Scotiabank Yaletown

Trying to contact account manager but no luck. spent 3 hours to speak with a live person. Will never go for this bank.

Great service!!! The male teller –dunno his name– who worked today is really helpful!!! Thx again!!!

Great bank! Amongst all of big 6 I had less troubles with so far.

better than the Georgia/​Richards which is closed on Saturdays.
good-​size branch, feels yuppish.

This branch is very clean, bright, and welcoming. It’s also in a great location. Excellent customer service from most staff but some of them need better training in the business world. A couple of things I’ve had to do in person here are simple enough that I could’ve easily done them myself online, but they must be done in person for what I assume is identity verification or whatever other random legal reasons. When I went to do this, I seemed to know more about the services I was signing up for than the advisor (a specialist, not just a teller) did so it was kind of pointless to have to do that at the branch.
Also Scotiabank is (somewhat annoyingly) over-​protective of its clients so there are a lot of security hoops to jump through whenever you are setting something up or making any major changes to your account (bring original SIN card, T4s, birth certificate, photo ID, letters from employers/​school etc.). I would suggest calling to ask what you need to bring before you go because I’ve had to reschedule because of that. That being said, how can I possibly complain about a bank being safe? I’d rather that than the opposite.

Great customer service, knowledgable staff and very high tech

Great manager… good team… neat location… cutting edge environment for a bank… check it out