H&R Block

This was my first time using H&R block and I’ll never use them again. I paid for their services and I was told by their office that they filed my taxes. However, my refund didn’t arrive as expected. At that point I called the CRA and the H&R block office. Turns out the CRA never received my taxes. H&R block claimed they thought they had filed my taxes, apologized, and said they would file them right away. However, after waiting a little while I again called CRA, they didn’t have my taxes, H&R block again hadn’t filed them, despite having told me they did. We went through several rounds of this over almost a year and half! Each time H&R block
apologized, said they would file my taxes, and didn’t follow through. My experience is that they were completely unprofessional and incompetent. I won’t ever use them again.