Soup Restaurant

Soup Restaurant is quite the large and established chain of branches, and prices are usually above the average for a Oriental Chinese meal. I would definitely expect service to be on par with their prices, throughout their various branches across the island.
This was not the case when I had dinner with my family at the Clementi Mall branch a few months ago. Service was slow, and advertising was misleading — add that on to the abrupt service and lack of explanation provided to us, it was generally a less than satisfactory experience. It was the Mothers’s day weekend, and my family were looking for a nice restaurant to have a simple dinner. We saw a Mothers’s Day promotional set dinner for an affordable rate, which was confirmed by the staff before we joined the queue. But it was only when we were seated where we were given the actual menu, which listed only 2 dishes per category that we could choose from to make up the promotional set meal.
Nevertheless, the food was not bad, and we managed to have our favourite Samsui Chicken, with their signature ginger sauce. I would try opting to dine at another branch if I had to dine at Soup Restaurant again, just to avoid bad service.

I would never had visited this place if not for a reunion dinner, because it’s expensive. The food turned out to be great, although I’m still not sure it’s worth the S$ 300 plus we spent. We had quite a number of dishes, but the one that left a lasting impression is the fried chicken in egg yolk. I’m not exactly sure of its «official» name, so look out for it.
We were able to get a private dining room because we came in a large group. But it still felt a bit cramped up, and those sitting at the back have to squeeze past everybody just to get to the exit.
Service is excellent too. They were accommodating of most of our requests, including birthday cakes, on-​the-​spot clearing of messes, multiple photo-​takings etc. The food also arrived promptly without too much waiting.