Osteria Berto Gourmet Wraps

its worth the wait, and if you don’t want to wait, call in the order and go pick it up.
they are so delicious, especially because you can customize these wraps to your liking.

Too expensive
Long long time had to wait for a wrap…,
It was good can’t argue with that
But as I said it takes 30 min wait to get your food
If you’re willing to pay the price and wait this is the place for you

The food is overrated and overpriced. Can’t comment on the service or wait time since I went close to when it opened and was the 2^nd customer there.

Great wraps with a some quality toppings.
No processed food here.
Very fresh.
Extremely tasty.
Nice cappuccino tops it off nicely.
Gets busy from 12 – 1 so give yourself a little extra time because you could be waiting a little longer then what’s considered average.

It’s a gourmet wrap… and I know that therefore I will wait for these delicious wraps unlike the few comments before… and agree if you don’t want to wait go to McDonalds.
I have been here a few times (sometimes with my kids) and enjoy everything about it.

Gourmet wraps! Awesome! Steak wrap is my favourite. The hot sauce is also very good, it’s home made, be prepared to wait a little at lunch time it gets packed in there. This isn’t your average wrap place, there is an actual chef here cooking for you. Two thumbs up.

Waited 30 mins for one wrap! This is crazy! Other reviews are right! I should’ve been to McDonalds for faster service.

The food may be decent, but from what we saw we didn’t even get to taste it because we were waiting OVER A HALF HOUR for some wraps. 3 wraps, two small salads, and 3 pops were $ 48! After waiting for so long and being promised over and over that the food would be ready (when there were only 7 people ahead of us with small orders) we were told «McDonald’s is faster maybe you should go there»! Great! Way to go antagonizing your customers who are willing to pay $ 48 for food that would cost $ 15 from any gyro or shawarma place. Oh yeah, and it would have been ready in 5min.
These people are «friendly» until you call them out on their ridiculousness. Seriously, McDonald’s would have been better. At least you know what to expect.
If you don’t have a job and no place to go, for hours on end, and are willing to wait for pricey mediocre food this place is great.

It’s good when you take a few days to think about a review before writing it. Had I written this review on the day I grabbed food here, I was still so hangry still about my wait time that I couldn’t accept the fact that this is a VERY popular spot for lunch. The line up of patrons, not the speed of the staff was responsible for the wait times.
So heed my warning, get there early at lunch and don’t come totally famished if you arrive during prime time — you will have to wait about 20 minutes (and that can be torture).
I was on the run the day I visited so I needed to get in and out. While the wait time was low I did find the woman working the cash to not exactly be helpful in her recommendations when I asked what was good? She said «it’s all good, we serve wraps.» Yes I understood that, and yes your menu only had 3 options for wraps (steak chicken and other) but I had hoped for just a slight direction as to what was good for my first time — not helpful.
I learned after asking other patrons what the options were, and I learned that you could get any of the aforementioned wraps in either a 2 tower (8 inch) or a 3 tower (12 inch) option. Tower simply reflects how they present the wraps (standing up) when served. I went with a 3 tower steak to go, no sides.
I’m able to give them a 4 star because despite the wait times and uninterested service the steak wrap was sublime. Filled with a mix of grilled veggies that were done expertly in oils and garlic, not wilted and still will a little pop when you bite into them. I didn’t even care as the steak juices and hot oils escaped the wrap and slid down my hands while I ate — it was so F%$%in good. Finger licking good, if you will!
Bet your ass I’ll be back, early, with an order in mind. Heck I might even have that salad that everyone seemed to be enjoying!
Eatcrest Out!

I normally don’t go for wraps because of the whole wheat intolerance issue. However, this was well worth it. My friend and I shared a 2 tower steak wrap with goat cheese, and a 2 tower baked sea bass wrap. They were both delicious. All of the ingredients were fresh and complemented the main protein in the wrap. The chef even went so far as to explain why they were leaving out a couple of the usual accompaniments with the sea bass, which I really appreciated.
The staff clearly enjoyed being there and working with each other. I highly recommend stopping in for a great wrap that is well worth the price.

The wait is too long for pricey mediocre food. I would have rather gone to the shawarma place beside it, and I hate shawarma.
The place seems to try to hard to be classy and the ordering system seems confusing and disorderly. The service was terrible yet they play it off as it should be the norm by being friendly. When I finally got my steak wrap, the food was lukewarm and it tasted soggy and unappetizing. It was $ 13 bucks (not including drink) and I got a small wrap cut in half standing up like two towers on a plate.
I would never come back here because it took way too long for my food to come out. I waited 1 hour for my food and had to extend my lunch hour to 1.5 hours.

W-​O-​W. I have only eaten here once — but it was magical. I wish more people knew about them but they don’t seem to have a web presence. Let’s see if we can change that!
They don’t have a huge menu here, but that is no matter because what they do make, they make extremely well. I had their steak wrap (comes with asparagus, mushrooms, zucchini and goat cheese… I think?) and it was cooked to perfection. I had to force myself to chew 20 times with each bite just to make it last longer. The steak didn’t have any weird gristle and was a quality cut, the wrap was not an overbearing flavour sucker either. It was absolutely worth the money. I’m thankful that I work close by so that I can come here more often!