Fabricland

This location has great selection, but man the customer service sucks! There were two girls, the girl at the cashier was texting on her phone when I came in. No greeting. I Had 2 year old with me and wanted to get 4 curtain rods. I asked if there was a buggy thinking she’s maybe clue in and help me carry them. No help, 3 trips back to get the rods. I asked her where I could place them as I needed to return tomorrow to pick then up, and she just waved «over there». Check out process was fine and said to bring the receipt. I then asked «shouldn’t I write my name and number?» She looked at me like I was an idiot.

I have been here off and on over the years. I used to go here back in high school when I took sewing classes and a few years after came here off and on. I remember coming here with my mom on a regular basis especially for my fabulous costumes over the years. Even their discounted material had some inspiring prints. I have seen the selection and the customer service of the store decline over the years to the point where this is no longer my go to place, however, ’cause it is close to home will still come in for the basics here and there. Truthfully as one Unilocaler mentioned, there is really nothing here that is fashion forward enough to inspire cool DIY outfits. I would rather spend $ 5 more per meter at Dressew.

The directions and location that Unilocal have on this site are completely wrong. As an employee I have tried to contact thm to tell them,
We are located at the corner of Bridge Rd. And Taylor way. That is at the far south east end of the south plaza. We are not anywhere near the north side of the south plaza!
Look at the map, folks and locate Bridge Rd. Which crosses the Capilano River .we are just at the west side of the bridge. Access us from the covered parking lot that services our store Fabricland and Winners.
Hope to see you soon. Lots of great décor fabric this year, holiday, and fashion fabrics. Don’t forget our ready made curtains too.

I was so happy to see that the Fabricland at Park Royal had re-​opened. The store has great selection. I was unfortunately dismayed by the customer service I received. They have definitely skimped on staff training or motivating employees or hiring people with experience in sewing or all three.
Their previous employees were older and seemed to know quite a bit about sewing. This was only one visit so perhaps I just encountered a poor crew but there is definitely something missing in the staff training and customer service attitude at this store.
I recently heard a CBC radio program regarding customer service training for Disneyland. Simply teaching them that when a customers asks for some help, it is not their fault but it is their problem. Also, what customers remember is not the products but the people.
I hope that Fabricland, Park Royal will improve their customer service because I would hate to see it go out of business.

The only thing I like about fabricland is their ribbons. From decorative to grosgrain, I always end up finding the ribbon that I was looking for here. Other than that, it’s a little bit of a quilting store, a little bit of a bridal section, a bit of outer wear, and some other random sections. The fabric is slightly overpriced, likely an incentive to get you to buy a membership to get the member discounts.