The Home Depot

I have always received excellent service from sales staff in this location. I have found them to be very friendly and always willing to go above and beyond the call of duty to help. I have shopped at other locations and though staff are around, I find the Cambie St associates to always acknowledge me and offer help finding something or looking something up for me.

Excellent service. They really helped me out return stuff I didn’t even have a box for.
Keep up the good work

This is a smaller Home Depot. When I say smaller, I mean no free parking, they don’t have all typical things they have at Home Depot. One time I came here looking for a closet door and they told me those are special orders. Yes they did say that. I was like huh! Ok … So I didn’t bother with it. They do in fact have quite a bit of seasonal stuff on sale. Such as Christmas decorations, Halloween decorations and etc. they have everyday supplies as well such as detergent, mops etc. I guess their clientele are the people in the condo looking for convenience.
Don’t expect too much from here. The other closer Home Depot is on terminal.
This is not a contractor Home Depot but more of the everyday Home Depot. Can be compared to the home hardware.

I generally have great experiences when I visit this location. Like all Home Depot locations, their scale is enormous and at times it can be difficult to track down an associate. As soon as you find one though, they are always willing and ready to help. If they don’t know the answer, they will wander the aisles for you until they find someone who does.
You’ll have your parking validated so don’t worry about finding parking on the street nearby.
I always find the front entrance to be cluttered with buckets containing latest deals, this always makes the story look a little disorganized but overall a satisfactory shopping experience.
No qualms with returning items too, big bonus.

Awful customer service. I was redirected to the contractor desk by another home depot employee to inquire about an item that was shown online to be in stock at that store, but no one could find. I walked up to the desk to find 2 associates there wearing «I’m a pro» aprons. There was no other customers around at the moment. I stood there waiting for one of them to make eye contact with me but they didn’t, so I said «hi there». Without even looking at me, the guy barks «I’m busy. What do you want? Do you have a quick question?» I was so taken back that I replied, «no, its okay. I will come back later» and left the store. I definitely did not receive «pro» service today.

I’m very unsatisfied with the decorating department. I ordered some blinds for my living room and bedroom. The first time the installer came one set of blinds was not measured properly (she blamed the factory which didn’t cut it exact), she tried to push it in and dented my wall and scratched the paint off my wall. After many tries she finally gave up, and said will bring this to a local store for a resize. Also mentioned will repaint my wall. The second time (after 1 week) she came back with the «resized» blinds, but still did not fit! She blamed the local shop which probably did not resized it and still call her to pick it up. The 3^rd time (after 2 weeks) she came back with the fitted blinds and installed it. And help me painted my walls (but they are still dented) However I found out the insert (top bar/​cover for the blinds) was dirty, spotted with a few black marks. She blamed the cutting shop that there’s some glue there and they dirtied it. She said will order new ones for me and will come back to install it. Now I have been waiting for more than 1 month for her to come back. Still no news. I called HD few times to file/​complain about it. Everytime they say «wait for the job to complete, will reimburse me then» and «will contact the installer to call me». Home Depot promised me will not charge me until the job is done. (I paid 50% of the grand total at the beginning, and suppose to pay the rest when job is done), however, they have already charged me full price. I called and complain about that too, but all they said was the installer said it is completed therefore they charged. They have wasted me over 3 months, just to get my blinds installed, and still not complete yet! Do not even think about their blinds service!

One of America’s largest home improvement retailer opened chain stores in Canada. The selections are huge, it sells almost everything you use for home improvement.
They always have some staffs on the floor to help out the customers, however, they’re not all knowledgeable and helpful. Especially this location!
My hubby regularly shops at home improvement stores like I shop at supermarkets weekly!
We wanted DIY for automatic sprinkler at back yard and side walk. We went to different home depot to get kit and heads due to some stores are out of stock.
We asked the staff to help and explain about sprinkler head nozzle adjustment but he had no clue. My hubby was a bit disappointed but he has a good friend to ask (Google). We bought and installed it successfully.

Zero stars for lack of consistency within the chain and rude staff. Plus one star because Unilocal forces me to.
I was going to buy a bunch of stuff, totaling around $ 200. I was entering the store with my dog when a girl at the returns counter stopped me and said — in a very insincere tone, «I’m sorry, we don’t allow animals in the store.» Um so basically I’m supposed to take more than an hour out of my day to drop my dog off and come back to Home Depot for the privilege of spending money there? That is not how you run a business or treat your customers. My dog goes with me to the Home Depot stores in the US all the time, and he’s always welcome and receives lots of attention and love from the people who works there, so I assumed it would be the same here (I also couldn’t see any «no pets allowed» near the entrance, which would have saved me the humiliation), it’s not like my dog decides to shit all over the store in Canada as opposed to in the US stores or anything like that.
I was like, «well, what am I supposed to do?» (obviously tying him outside which is a very busy intersection with lots of foot traffic is NOT an option) and she replied «I don’t know» in a very annoyed tone. Home Depot clearly didn’t want my money and I can’t wait to be across the border where the staff is friendly and my dog is welcome. It sucks that I have to spend one of the last days in this beautiful city on finding another place to get the things that I need last minute, but I’m not spending money in a place with rude staff and dumb policies.

Sitting in a coffee shop, therefore, taking the time to clear out some of the drafts that have been sitting in my inbox for 4 months of local reviews in attempt to reduce my list one at a time (I have over 60 drafts).
This used to be a Canadian tire. I arrived her and to my surprise the name changed. My heart was broken. I have an attachment to CND tire. I wanted to pay cash for tools so that I could get some CT money. I had no choice to come here. Got my tools but no CT money. Service was okay. Items are the same as a CT.

Best home depot in the city;. I make sure to head to this location for all my hardware needs.

By far one of the best Home Depots solely for their customer service. Yes, you may have to wait your turn of flag one down, but once you get their attention, it’s all you baby.
They really go out of their way to help you with every single thing.

DH & I were here on Saturday afternoon to kill some time before our 3 pm movie.
The store was kinda empty.
Could be a result of the Home Depot customer data breach.
Every time a staff member saw us they asked ‘do you need any help, can I help you find something ?’.
This happens at least one dozen times in the 30 mins we spent in the store.
It got really annoying.
I felt like I was in Future Shop (where they chase you around the store if they even see that you’re interested in something).
Maybe they were practicing good customer service but I just like to be left alone until I need help or it’s obvious that I’m searching for something.

This review is based solely on the customer service team, not the selection, quality or beauty of their home products.
We recently tried to return a couple of items, one of them we didn’t even have the receipt anymore because we had purchased it a while ago and never used it. The girl we spoke to was super helpful, told us that since we didn’t have the receipt we would only get a store credit and was that ok with us. Well of course it is, most shops would pretty much tell us to get lost anyway!
The item for which we had the receipt was a broken lightbulb that didn’t work with our dimmer and started buzzing, so it was pretty much ready for the trash… She refunded us no problem and there we picked up a different lightbulb.
WIth service like that, it makes you want to give them business because they don’t make a fuss when things go wrong.
So there, Home Depot, good job on training your customer service team because we will be back and continue shopping with you.

I just bought a fridge here, really, I just did, and even though it’s not at my home just yet (as requested by me) I have to give the sales guy, and this store it’s due. This is not the closest one to my house, and this is definitely an urban-​city Home Depot. Located where all the hustle and bustle of Cambie/​Broadway is strategically placed for those who don’t have a car, right along a Skytrain line, yet they still have all the big stuff if you have a house.
If you buy something here, you can get your parking reimbursed, as it’s the same parking lot as that for Save On Foods and Winners. They have everything that other HD’s have… from light bulbs, to tiles, to big appliances, and it’s pretty easy to find some help lurking around the isles. It’s a full on HD just put into a non-​warehouse environment.
The only beef I have. and it’s not their fault. but more like their loss prevention. is the shopping carts which have a mechanism that locks the wheels. Everytime I go. and I need a cart, it’s hard to find. and when I find one. it’s impossible to move cause someone probably tried to take the thing off premises. and the wheels are locked up, and impossible to move. like a cave man rolling a cart with square wheels.
One of the places I’ve used to buy pieces and parts for the current renovation going on. If you really walk around sometimes you find good deals… like my fridge. as it was a display model, and luckily for me. they can keep it there. only for a short time. before they ship it to me. as I need to get the floor done before this new beauty comes. Good service, and convenient…

I’ve been here at least a dozen times and the staff have always been fantastic. They’re knowledgeable and been able to help me with anything, whether it’s just pointing me in the right direction, or measuring out the proper «L» bracket I need.

I never, in a million years, thought I would write a 2 star for a Home Depot. But here we are. Please note — this review is solely based on rentals, and will not reflect the store in it’s entirety.
I’m a Home Depot addict. So much so, that I usually require adult supervision when entering. I have a habit of buying three gallons of paint for no apparent reason or convincing myself I need a laser level… every 3 months. So when the occasion arose that I had to rent a power tool — I was tickled pink.
The rental prices are good. Not the cheapest as advertised but fair for the equipment. It’s always in good shape and the service staff are quick to get you exactly what you need. This was not my first time renting from HD, and all my previous experiences were top notch.
So why was this two star?
Some time in the last year, they changed their rental policy. You see, I am one of those odd humans who subsist without a credit card. I have a Visa/​Debit for online purchases and traveling to the states but there isn’t even a back up credit card in this here wallet. That being said, i’ve never had an issue with it. As more and more people are switching to pre-​paid Visas or the Visa/​Debit cards, most rental places are good about flexing their rental policies to allow us Visa/​Debit toters to put down a deposit.
In the last month, I have rented from A&B Party Rentals, A&B Tools, Long & McQuade & Blim without issue. Most of which, was for equipment that was FAR more expensive then the belt sander I had my eye on. Quick deposit down and I’m on my merry way.
Even my last experience at HD was easy peasy. But I guess that somewhere along the lines they changed their rental system and you can no longer rent via Visa/​Debit.
Why?
Because they cannot issue a refund via Debit.
… though, you can easily do so at the refund/​exchange counter…
What if I take the refund in cash?
… It would be too confusing for the staff.
What if I leave a deposit in cash? To pick up on return?
… Someone who have to be held accountable, and that’s too confusing for the staff.
Big sigh.
I find it a little absurd that in an era where Visa/​Debit is becoming more and more of a norm, they would choose to go BACKWARDS in their system upgrades and deny something that was easily done but a year ago. And with so many other rental places jumping on the band wagon, it seems ridiculous that a big name like HD would not adjust to meet that demand. After a half hour, I left disappointed and empty handed.
Wag of the finger home depot.
No frivolous paint purchases in the near future for you.

Please see my review of Homesense.
I bought a shelf/​table/​ottoman thing here. They didn’t have a press grill for my sandwich making. 3 stars for having me carry a box that was almost as heavy as me and not having a grill to make my sandwich to cure my appetite from the lifting workout when I got home.

Personally my choice would be to do business with a smaller operator but are no smaller operators. This Urban Sized Home Depot has most want a condo dweller needs for basic home repair. Renting Items like Carpet Cleaners and Hand Trucks from this place can be a grand pain in the ass. This Multinational Company and some most circular rental contacts polices I have ever encountered. If you want to rent a drill find out what the replacement cost is before you go out the door. Floor staff are helpful if they know that answer but training levels vary greatly.

Every time I come I find a helpful sales associate that helps me figure something out.
Last time a spry mature gentleman helped me choose the best quiet space heater. I
wish he was my grandpa he was so cute.
Today I needed some special bulbs and a young associate brought me to the spot and helped me choose the right ones.
Helpful and amusing. That’s how I like to shop!
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It’s the only Home Depot I go to; possibly the only Home Depot I know. I’m sure we all know what a Home Depot is, what they sell or what they do. So, this branch is the same. It’s clean, organized, well-​stocked and not a very large Home Depot, I’m assuming. But I seem to find what I need for home DIY here.
Convenient location if you live downtown!