Charm Nail Spa

Came here with 2 friends the other day.
My nail technician was Amy and she did a fabulous job on my ‘gel full set’. I had gel polish on top which was an extra $ 12. The total came to $ 55 plus tax. The process took about 1 hour. In the end I was pretty satisfied. Amy kept on checking in to make sure I liked the nails because it was my first time getting a full set.
My other friend received a regular manicure. Came out to $ 20, and it looked lovely. Took about 20 minutes!
My other other friend received a shellac manicure and loved it! Not sure how much that costs.
Not the cheapest, but I would go back.
Loved the comfortable atmosphere. All the girls were lovely to us.

So glad I found this place!
They’re really good at doing my nails — I get shellacs done. They rarely chip, and if at all, its so small and doesn’t ever peel or crack off like other shellacs I’ve gotten done. They have always lasted 3+ weeks and the only reason I need to get them redone is because my nails grow so fast. Otherwise, they would definitely stay intact.
Charm is also priced really well. It’s a bit out of the way for me, but I still make the trek to get my nails done here. The girls are all professional and I like that they can sense that I don’t like to chat and keep the conversation to a minimum.

Rose is very rude. I’m not going back to do my nails for shellac. I have gone for a year now and the work has gotten worse and worse every time. They get up a million times to get the phone. If you you don’t someone that’s FINE you can at least say hello. Plus the last time my nails chipped badly in 3 to 4 days right after and I always tip well so I will go for a pedi I recommend it for that but not for shellac I entend to find a new place. I am just a normal customer. I have 2 other girlfriends that go there as well and as soon as I find a new place in the area I will switch them as well.

This nail spa is a gem in the Fraser area. Im so glad my sister introduced me and all the girls working there are friendly and professional. This is my go to nail salon for the awesome service and great price!

My feelings toward this salon are very mixed. A couple of times my polish was painted on really streaky, sometimes there are bubbles. Not sure if this is because of the polish or application itself.
I am not going to have pedicures here anymore due to multiple infections. I have had pedicures where they poke around way too much (which leads to infections) and they also painfully remove polish on the skin with their nails. A couple of times they also put on HOT towels on my legs, I wish they let it cool a little! I have left the salon with very painful toes many times. After reading reviews I am convinced that they also don’t clean the sinks properly.
I love this salon, the location, and the workers (reason why I am very sorry for this review but it is honest and why it’s 2 stars and not 1). I am disappointed because of how many times I have had problems. I am currently on medication (antibiotics & antibiotic ointment) because of my infection. I will not return :(

I’ve been here 3 times. This time will be my last. They were talking behind my back in Vietnamese and saying that I was the biggest one there… little did they know that I’m 4 months pregnant!!! Also, the girl rushed my pedicure to attend to someone booked right after me leaving bubbles in the polish and some on my cuticles. I’ve been to better places that are more professional and do a great job. I suggest you do your research before going here.

They used to do a very good job on pedicures here. But no more:(
The tech did a terrible painting job; got polish all over my cuticle. Didn’t scrub my feet or let me soak in the water for longer then 2 minutes.
The shellac manicure I got started coming off the very next day. I went back and had them repair 2 of my nails which they did, without question. Then they told me it was probably something I was doing that made the polish come off. I actually believed this! But since going to another salon, my shellac has been flawless for 2 weeks.
Don’t waste your money at this place. The girls are really nice and I’m sorry for leaving such a terrible review but, it’s honest.
They don’t care about the quality of work they’re doing anymore.
Garbage manicure, garbage pedicure.

Never Again.
This is basically the two words that sums up this place. My girlfriend and I recently went in for pedicures which lasted about 30 minutes at best. The quality of the pedicure was extremely poor with no attention to details. My biggest problem I had with this place was sanitation. They use built in sink/​tubs which is cleaned with some sort of cheap cleaning agent (lysol /​windex) I had the unfortunate pleasure of watching them spray it down and barely rinsing it before they had the next customer soak their feet in. Instead of feeling pampered and having my feet baby bum smooth as most of my pedicure experiences have been, my feet feels drier than ever and rougher than before since they barely removed any callus on my feet. Not to mention how painful my toes feel with all the forceful prodding they have done during the cuticle cleaning. As nice and clean as the spa looks on the outside don’t be fooled by its looks. My girlfriend and I definitely will not be going back.

I read the bad reviews but still decided to give them a shot. Don’t be misleaded by the cute décor, the service at this place is horrible. I understood their vietnamese the whole time. Also don’t often give negative reviews but this called for it. Please don’t waste your time here.

My girlfriend and I were really looking forward to a pedicure date at this place. We heard good things about it and the reviews seemed promising. I get pedicures often and have gone to a variety of places, from Dona Lucia to Varnish and Posy Nails… But this is by far the worst place I’ve ever been to!!!
Firstly, my girlfriend and I arrived at our reserved time. They clearly are about quantity and not quality as they started our appointment 20 mins late and finished within 20 minutes .
Also, though the vanity and décor seemed very sanitary and the place seemed well kept… Don’t be fooled!!! We saw the nail technicians use Lysol or Windex to spray down the tub. There was Lysol reside all over the tub as it didn’t drain yet, when my technician filled the tub right back up and asked me to put my feet into the water. Completely unsanitary. The water was also cold. The nail utensils also seemed unsanitary. As they kept the nail files and other utensils on the dirty floor.
Secondly, the cuticle cleaning was horrid. My technician was SO rough on my toes, poking and prodding in places she shouldn’t have. Next came the callus shaving. One of the main reasons I have a pedicure done is for the callus care. I love the feeling of having smooth heels. Well she barely touched my heels (as you can tell from the picture). I noticed after that a piece of dead skin was hanging off my heels as well. Unacceptable.
Lastly, if you look at the quality of nail painting, you can see that it was poorly done and rushed. The entire session lasted no more than 20 minutes and was worse than I could have done at home myself.
I am completely dissatisfied and disappointed by Charm Nail Spa. My girlfriend who came with me shared the same sentiments.
I would advise against anyone getting their nails done here.
I would rather pay $ 60 or more at pricier nail salons to have a high quality pedicure.
Save yourself time, money, incessant poking and prodding, poor paint job and dead skins hanging off your heels and DO NOT GO HERE!
Just have a look at the attached pictures. I literally have dead pieces of skin hanging off my heels and my nail polish is poorly and carelessly painted.

After a long work month, I was really looking forward to trying this place out. I passed by once when I was next door at the Artisian Tea Bar. With the high reviews, I expected to have a nice pampering spa day. It was all fine. My toes were done nicely and the foot massage was great. While I had my pedicure done, another technician started my nails. She was pretty silent until she was almost done with the shellac gel, decided to cut some off, and yanked at the gel to pull it off. After this happened, my nail started bleeding and she immediately started talking. Her first words weren’t even sorry lol she made up a quick excuse about why it was bleeding and then talked about my toes and asked if I was going home afterwards. Great time to start chatting. When I left I asked to speak with the owner and had no luck. She just kept saying «it’s fine. It’s fine. The blood will wash off.» Are you serious? $ 60+ and she didn’t even clean off the blood. I just got home to write this review and I’m still choked.

I love this place! Been going here for the last few years everytime I’m back in town. I have never been rushed out of here and I feel like they take their time… making sure everything is even and within the lines. I also love their pedicures! It’s like a spa pedi for under $ 30!
The pros here is that they do the pedi and mani together so it saves time. I was in and out of there in 45 minutes! A con about that is if you have back issues… you do need to turn slightly to the left or right to do your nails for about 45 minutes.
Another tip is to make an appointment early! I mean weeks in advance if you have a specific time you want. Will keep on coming back!

I’ve been gettin my toes and digits taken care of for over a year now here. It’s great casual relax environment is welcoming! The ladies are very sweet and good at what they do! I say if your looking for fast efficient service give this little charm a try.

I have now been going to Charm regularly now for a year for my awesome gel nails.
Every single one of her staff that works there always do an amazing job on my nails. The atmosphere is warm and inviting — and most of all. CLEAN.
They never break or chip and last 3 weeks, which should be normal!

Came here with a group of friends. We all were very happy with the work done. The ladies are very nice and and even had some conversation with us. This was my first time and I’m sure to come back again!

The photo speaks for itself. My shellac started chipping the second day and in less than a week. It looks like this. My nails usually don’t chip even after 3 weeks so this was extremely disappointing.

Unfortunately I have to update my review of Charm Nail Spa. I’m very disappointed since this salon has a lot of things going for it, and you can tell they care about their business.
I have had two acrylic fills with shellac polish done at charm now, along with a handful of other services. Both fills were done by the same lady, and the first time the end result turned out bumpy and I thought maybe something was wrong with the polish, and I came back and the nice ladies did a shellac polish change free of charge and fixed the paint job. Upon fixing it, it looked fantastic. I was super satisfied.
However, I went back yesterday for an acrylic fill and my mom came with me for a mani pedi. The same girl did my acrylic fill as the first time. When she was done I went to the restroom and inspected my nails and literally said out loud «Oh for fucks sake!». My middle finger has a very visible dent in it because she didn’t bring the new acrylic she laid down all the way down the fingertip. She stopped halfway with laying down the new acrylic. Which is fine, except for the fact that she did not buff it out smoothly. Now there is a dent in my middle finger that I stare at whenever I see it. It bugs the shit out of me.
As well, my mom got french shellac on her hands, and we BOTH very specifically said that it needs to be THIN since we like the french naturally. However, the nail tech refused to listen to my mom and did what SHE thought would look best, and as a result my mom isn’t satisfied with her nails either.
It really saddens me since I had high hopes for this salon and thought my first hiccup was just an out of the ordinary mistake for them. Upon more experience I know now that the skill level is just not up to scratch.
I will not be returning here. If you’re going to spend the money and have a brain in your head to know what your service should look like in the end, then don’t waste your time here.

I’ve been going here since they first opened. Rose and all the women who work here are awesome. The pedicure is really thorough and they do an awesome job of dealing with gnarly calluses. When my butch friend was getting married we all came here for pedicures and they made her feel welcome too. The salon’s décor is really nice too.
A great experience and good value too.

I use to go to Glam nails in Richmond but my girlfriend had told me to try this place out because I was being over charged at glam for a job that wasn’t even done properly.
I’ve been coming here to see one girl, she does a great job every time and as well people that I recommended to come here also agrees. I think their price is fare and the interior is very cute. I have to warn you tho they are busy so have to book your appointment fast !

Loved it! Great service and extremely thorough. I got french tip gel nails here this past weekend and I can say it is one of the best experiences I’ve had so far. She reinforced the tips with acrylic and did the rest in gel. It still feels natural however it also feels much sturdier.
The inside of the spa is very chic and modern and feels very clean. I loved the décor and the color scheme. For the price (63 for french gel nails after tax), I thought they did a wonderful job and I would definitely come back!