Wireless Wave

I went in to upgrade my phone. Salesperson was very patient in explaining the differences and pros/​cons of the different models. I never felt any pressure to go with a more expensive phone, and they let me know about an unadvertised carrier promotion that saved me quite a bit on my plan. Great experience overall, thanks.

The first time I did business with this store was three years ago on Robson Street. The amazing girl I dealt with there left. Somehow I walked into the Park Royal North store in West Vancouver and met Parham. I have bought several items from him. He is wonderful to deal with. I have since had some challenges with a a Bluetooth or rwo. He and Cindy and staff have gone out of their way to help and to solve any problems even contacting the manufacturer to activate a warranty which normally the customer would have to do. I cannot say enough about their service and calm way of handling customer concerns with any product.
I am so busy with my work and life and they take all the pressure off with their customer service and going the extra mile!
I highly recommend them.
Annemette

After my last prophetic review of another location of W.W. leaving such a bad feeling for us that we no longer wanted to return to the store, even after we accidentally ran over the phone! In all fairness I have to upgrade a star for this location.
The current employee, (we’ll call him Ali E.) has both improved his customer service skills as well as his cell service knowledge. He and his assistant were so helpful, even going as far as offering advice beyond the call of duty.
Unfortunately I can’t go as far as saying that W.W. is fully redeemed of it’s past transgressions, only that finally we experienced something other than terrible service on this particular visit.