Philips Consumer Communications

The steam iron at home became faulty so I brought it to the Philips Consumer Centre for repair. Initially, I was told that we wouldn’t have to pay anything since it was still under warranty and I could collect the iron in a few days time.
I returned only to find that my iron wasn’t attended to, so I had to wait for the technician to fix it. After waiting for about 45 minutes, they asked me to pay for a new water tank before continuing repair and wait for them to call me back to collect the iron. The staff backed off when I showed them the actual documents that stated what I was supposed to pay.
First they didn’t keep track of what I was there for and made me wait, and then they asked me for more money. Philips, you have got to do something about your book-​keeping records.