Blenz Coffee

Cute spot convenient to library. Staff was very friendly. Tasty americano and nanaimo. No complaints.

NEVER AGAIN
$ 6 cup of disappointment and frustration.
The barista wasn’t familiar with the menu, didn’t blend the drink I ordered blended, blamed it on me when it didn’t come out right «you should have ordered _​_​_​_​_​_​_​instead» and then was reluctant to fix it «Can I just give you extra ice on the side instead?»
Skip this, I’d rather walk across the street to Starbs or go to my fave Blenz (broadway and Cambie) any day.

I would have given this place a three or so if not for my experience some time back.
The incident happened when I ordered a latte and as I was putting a lid on it at the counter, one of the Blenz employees ran into me, spilling the entire drink and its just-​made hot contents all over my exposed skin and dress (it was summer). As I stood there in shock, wondering out loud if there is a bathroom or something, one of the other employees proceeded to tell me they only had an employee bathroom. The guy who ran into me was very apologetic and promptly took me there to clean up. My skin was red from the hot drink.
Obviously, this was quite an event and the entire coffee shop noticed what happened. However, no manager was in sight. After I cleaned up as much as I could, I was told I would be reimbursed for my drink (woo-​hoo). So I asked to speak with the manager and only then did she come out.
My dress was covered in coffee, my skin was red and I still had work to go back to. I asked what she could do about all this and she said the most they could do is reimburse me for dry cleaning. That’s nice, but I was still at work and couldn’t come back to the office and continue with my day in this state. I bought a cream for the burn (it was reimbursed after I insisted on it) and drove back home to Burnaby to change. I was lucky I didn’t have meetings with my customers that day.
I was disappointed I wasn’t offered an option of being reimbursed for a change of shirt or my lost time at work because of the incident. However, the biggest disappointment was the indifference I felt from the manager. She didn’t ask if I was OK or if I needed help. Just coldly listed the rules. The incident was not properly handled.

It is located near the entrance of the public library. The location is perfect. But their latte art is not impressive.

One time the barista didn’t start my drink until 2 or 3 other people received theirs, then I scoffed (I’m impatient okay!), another time she made the wrong drink, and another time it would horribly cold. I think she learned her lesson now… Other than that the men here know how to make a matcha latte (and yes, you can put hearts on my drink anytime…). The baristas here also consistently make a good tea latte. I know, it’s not that hard, but some other places don’t know the correct water/​milk ratio… also I think they know my drink now, which is embarrassing.
This Blenz is full of international studies and their tutors, people plugged into their laptops, people taking their lunch breaks, et cetera.
Some sketchies come and ask for water, I believe they said it was a quater… but sometimes they give it out for free.
All the people working are friendly.

Located just in the main entry to the Public Library. Staff was pleasant and helpful when I asked about their chai. Neat snacks and food, too. Sausage and chicken rolls (?) were different, but ok. Decent seating options around the back, too.