Singtel Shop

Rude, just bloody rude. Two little boys working in the store looked like they were on a date. One of them literally said to me,“just go over there and wait!” And pointed to a section of the store. They are clearly more interested in looking stylish than their jobs. Who the heck would actually hire these kids to work in a place where customers need adults to help sort out issues that can affect professional activities? Singtel can go stick it’s head in a bucket !!

Meh, not a fan of this shop… I like how they give you a number and SMS you, but boy oh boy it takes AGES to see anyone and… They are not too friendly or useful. «Call this number» was the response I was given… I thought that’s why I went to the shop… Could they not do the phoning for me? Sometimes you have to go to the shop to pick something up or give documents, but otherwise, do it by phone or online for ease and avoid the waiting and frustration.
I gave a negative review for this shop before (above) and for good reason. However having been back I’m impressed at the improvement. They remembered me (after checking details on the computer) and noticed I had different hair! (Wow). They were super useful in giving me answers to everything I needed to know. Good job. Still only ³⁄₅ as the wait is huge!

It was time to upgrade our phones. As much as I like my iPhone 5*, it was starting to have «physical» problems — I couldn’t adjust the volume with the side keys, the battery life wasn’t that great, and my home button fell off so it’s been secured with a piece of tape for the past month (so ghetto, I know!)
Re-​contracting always gets me nervous. I guess it’s the idea that you’re getting locked in for another 2 years and if you want to break the contract, you’ll have to pay big bucks. But hey, what can you do? If you wanna play the game and be part of the mobile world, you gotta buy in first!
Apparently, because we are «premier» Singtel customers, we were put in a priority queue so we didn’t have to wait too long to get called. (They determine this when you get your queue number, as you have to enter your IC number.)
The person who helped us was very good; he knew the products and was able to answer all of our questions about our plan. However, he could’ve been better in explaining the restrictions for their $ 100 credit promotion. To make a long story short, his lack of explanation kind of messed up which iPhones we ended up getting. But in the end, it was very minor. We still got new phones and we’re satisfied with them.
I’m always of the view that all mobile phone companies are crap, and the high fees and «meh» service are just a part of life. But at least I wasn’t scarred this time around, and I’m very happy with my new iPhone 6!
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*It was also my first iPhone ever. Yes, I only joined the cult in 2013.