Scoot Airlines

Took Scoot from Singapore to Melbourne and back.
Worst airline ever.
–You couldn’t even bring water from the duty-​free store in Singapore.
–Seats way to small, probably made for average asians.
–Buttons for light on armrest, always switched on.
–You have to pay for everything on board.
–Seats dirty with stains.
–Table was filthy.
–Food expensive and bad.
–Cabin crew rude when you try to walk around on an 7h flight.
Never again!

Terrible… avoid this joke of an airline at all costs, they seem appealing with initial low fares, but excessive fees and hidden add-​on fees make the costs exorbitant and the rude and ignorant employees are the worst I’ve ever encountered. Scoot sent me the wrong itinerary after a confirmed flight with them, then would not change the flight without excessive fees. Pay a few more dollars and work with a company which has integrity.

I was late for my flight to Singapore from Bangkok, flight TZ 301. This, of course, was fault at my end. So I asked a nok air, the subgroup of Scoot if they were able to put us on a different flight. They told us the next flight would be 1.5 hours later. However, the ticket price would be 4,000 baht per person. I was absolutely shocked at this price. I purchased round trip to Bangkok for $ 124 SGD. For a one way ticket to Singapore to be 4,000 baht (157 SGD)? Ridiculous! I was also told there were roughly 30 seats left on the plane. The service counter at nok could not do anything about lowering the price. So I asked for a contact number for scoot. I contacted the Thailand scoot customer service representative at approx 9:30 pm Friday, September 26. He was extremely apathetic about the situation I explained to him. He said he could not do anything about it. I then asked if there were any managers or supervisors I could speak to. He said there were not any, and wanted to end the call really fast. I also asked about a possible refund and he said there is no refund available, contrary to what the sales representatives at nok said. I was not done talking and he hung up. Now, from a business perspective, I would presume selling a ticket at a lower price is better than flying with empty seats. Not only that, but the call center was rude and unhelpful. This is why I am frustrated with Scoot and the lack of customer service provided. I thought I could rely on a budget airline for my travel needs during my stay in Southeast Asia, but now I will no longer fly with Scoot.
Note: It has been well over 2 weeks (Their response time is stated to be within 10 days) since I wrote to Scoot. I have not received a response back. This adds fuel to the fire concerning their lack of customer service.

I traveled to Singapore from Sydney with Scoot in Dec 2013. Note that there is only one flight a day.
[Pluses]
— Lots of bathrooms on the plane
— Flight prices are reasonable
— Flight attendants are friendly
— Check in at Singapore airport is very efficient, almost no line.
[Minuses]
— No online check in
— Check in at Sydney airport is a nightmare. I arrived two hours prior and the line was almost out the door. (waited 45 mins)
— Food is horrendous. Do not order the chicken biryani — two small chicken pieces, rice tasted like cardboard, almost inedible.
— Staff did not clean up the plane thoroughly. BF & I had the whole row to ourselves, but each of four seats front pocket has some sort of trash in it (used tissue paper, chocolate wrapper… disgusting!)
— Flight attendant would not provide drinking water !!! For a 8 hour flight, isn’t that against the law not to serve drinking water to passengers? What if I do not have cash to pay for a bottle of water?

I flew with Scoot just a couple of weeks back — and was taken aback by the service, comfort and ease of traveling on their flight. It was my first time — and I’ve taken almost all of the budget flights in South-​East Asia — and was eager to try them out. So, here’s my verdict!
What I Love: It’s all about prices, prices, prices — and seriously, Scoot does an amazing job. I got their discount ticket and flew from Singapore to Sydney for like $ 500 SGD — which is really something else. This includes luggage, food, tax and everything. The seats were comfy, a lot of leg room, service was okay — on the way up they were very accommodating, and the food was good — especially the Soy Chicken Rice. Meals come with a fruit cup and water. There were a lot of restrooms in the back — which is great — that’s exactly what you need for a long-​haul flight.
What I Don’t Love: Their Beef Lasagne’s a really downer. So, don’t try that. :)