M1 Shop

No matter how frustrated I get with M1, I think the customer service is still better than the other telcos in Singapore. I bought a new phone in early April and finally got onto the 4G bandwagon (no choice, since all new contracts will be with 4G). Everything was great, super fast speed compared to my previous phone. Then I noticed my 4G connection kept dropping to 3G or disconnected to internet. After a few weeks of that, I finally called the hotline to check if there is an issue on their end. I got my line reset, but the problem persisted.
I happened to see M1 shop in NEX the next day and decided to pop in for a quick check as I could not get new mails downloaded or connected to the internet at all.
The shop is a new style with no rows of counters serving customers. Instead you get roaming service staff who will come to you at the waiting area.
The process:
1. Get a queue number at the kiosk. There will be someone there to assist you on getting the queue number.
2. Head to the sofa area and wait for your number to flash on the board above.
3. When your number is flashed, a service staff will go to the waiting area and called out the number too.
4. Wave, jump, anything (just kidding) and ID yourself to the staff. They can either diagnose the problem right where you are, sitting next to you or maybe at one of the standing counters in the shop.
I guess it is pretty cool that the staff carries a tablet which they can input customer’s information and process stuff right there and then. It certainly cuts down on fixed computers and counters.
It turned out my connectivity problem was due to my SIM card. So I was given a new SIM card and my phone works well again.
Maybe it was not a busy day but I was in and out within 15 minutes.