Vaughan Chrysler Dodge Jeep

Worst service I have ever encountered. Besides maybe U-​haul.
My husband and I went out there at the beginning of April to look into buying a Jeep. After being there for an hour and a half listening to all the deals and shpeels… We finally signed off on the paperwork for the Jeep Patriot we wanted. We put $ 500 Down to hold it on the lot until the financing was cleared.
2 days later we get a call. We need your pay stubs… Well duh! we brought those out there with us during the first visit, but they didnt make copies of anything. No ids, no pay stubs, nothing. … And everytime we talked to someone, we were assured over and over again that we would be fine, that it would be a quick process, and that they were positive we would be cleared right away… Not the case. This began a three week nonsense of faxing papers over, waiting 2 or 3 days for an answer. «Oh, I also forgot, Im going to need this» 2 more days goes by. «oh. and this. Sorry I forgot…»
Then when the financing didnt work out we had co-​signers. We make over 34K a year and our co-​signers make over 60, all of us have good credit. but yet still issues.
Needless to say, we backed out and decided to go get our deposit back. And take it to a dealership where they do things right the first time!
We called before driving out there, considering we live 30 minutes away. Everything was set and we could do get our deposit. We rented a car, drove out there… and were told we would have to come back. Some stupid story about them not doing refunds on debit anymore because of some fraud issue… and the manager wasnt there to sign off on the cheque. Well why didnt the woman say that when we called!
Noone cared that we had been dealing with this for almost a month, and now we have to go back out a second time to get this cheque… At this point Im waiting to get out there for them to say something else stupid like «Oh I forgot how to write cheques.»
Just terrible!!!

This place is a customer service joke. The sales people are not knowledgeable and rude. I went to buy 2 Promaster vans (only a $ 100,000 sale) and no one seem to give a care. They were in a temporary sales trailer while under construction. The sales people were singing tunes while I was trying to make a deal ! Jesus u kidding me ??? When I asked who the sales managers sales man pointed to this fat slob sitting back in his chair like he is in his living room, I just walked out. Remo Ferri owns this Chrysler dealership as well as, BMW (of which I own 2) Ferrari, Masserati dealership, Mini dealership, Fiat dealership, good grief Remo get rid of those Chrysler sales people and manager. They are not up to your high level.
PS–
I went out the next day and purchased 2 Mercedes Sprinter trucks in stead.