Pita Lite

I ordered the chicken shawerma salad. It was alright. The chicken was a little overcooked, and lacked that «shawerma flavour and spices». It was basically a good tasting chicken, not so much shawerma.
The salad itself was cold because the lettuce, tomatoes, etc were cold. A good salad is supposed to have all the vegetables at room temperature.
The one thing that surprised me was that when I asked for tahini, they had to go inside to grab some for me. I thought tahini was the most common ingredient or topping on shawerma plates and sandwiches.
The salad I had was too expensive. $ 9.50 plus tax for a salad? In a fast food place?

The chicken shawarma was great. However, what threw me off was the terrible customer service.
The man who had taken my order was extremely rude. He rushed my order and had no patience (despite the fact that I was the only customer in the store at the time).
It was my first time ordering Shawarma, and instead of helping me out and guiding me and giving me a good first experience, he made me feel stupid for not knowing how to place an order.
Firstly, he asked for what toppings I wanted, and without my consent he threw in whatever he felt like throwing in there. Secondly, after putting the chicken into the pita I realized that one of the toppings in front of me was cheese, so I kindly asked if he could throw some in there for me and his exact words were, «you missed the chance to put any more toppings in there.» (Side note: he had not assembled it yet).
All in all, his attitude was terrible. I wish I had gotten his name because although the food is great, I can see how this chain can get a bad reputation due to the awful customer service.
As a first-​time Pita Lite customer, I have to say I am not satisfied and rather extremely disappointed.

I’ve been here a few times, this was the first place that I have ever tried a falafel. I wouldn’t recommend the falafel unless they are supposed to taste like bland balls of sand. :)
What is good? The Chicken Souvlaki! Yum. Nice, juicy marinated chicken and LOTS of veggies and rice come with the dinner combo but I only wish it was $ 1 – 2 cheaper… seems a little too pricey here for me but it’s nice when I need a little souvlaki fix.

The food is good. But the service is terrible. My mother and I went up to order and we’re asked rudely what we wanted. When we asked for the chicken soulvaki she told us there was only 1 so we’d have to wait. Then she ordered my mother to sit down and walked away to the back for at least 5 minutes. I then decided my mother could have the soulvaki and I would have a shawarma. During this process this lady yelled at her fellow colleague in front of all the customers. She was so Rude the entire time we were there. Once we got to the end they informed us they didn’t have credit there, so my mother ran back to the hotel to grab her debit. They were so unorganized. I felt bad for the man the lady yelled at as he seemed to be trying really hard to do what the others obviously cared little about. When we got back to the hotel they gave my mother a shawarma not the soulvaki. Although the food is good and I’d buy it again, I will never return here. Ever.