my wife went to pick it up in the store. The transaction was fast, easy, and hassle free!
My floors have never been cleaner! I love the vacuum, but what I REALLY loved was the customer service and education I got by shopping with this small, local, specialty shop. I would recommend the experience to anyone in need of a new vacuum cleaner.

I took my old Oreck vacuum here. At a glance, the man (owner) told me I needed a new bag ($ 45) plus $ 100 worth of other work. I said I’d hold off on the bag, but go ahead with the other work. When I picked it up, he said the vacuum was very old, the engine was squeaking, it could stop working any day, and that I shouldn’t spend any more money on it. I asked him why he didn’t simply stop work and CALL me once he realized it was a waste of money to repair. He claimed I had «insisted» on fixing the old thing – which I most certainly did not. SO – I paid the $ 100 and took my apparently-​moribund vacuum with me. I will not be going back to these guys any time soon.
I think they’re mostly in business to sell Miele vacuums.

Perhaps this place has changed owner since the last review in 2007? We bought a vacuum in April 2008. Very friendly owner. Gave us a deal on a Miele, which if you know anything about Miele and their no discount /​no sale policy is unexpected. I’ve been back to buy bags and was greeted by the same very polite and friendly person at the front desk.

I only have a very short review of this vacuum store in Acton because I’ve only spent five minutes in there.
First off, they lie on their website about their hours of operation. My wife and I tried to go on a Sunday and buy a vacuum from them once and they were closed at about 2pm when they should have been open. So they lost my business and we went to Sears.
Second, we went in their once to try and get the guy to order a belt for our vacuum when it broke. And basically the guy was just too lazy to help us out because we wasn’t going to make any money off a $ 5 belt. Jerk.
So please don’t shop here. I hope they go out of business.