Enterprise Rent-A-Car

I regularly deal with car rental companies due to frequent business travel and I must say that Enterprise Rent-​A-​Car is my favorite of all. However, this particular location is on a whole different level. The customer service and professionalism is just out of this world. Every time I go there, I feel like they are treated me like I am the most special customer in the world… it’s
hard to explain since I cannot recall many other business that evoke that kind of emotion! This level of service has hold true regardless of the employee had the pleasure of dealing with.
My hat’s off to all the employees, specially Muhammand who’s been very pleasant, caring and friendly. He always come through when I need something. There is also Tai (not sure if I got the name right) who’s always energized and others (that I can’t remember their names) but overall ALL EXCELLENT!

This rental car agency was within walking distance from my hotel. The Enterprise rep was very helpful regarding our proximity to Victoria and after-​hours drop-​off instructions. I would definitely rent from them again. Great customer service!

I am extremely satisfied with every staff member working at this enterprise. My advice is to ask for Mohammed. I’m a frequent renter and that guy is just straight up awesome and extremely pleasant to work with. Super patient, caring, and friendly — and on top of all that — he’s very professional. He will make sure you are satisfied; otherwise, he will go out of his way to make sure you are happy. I actually go out of my way to rent from this location just so that I can work with Mohammed and everyone else. Disregard any subpar reviews regarding this location because, really, these guys are awesome.

These guys are great! The customer service has been exceptional for me.

Incredible experience. The staff went above and beyond our expectations I had booked the wrong pick up location and they took over my reservation and happily paid for our cab from the hotel. We jokingly asked for a convertible and they made it happen. We are on route to Victoria to enjoy the water and move our daughter into University, in this car we are going to be the «cool cats». Thank you Granville staff. We’re Enterprisers for life!

These guys are great. Hands down they have no competition anywhere at any price… And their prices are the best!
They make renting a car so easy I don’t see any reason to own a car if you don’t need one everyday. The rental agents are excellent people geared to work in the best interest of their customers… At least me for sure. I can’t imagine them not treating everyone as well as they treat me. I just call them and they pick me up from home and when I bring their rental back they give me a ride from their office back home again. Keeping a car longer is never a problem and the price per day has never been increased on me when I do that. They never try to sell me added insurance after I let them know I’m never going to buy any. And upgrades are generously provided if they have cars sitting around. I can’t imagine being a happier custom shy of them cleaning my house while I’m away. Do not hesitate to stop in for a car!

Good selection of vehicles. Î found the staff to be genuinely interested in ensuring client satisfaction. I will definitely rent a car again at this location.

We chose this location based on some of the crummy reviews of the location near YVR, and I’m glad for it. Prior to our trip this past weekend we made a reservation on-​line, so all we did was walk in and tobe immediately greeted an assisted with our rental. The agent (Miram) that helped us was very friendly and got us out the door very quickly. We returned the car two days later with no hassle or delays. We will definitely rent from this location again.

Trying to keep expenses down on an impromptu road trip from Vancouver to Vernon I called and got a rate of $ 14.95 per day. Seemed very inexpensive but booked anyways. Took transit to within 5 blocks of this location and found it easily. There were no cars available in the size I had requested so I was offered a free upgrade. All in all the customer service was exceptional. Even the delay (the car needed a wash) was easily overlooked as I witnessed above standard phone service while I waited. The quoted price was the price I paid. Note to islanders. This made it cheaper than taking my car on the ferry and I had the car for 3 days. I don’t purchase the coverage as I am doubly covered through ICBC and MasterCard.

We cancelled our Richmond booking ’cause it was cheaper to book the car here. My good friend Scott and I booked a car to drive down to Seattle for the Faith No More show in Seattle. It costs $ 25 plus the requirement to fill the gas full tank for renting a car for the day = cheaper than a Greyhound. We wanted a smart car so that we could park easier in Seattle, however, they did not have the car we reserved so they upgraded up to a nice sports car. In other words, we drove in style to the show.

I am a frequent renter of Enterprise Rentals-​the only rental company I choose cars from. This location, on a few occasions has me quite disappointed with the service.
I reserved a compact vehicle for one evening recently. Upon my arrival, I was told they only had mini-van’s available, even though made this booking only an hour before I arrived. I was a little upset right away because this would be the second time this happened to me here (read below). Apparently there was a «glitch» in the system and it was allowing people to reserve vehicles at every class for a 90 minute window period. Technology has glitches I can understand that, but when you see a reservation come in, I guess I would call the individual to tell them the situation. To my luck, someone had just returned the class of vehicle. I hate driving big and bulky vehicles…
I returned the car the next day approximately 10 minutes late. In my previous experience with this specific Enterprise location, they have reassured me that they give a grace period of 15 – 30 minutes of a late return, which seems accommodating. I tried calling 2 times that morning to notify this location that I was stuck in traffic and that I would be 10 minutes late returning the rental. Both times nobody answered the phone. When I did return the vehicle, I was greeted by an individual outside who did an inspection of the vehicle and said that I did not have to go inside to confirm the return. So I left…
I received an email from an agent from this location with the receipt of my rental which I do appreciate. Upon my review, I was charged for an extra hour with additional tax to the total amount. I tried to communicate my appropriate return time, and that I was going to be late and thought it would be ok. After responding to the agent’s email expressing my concerns, I received a voicemail from the manager asking to speak with me. It was late when he was calling and I wasn’t able to answer my phone. He said he would call the next day, and well, I’m still waiting…
The first issue I have had with this location was that I was given the inappropriate class of vehicle. I had ordered a compact class vehicle and received an economy… and they were still going to charge me difference. The gentleman explained to me that was all they had at the time although I wanted something a little bigger as I am a taller person and small vehicles are not always the most comfortable and I was travelling to Victoria. What I thought was a good attempt for customer satisfaction was a big fail; they called a location in Victoria to exchange the vehicles. I was supposed to receive a phone call from an Enterprise in Victoria to trade the vehicle and never did. I was also charged the compact class… and not the lesser amount.
The customer service is slim to none. The selection of vehicles has not been good, I have had my vehicle class had to be changed a few times (other than what is mentioned above), there is no remorse from these people and I don’t feel they represent the Enterprise family well. This is the first location I have ever had an issue with, so I am quite surprised with the treatment I have received.
There is another location downtown on Bute Street. I did ap rice comparison and some vehicles and they are about $ 20.00 cheaper by the hour. (i.e. I booked a Compact Class car for a rate of $ 24.00/day from the Granville Location; at the Bute Location, I got the same class for only $ 20.73/day.)
I have tried to give this location the benefit of the doubt however I have taken my business elsewhere and received appropriate service.
My recommendation… sometimes it’s better to go a little out of your way to gain a better experience.

I rented a car from Enterprise on 1^st Ave when my car was being serviced at the end of July. I was very impressed with the service of picking me up at the car dealership. I was especially impressed with Nathan after I returned the car a week later. I had left my garage opener on the sun visor. He contacted the new customer driving the car, had the opener picked up from wherever the car was and had it delivered to my home… within an hour or so of me dropping off the car. I was very impressed with Nathan’s service needless to say!

We were so impressed with Enterprise Car Rental. We ordered small/​medium sized vehicle and when we arrived it was definitely not going to be big enough to fit all our camping things for Squamish Music festival. The lovely lady managed to upgrade our car free of charge to a sedan style vehicle! We brought the car back and realized that we hadn’t filled it to a quarter tank like we were supposed to. Again the lovely lady who helped us the first time, obviously noticed how much we were struggling from the festival, let us leave the car there and told us not to worry and have a great day. Fantastic service! Will definitely be using them again!

The positive review posted here reflect our experience with Enterprise. Above and beyond the call of duty customer service, decent prices and no drama pickup drop offs. We have used them in dozens of locations as they consistently do it right the first time every time.

This is my new go-​to car rental. This place is like a well-​oiled machine. One quick call and I had my reservation, then lightning-​quick pick up and flawless drop-​off. Price quotes were right on the money with no surprises. If you have ICBC Insurance, buy the ICBC GoldStar Package to have your insurance covered.
Cars are picked up and must be returned with exactly half a tank of gas. While «filling up» the gas tank, I left the keys in the ignition and watched the dashboard gas level meter until it reached the halfway point. I then added a bit extra just to be safe in order to avoid any extra charges.
I highly recommend these guys. Totally professional. You will not be disappointed.

We have rented from here a few times (having made a reservation online). The staff have been pleasant and efficient – in and out in about 20 – 30 minutes.
We have not had any trouble yet, so I can’t speak to that.

great experience!
I can’t remember his name, but I remember he was from Macao (we talked about it), he checked us in and got us on our merry way. He gave us the choice between two cars (which I loved) and we opted for a VW (which I loved). He also told us and showed us the after hours drop box, which saved us parking fees at our apartment.
I’ll be back for sure!

We had a positive rental experience with Enterprise rep Nathan here yesterday for our drive up to Whistler yesterday. Just wanted to say thank you and we highly recommend this car rental location to all.

I flew in from the States with my family & the YVR (offsite) branch of Enterprise we usually use had no Mini Vans so I booked at the downtown location.
My flight was delayed and I arrived to collect my rental car an hour or so late.
It was almost 6pm and the rental representative told me that I was too late and they had no more vehicles.
I told them that my family were at the airport with a ton of luggage & that we needed to get back to Hope and their response was, «well you shouldn’t have been late»
When I told them of my displeasure at the lack of a rental vehicle & of their poor attitude, they told me that if I was late for a restaurant reservation and the restaurant was busy, then I’d lose my table and this was the same scenario.
I asked to speak to the manager and he told me the same thing. Too bad so sad. It wasn’t their fault I was late so suck it up. I tried to explain that sometimes, there are delays when using air travel and I got there as soon as I could, besides I was only an hour or so late, but they just repeated to me that they couldn’t care less ‘why’ i was late, just that i was late.
After much protest, they eventually offered to call around other branches to see if anything was available, they told me to wait outside (!!!) in the cold.
Well, looking into the office from the window I could see them all laughing & joking around and NOBODY appeared on the phone calling to see if they could locate a vehicle for me. At this point it was gone 6pm and most likely other branches were already closed.
Realising that I was being fooled around I went back to YVR and rented a vehicle from Thrifty instead.
What awful, awful service & attitude. Even from the manager. There are no excuses for this & the business owner should take note that they’re probably losing customers because the place is being run by poorly trained staff with bad attitudes and zero customer service skills.
Despite the excellent customer service I normally receive at the YVR (offsite) branch, this experience put me off Enterprise for good.

these guys totally try hard. look i think they know sometimes, it’s hard. like today for instance, one guy had a claim, then another woman had no credit card, next thing you knew there was a line up of about 8 people. and only 2 working.
but they did not lose their cool. they dealt with each customer like pros, they acknowledged us waiting patrons whenever they could and assured us we would be up soon.
kudos to them. that kinda public service is not easy.