Law William DMD Family & Cosmetic Dentistry

I was fortunate to find Dr. Law when I was searching for a competent, professional dentist in the Acton — Concord MA area who was a Delta Dental PPO provider with solid credentials (e.g., Tufts Dental School training). Dr. Law is a skilled and gentle dentist who definitely takes the time to explain dental procedures and care and is conservative (not recommending dental work that may not be needed.) I really liked the positive ‘energy’ among Dr. Law and his staff and the fact they went out of their way to handle follow-​up dental care, appointments and presription questions & requests. Definitely recommend Dr. Law’s dental practice.

Like one of the other posters i’m not necessarily singing the praises of Family & Cosmetic Dentistry, Dr. Law DMD. First to get the things going for Dr. Law and Family & Cosmetic Dentistry… his dental hygentists who do most of the ‘heavy lifting’ are excellent, gentle, and seem to know what they are doing. Dr. Law himself is a nice guy and does explain things well. This is the reason for the third star over just a two star rating.
Now of what I wasn’t too happy with and the reason for finding another dentist. First, the office is a bit tricky to find; on the backside of a business park whose address is on a main road which it does not front. Good luck, its on the backside of the Altantic Grill.
Second, although he explains things well visits with the actual Dr. Law himself are limited… this most recent visit lasted a total of 4 mins (yes, i timed it). He can be concise and to the point but the feeling of not being heard as a patient is an understatement. Before I can even process what he’s said and ask questions he has said «have a great day» and seemingly vanished. Bedside manner good — giving patients an opportunity to ask questions — bad.
Third point of contention with Family & Cosmetic Dentistry is the seemingly endless number of appointments necessary to take care of my oral health. Case in point, the very first meeting with Dr. Law was simply a meet and greet, and to take some x-​rays and a general look in my mouth. After moving to the area and having not seen a dentist a couple of years prior I inititially took this as thoroughness and his attention to detail concerning my oral health. The ol’ «check what’s under the hood so we can do a proper assessment» kind of thing. However 4 appointments later and I am starting to understand how this business is run. Example, in May (third appt up to that time) I was told i had some places that needed work but he wanted me to do some extra flossing and measures to see if i could improve them on my own. But if they didn’t heal we’d need to consider a deep cleaning or potentially even surgery. Fast forward to today… I get report back that the extra measures i’ve been doing on my own have helped all but one of those bad spots… time to plan another appointment to follow up with a deep cleaning. Hey, wait a second — i thought that was this appt was for — a deep cleaning if my spots werent better. Instead i was told «we didn’t allow enough time for a deep cleaning» and sent on my way with another appointment in 4 weeks. I mentioned this seemed ridculous and a waste of my time — i was given a shrug and a «sorry». So in 4 weeks i’ll have a 5^th! dentist appointment for something that should have taken 2 or at the most 3 appts to correct. I can also tell this is something other patients of Dr. Law go through as well because he books out sometimes 4 months in advance (including middle of the work day appts). That states as a business you are a) spreading yourself too thin and taking on too many patients, or b) you are creating frivalous appointments which could be overcome with a few longer ones (what i believe to be happening based on my own experiences). Perhaps this is a concious or subconcious effort to bill insurance or patients? Not sure, but am going to put it out there given my own experiences.
So Dr. Law, and Family & Cosmetic Dentistry its time to take a look at your business practices. You are a warm and seemingly caring dentist who has a competent staff which knows there stuff. However you are running your patients into the ground with all the appointments. We come to you because we need good quality care from a gentle dentist… unfortunatley this patient will be looking for someone else who can do that in half the time/​effort/​cost as your establishment.

I am afraid I will not be able to join the chorus and recommend Dr. Law. Regular enough practice in an okay, but nothing to write home about oldish dental office. Reception staff friendly enough though efficiency not their strong suit.
My main beef is with Dr. Law himself; about 24 hours after a filling in one of my back teeth, I started experiencing pain that became much worse in the next 24 hours. The dentist saw me without delay and explained that as a complete COINCIDENCE the filling in the tooth next to the one he treated broke. Now this is the side of the tooth immediately adjoining the side he treated a day earlier in the adjoining tooth. Answering my question, the dentist explained there is no connection whatsoever between the two things and this is a mere coincidence! Maybe this is the case, but I am not a great one for lotteries or such coincidences.

Dr. Law is very gentle, one of the best dentists I’ve ever been to! I would definitely recommend him and his staff.

What can you say about a dentist? It sucks going to the dentist, but since you just gotta go, Dr. Law is the best. A little out of the way in Acton (depending on where you live I suppose), its worth the drive. Everything you’d expect from a decent dentist office: clean, professional, soft rock coming through the speakers. But Dr. Law is the best when it comes to how he treats his patients. He’s gentle, careful, plentiful with the Novocain. He stops if he thinks it hurts, tells you when it will, and moves quickly. A filling in twenty minutes with minimal pain? Can’t ask for much more than that!

Fabulous dentist… I have used him for 10+ years. He’s extremely skilled and reasonable.

Professional, polite, respectful, friendly with a soothing manner… and as other reviews have stated he is extremely gentle. I usually can take pain fairly well, but I practically fall asleep in the chair when I go there. He’s like the Barry White of dentists.

Dr Law is the finest and most gentle of dentists I have ever encountered. I love him!