MAC Cosmetics

I agree with the previous reviews about the service. The staff are always pretending to be busy which I think is funny — they rush out from the back room to the floor and look for costmetics while passing customers who are looking at them for help. They have enough staff; they just seem not wanting to serve. They never approach customers; you need to approach them.
I was glad I caught a friendly make-​up artist, who was patient in helping me to choose a lip gloss by asking some questions — she brought me several colors and she tried to find me the color that was not available, and she gave me facial tissue to wipe off the color and led me to the garbage can for dumping the facial tissue. While she was serving me, her co-​worker, the short white hair female make-​up artist came up besides her and told her there was another customer at the cashier counter. I don’t understand why she told my make-​up artist to serve that customer because she was serving that customer. In spite of her rudeness, my make-​up artist had not rush me due to her co-worker’s request. She confirmed with my MAC profile and answered my questions with welcoming attitude when she processed my transaction. I had asked for her name because I did not want anyone else to serve me when I come back.
I want to give two stars for this place; I give one more star just for my make-​up artist.

Very knowledgeable staff any questions I have their there to help. Although this location is very busy

Great selection and you can get lost for hours in there, but that’s the thing. You could literally be in there for hours because there is never anyone around to help. When you do manage to wave someone down (when they don’t rush past you because they’re already helping others) they are super helpful and knowledgeable. Wish there was more staff during busy times.

Mac is my second home. You can find me here on any given day, as I live a block away and am a part of the Mac Pro program. This means I pay yearly for a membership where I get an «important» looking card which gets me 40% off (mostly) everything Mac has to offer. I have been shopping at this Mac for over 15 years, and have seen many of the same artists working there, and of course a lot of new faces coming in and out. A lot of the artists who work here recognize me and know me by name, and a lot of the artists have no idea who I am and don’t remember anything about me. I love the artists who know my name, as I feel special every time I walk in! I get help usually right away, and it’s no problem for me to pick up products quickly when I’m in a rush.
I frequently visit with my 2 year old daughter (who loves makeup too) and the artists who work there love her too! She has a lot fun when she goes in.
I make sure to always register for upcoming classes to keep up to date on Mac pro classes, teaching me anything from Runway looks to Mature Skin Makeup, to full on Airbrush courses… It’s always great for makeup artists to continue to learn as knowledge is key in this industry, and you have to keep up to stand out!
I have met a lot of nice and humble artists at this Mac pro store, and every time I go in I feel welcome!
One of the best things about Mac is that you can keep your old makeup containers and once you have accumulated 6 containers, you can bring them back to any Mac store to be recycled and you get a FREE lipstick or eyeshadow in place! How cool is that? You’re helping the environment AND getting new makeup! :)
Another great thing: if you buy any of their Viva Glam products, all of the proceeds go to men, women and children affected by HIV/​Aids.
The only crappy thing is: that time that they DIDN’T hire me way back in ’03 or something… lol… no hard feelings.

Being in the industry my self we are always looking forward to making a trip to do «makeup shopping» to test out new products and buy new stuff. I have been in this location many times and never have I been approached. I usually have to chase down a associate who is stocking up materials or organizing lip sticks on the display. When I am being helped the associate will «be right back» and go and grab a product for another client then ring them at the till. Never gotta true «help» or recommendations. I usually end up walking up to the Bay to look at stuff then going back to the Pro store for my discount

I have been into this location a few times, and have always had a good experience.
Sometimes MAC locations can be intimidating, especially for women (or men!) who have little to no experience with makeup.
I like to think of myself as someone who knows her way around a little contour here and there, but often times when I wander into a MAC store it is bare faced, and I still get great service.
I wandered in on a Tuesday around 4:30 with a mission to find a «Vampy» red lip. The two women I spoke to were kind and helpful, and provided me everything I needed to find the perfect shade. All the other customers in the store seemed to be happily helped as well. It had a very good atmosphere.
This is definitely my favourite location for the friendliness of the staff and the convenient size of the store (lots of space for browsing!) ! I will be coming back again!

I had my makeup done here by Carrie over the weekend for 2 wedding I was going to. She did an amazing job!!! The 55 $ price tag is expensive (plus added tax and tip), however with the fabulous job she did I was happy to pay. I will be going back to her when ever I have an event to go to! great great great job.

Love this place! I’ve been going to this location for almost 7 years, most of the staff know me by name now haha. They are all extremely friendly & helpful, and even the newer staff that I haven’t met, leave me alone when they know I’m taking my time browsing. Darcy is my boy! He always takes time to show me new products & even give me his honest opinion on what I should or shouldn’t get. He really does make me feel valued as a customer and I love that! They’re not pushy & I love that. I wasn’t a big fan of the older employee’s at first as I thought they were grumpy and just not as enthusiastic as the other girls, which if you are a makeup lover like me it’s important to connect with the staff and talk about makeup.
All in all, love this store and would choose this over metro town any day.

So far, the employees I’ve encountered there are very nice! Occasionally they try to sell you stuff you’re not really looking for but I appreciate the effort.
What I really enjoy are their ‘parties’ where they launch new products and put them on you! Super fun, they go all out and you come out looking fabulous.

⁶⁄₁₀₀
I went in the other day after my friends dad told me I looked pale. When I suggested the artist pick the shade it was 3 shades lighter than my last compact! I could not believe it! I ended up leaving with the basics plus another bottle of brush cleaner, sure beats having to buy new brushes.

Whoa there, just because I don’t have foundation, blush, shimmer, false eyelashes, mascara, eye shadow, lip stick and lip gloss on… doesn’t mean you have to go ignore me.
I waited around for probably 10 minutes in the middle of the store, before I got the attention of someone who was on cash was proceeded to help me after. In the midst of that there were probably 6 – 7 people working, with only 3 being on cash.
It also seems like people who have more make-​up on, receive more help and *actual* help, it’s just an observation that I have made while going into certain cosmetics stores. Not just «I’ll take all the pink lipsticks from where you can reach them, and you can try them on yourself,» kind-​a help that I received a couple of days ago. Ps. even though they sanitize the lipsticks before you, trying them on your mouth when so so so many other people have is disgusting!
I never really got the allure of Mac, but some ladies really seem to love it. All the power to them. :P

I have a love hate relationship with Mac, specially this location throughout the years. They’re the only pro store in the city and my only go to place when I need specific items not carried at the regular retail locations, however, what always makes me feel like crap after is the type of service and staff. They’re all friendly-​ish but there is a certain arrogance that is held that turns me off in general. They’re not rude to my face but it is the way they professionally carry themselves. There is stuff that they carry that I haven’t seen duplicated elsewhere which is worth the cost and then there are other things, like hardware that are just over-​priced in general. Essentially you’re paying for the name than the actual item on some of the hardware. Another turn off and seems to be the consistent thing every time I’ve visited is that I get shifted from one sales person to another faster than a speed dating session which is frustrating. It’s because of this that I’ve made a point to go on-​line to get some of my pro stuff cheaper.

LOVE the makeup.
HATE some women who work there.
The older ladies are a bit more professional, but the younger «I just graduated from cosmo-​school and hate everyone» crowd displeases me.
Ladies, no amount of makeup can make those scowling expressions charming.

I never been a big fan of Mac, as every time I pass in front the the store, I found the sales girls to have way too much make up going on.
Now my friend was telling me about them and how great the colours were, so after being «forced» to go there, I have to admit I really liked it.
The girl who helped me «Elizabeth» was very nice, helpful, very clean and friendly.
She picked a great colour and apply it to me. I will go back tomorrow to try a new colour and then pick the one I prefer.
Very staff and the choice of colour are pretty good too.
Only idiots never change their mind ;-)

The service at this location is hands down top notch!
Yesterday I was out for a walk and decided to wander to Sephora located in Pacific Center. As soon as I walked in I was completely overwhelmed as I am not a big make up person. I was looking to replenish a few things and not one sales representative asked if they could help. They were too busy chatting amongst themselves. I am a true believer in good customer service and while I am sure that I could have found the items myself I was put off by the lack there of and left.
I was on my way home and saw MAC, I was hesitant on whether or not to continue the makeup hunt but decided to give it a shot. As soon as I walked In I was greeted and asked if there was anything specific I was looking for. I decided to browse for a bit on my own and then decided I needed some help. The representative that helped me was Emma and she was a pure delight to deal with. She took her time to help me find what I was looking for and then some! She was very knowledgeable and friendly. I even asked if she could give me an eyeliner tutorial and she was more than happy to. She did one of my eyes and guided me slowly through each and every step.
Thank you so much for such a wonderful experience! I will be back soon!

I’ve been purchasing MAC Cosmetics for 10+ years… Yes, my first lipgloss at age 13 was from MAC. I’ve even been lucky enough to model for a few of their product launches. Most of the long tenured staff know me by name and I’ve always been treated well; both at the Robson location and the Metro location.
The reason MAC lost a star from me is echoed through other reviews, some of the staff are downright rude and radiate an attitude as if to say «I’m better than you». I don’t like feeling that way when I go somewhere to spend MONEY. So yes, MAC has lost a sale from me a handful of times due to this reason.

Not gonna lie, I get glares in this store and I don’t know why. I rarely go into this store and I’m never in it for more than 15 – 20 minutes.
Unless I’m getting a concealer I already use and know what I need, I’m not wandering in here.

«um miss, can i…»
«oh excuse me, can you…»
«may i have some hel… p?»
this is what i say to get the the attention of everyone who works there. every time.
then i leave, sad and empty handed.

Thank god for my Mac Pro Card which gives me my 40% off MUA discount. Otherwise i would be in trouble!
Pros–
–one block away from where i live
–love the blot powder, eyebrow pencil, studio fix and studio tech, brush cleanser, lipsticks, lip and eye liner i could go on…
Cons–
–some of the staff are not helpful and so are just rude
But the last few times i have shopped there the staff have been quick to ask if i needed help and have been friendly, efficient and handled my exchange of a defective product with such ease i was amazed!
I of course will be back — when your addicted to make up — this place is like crack

Yes, MAC used to be a canadian company. It is now owned by Estee Lauder and has been for several years. Yes, they do have amazing eyeshadows but the rest of their products are really not all that great. Hey MAC! Sephora, Murale and other cosmetic stores are now in town! And they all have better customer service than you. Sure, you pay lip service (haha) to the environment by exchanging 6 empties for a lipstick but the attitude you give your customers when they do so really leaves a bad taste.
I am sick of the attitude I get here. I am taking my business elsewhere because i can get better service and cosmetics that are better than yours elsewhere.
Goodbye MAC.