Kal Tire

Great service thanks for repairing my tire quickly with no charge. You guys have a customer for life.

These guys were slammed today, but took my BMW with no notice when the run flat alarm went off. They took it, fixed it despite working for 2 hours beyond closing time, and because it was small (leaking valve) charged us very little. We HAVE paid full price before when a tire couldn’t be fixed, they are not a charitable organization, but service is always excellent and they do a great job and do give a damn. Will definitely come back to this location.

I’d be careful about this place. On two occasions they tried to overcharge me. I was smart enough to get a second opinion. The first was when they told me they were competitive with Cdn Tire on a set of tires. For their cheapest tires they gave me a quote that was over $ 100 more total than what it cost me at Cdn Tire for moderate quality tires. I then went back with a mechanical problem and they told me it was on both the L and R side of the car that would need to be replaced but when I went to Cdn Tire they told me it was just one side.

Found my tire was flat this afternoon around 2. Took my tire into Kal Tire on Arbutus. They were pleasant and very efficient. They fixed the tire promptly at a very reasonable price.
I’ll be back!

I called in this morning with a flat tire. They accommodated me immediately. Took them a whole of 10 mins to fix it. I made a passing comment that this was my first flat tire and immediately Dwaine said that this was on the house. That’s called customer delight and not satisfaction ! I would certainly recommend them

I had a flat tire this morning, so I went to Kal Tire first time. They were unable to repair the tire today and I left. I am posting this review to point out that I didn’t feel welcome at all and the person trying to help me was not friendly. First and last visit to Kal Tire.

Had a flat tire yesterday nearby and couldn’t get my tire off to put the spare on. Popped in here and they offered some great advice and even loaned me a tool to help. Ended up getting a new tire from them which they were able to put on within 30 mins today after they assessed the punctured one properly. Will be back for sure — very friendly, honest service.

Just bought my second set of Nokian all weather titres .They were great, service was perfect and I got a great deal plus free salmon. Highly recommend

Ed is just a bitter person. I have had nothing but amazing service at Kal Tire. I would recommend them to everyone. Good prices and excellent service.

It wasn’t that long ago that Kal Tire would have gotten a five star review from me but the last three visits have been horrible at best.
I have gone to three separate locations within the last 6 months but I’ll keep the details of each to the specific location.
This location rated 2 stars in my last review but overall the company is going down the drain.

I bought a used car this January and it had a tire that was constantly leaking. After a few months of inflating it every few days I decided to get it fixed. I’d heard that flat repairs run in the area of $ 30 – 40 which seemed like a worthwhile investment so I made an appointment and brought my car in. As it turned out, my tire had not one but two nails in it which was the source of my leak. They patched up the tire for me, the tech was quite happy to have me watch (I’m a bit of a nerd in that I find this sort of thing interesting) and show me the process. Even though I was there just to get one tire fixed, they checked all my other tires, made sure they were inflated, topped off my fluids, and gave me a fairly comprehensive listing of everything that was wrong with my car. The shock came when I got the bill. $ 40 for all that work, with a $ 40 discount. Making it free.
I guess the idea is that you get the free tire patching and the inspection, and then you’ll come back to fix all the things that they’ve pointed out. Seems fair enough. I’ve heard of shops offering free flats on tires they’ve sold, but fixing a random tire on a 10 year old car for free is something else.
Free is good.

I like Kaltire but I would not recommend this tire store as they over charged me ~$ 190 for a tire damaged by a road hazard because they did not know their own policy on this.
I questioned it but they insisted they were right. Then when I realized they were not right I went back and a second staff person there tried to tell me I was wrong. When I pointed out their own customer tire care policy, he said «this is not how he was trained» He did refund my $ 190 but was indifferent when I expressed my hope that they would get trained in their own policies.

I went in to this Kal Tire because I had a nail lodged in my front tire. They patched it up within an hour with great service. Not only that, but I found out the service was covered in my plan. woohoo!

Brought my car in for a tire patch. They were courteous and was up front that there would be a wait and I would have to leave my car for the tire repair, quoting a late afternoon time. In a little over an hour they had my tire fixed and when I went to pay they said not worry about and it was on them. Great service and good work. I would trust this establishment in the future.

Incredible Customer Service!
Just got back from Kal Tire/​Arbutus– they fixed my flat tire, plus did a bonus brake and tire inspection– all for FREE. I bought my tires from KalTire 2 years ago, and had my alignment and balancing done there, too– alway a great experience. I will be back. Polite, prompt, professional service– who knew it still existed?

So far I am very happy with the service. Went in to get a second opinion about some problems with the suspension and the brakes and Dwayne seemed really honest, suggesting what is urgent, what should be done before winter and what he would consoder not so important.

The best customer service i have come across in a very long time. Quick, efficient and excellent to deal with. I wouldn’t go anywhere else! I highly recommend Kal Tire on Arbutus/​12^th.

My fiancé went in for just an oil change and it was a complete fail. They lost her booking but said they could still get it done before she had to work that evening.
5 hours later they hadn’t even touched it. They were totally unapologetic and to boot they had parked her car in a cramped alley that was difficult to get out of AND they left the interior light on. Luckily the battery wasn’t dead so she managed to get to work on time.
We will never go back there for the maintenance of our cars.

Superb. In an industry known for hood winks and scamming, these guys stand out. I went in to get my tire repaired or replaced. I was prepared to be told it needed to be replaced even though it was brand new. Instead, they not only repaired it perfectly but did so quickly and comp’d the service. I was shocked. I will be back whenever I need work on my tires. Dwayne (I think he was the manager at the time) was attentive and called me as soon as the car was ready.

I just had a set of Nitto Motivo ultra high-​performance all-​season tires installed on my Lexus RX350 at Kal Tire — Vancouver on 2790 Arbutus Street. The service and professionalism of this store is outstanding.
After much research for the best tire choice for my car I discovered the model I picked is available exclusively through kal tire. Typically I prefer to have options for suppliers however Kal Tire offered excellent pricing. They seem to carry the best selection of tires in Vancouver .
I planned to take a road trip with my new tires, but when the shipment was held up at the depot, Aaron Holliday, the store manager, went out of his way to find options to accommodate my needs. I have never experienced better customer service.
I now have my new tires installed, and am a very happy customer.
Aaron’s store is now my number one choice for tire requirements. Given my recent experience, I will also use them for car maintenance and fixes.
I highly recommend Kal tire on Arbutus and 12^th and Aaron’s excellent customer service!
S Wetherup

I have always had winter tires but decided this year to have them mounted on their own rims. Unfortunately my car’s wheels are an oddball size and the options are limited and the prices rather high for rims that fit.
Jay at this Kal Tire came through for me in a big way. He sourced a set of display model rims (for a significant discount) at a Kal Tire branch on the Island and even brought them back in his own car for me as a customer service! Aaron, the manager, took over once the rims arrived and handled the mounting and installation. I simply dropped off the car at store opening and I received a call at 10am to pick it up. They want me to return after 100 km to have the lugs re-​torqued for safety.
Friendly, knowledgeable service with extra efforts to give the customer what they need — an A+ branch of Kal Tire.