Toronto Coach Terminal

Terrible customer service. Would not recommend at all. It’s nice to take the coach bus for a short trip but the unfriendly workers here really ruined my mood.
The busses are dirty and smelly and look like they haven’t been cleaned in forever.

Used them twice. WILL NOT USE THEM AGAIN AND DO NOT RECOMMEND THEIR SERVICE.
False advertising on both trips:
We were 40 min late with the first trip. Passengers were transferred from the double decker to the regular, dirty, loud, uncomfortable, crowded bus. My knees were in my chest.
No wifi
Called customer care, she said she is sorry. :/​no compensation.
They do advertise double deck buses and wifi but no guarantee. It took 7 days to respond back to 18 of my phone calls.
They promise what they can’t deliver.

What a horrible bus terminal. Chaotic, extremely small, and run down. It looks more like a homeless shelter than a bus terminal. It’s extremely overcrowded. The city don’t want anything to do with this terminal, so it went into great dis-​repair. The lines go onto the streets for the buses, and it gets dangerous. There’s spotty wifi, no customer service, and the tv’s that show the information are either scratched or not working. Do your research and get your information from online before you arrive here, or you will run into big headaches and problems.

My review is going to be about the Toronto coach/​greyhound station itself. They’ve added new seats for express lounge, it shouldn’t be called a lounge because the place looks run down and minimally maintained. While the express lines are good and efficient, I take issue with the whole old system for purchasing tickets and checking in. There is very minimal or no customer service. The bus platforms are not accurately reflected in the two small screens placed up and far from eye sight. You most likely will need a magnifier. When I checked the screens stood there for around 20 minutes they didn’t show the platform for my trip.
It’s ridiculous considering the prices they charge and the service being public. The washrooms are downstairs and in the two times I’ve used this method of transport (round trips), I found the escalator taking you to the washrooms as well as atrium on bay, shut down in peak daylight hours. I felt for the elderly, disabled, mothers with children and baggage who had to wait for the small elevator or carry everything down and up the stairs.
The women’s washrooms reeked every time and there were only 5 stalls one of which was closed for maintenance. Crappy for Toronto! If this was a less developed town in a less developed country I’d say okay they probably have a small budget.
I gave one star for the superb and convenient location. As a Toronto resident, I wouldn’t mind if the location was further but connected to ttc and was upgraded.

I have had to take bus rides to cities nearby and have been a regular here. This terminal is by no means clean. The food options are quite limited and you should arrive early if you want to secure a good spot on the bus.

Au Canada, vous allez très vite vous rendre compte que le moyen le plus pratique et le moins cher pour voyager est le bus. Le train n’est pas aussi développé qu’en Europe, c’est un peu dommage car les temps de trajet sont rallongés mais bon on finit par s’en accommoder.
Puisqu’il s’agit d’un moyen de transport très fréquenté, les gares routiers nous rien à voir avec ce qu’on connaît au France, où celle-​ci sont synonyme d’abandon et de campagne.
A Toronto, la gare routière se situe en pleine ville à 10 – 15 minutes à pieds du lac. L’espace d’accueil est asse petit mais fonctionnel. Il y a un espace pour les différentes compagnies, beaucoup de banquettes, un espace touristiques pour vous guider et un énorme espace de consigne (environ 5à 10 $ la journée, ce qui est raisonnable).
La gare est entourée de nombreux commerce, du coup vous pouvez aller flâner ou manger en attendant votre bus.
J’ai utilisé cette gare pour 6 voyages. Il n’y a pas eu de retards. On vous parle aussi bien en français qu’en anglais.
Les prix des bus sont vraiment attractifs pour les voyages de nuit.

First and foremost look for the TV posted above and look at either arrivals and departures for differentials. I saw quite a few people dazed and confused you need to READ there’s no one there to walk your hand and guide you to where your supposed to go. Customer service was like none existent here. I gave then a stellar review cause people are used to everything being directed to them we have lost our way on looking and reading for directions the washroom is located downstairs as you see the signs posted. I saw lots of people panicking for the washrooms when signs clearly marked. Everything is clearly marked and its very rush hour here so you need to come early and be ready for the trip

I don’t know why this spot is so tiny and dirty. But at least it saved my day serving coffee and cakes inside the hall!

What a mess, my 7pm bus left at 7:30. They told us to wait in the wrong line for about an hour. No one seemed to know what was going on.

Very clean station. Free WiFi. Helpful staff. Buses usually arrive and leave on time. Lots of places to grab a bite in the surroundings.

First time I’ve been here and in a long while and eekkk, it’s the worst. This voyage to pickup a dear friend was a good reminder as to why I take the train whenever possible. It’s greener the way and it’s a significantly nicer experience.
I can’t say I’m a remarkably fancy person, but this place… Ugh. It’s not organized well or sanitary at all. It also feels like an underbelly of only sketchy things.
It does deserve one star though, as you get to NYC for under $ 100 roundtrip if purchased in advance. Gotta respect a deal.

This place is the fanciest but it is super convenient with only a three minute walk from the Eaton Centre. Good availability with accessibility to Megabus/​Coach Canada, Northland Ontario, Greyhound and some other small guys.
This place is definitely due a renovation. It is indeed old but maintained. If they renovate the would attract more buses to go through.
Overall, this terminal has been reliable and convenient.

The terminal needs to be renovated, it is really old. Also the wash rooms are really filthy. The employee’s are really rude, I heard one yelling at a passenger ”ARE YOU DEAF?” Also it is very un-​organized and confusing.

I am always taking the bus to the US or Montréal. If going to the US line-​up early. I like window seats so I am not willing to settle for an aisle seat and be miserable for 10 plus hours. That said, I had a pretty big guy beside me on the way home from NYC on my last trip, and I felt stuck! I could not budge! Do note that if you get there too early, they may attempt to fill an earlier bus and you will feel pressured to get on a bus with limited seating. Don’t fall for it! Wait for your bus and get the best seat you can possibly get. Finally, buy food in advance. There are usually stops, but they may not carry what you want, and in some cases they only have vending machines available, and if you do not have change, you are screwed.
*Bring blankets and/​or scarves. It gets cold!
*Download movies or shows on your laptop – the internet is not always working. Actually, it hardly ever is.

As others have said, this place is VERY meh.
Back in September, I was waiting for my second bus to take me up to Sudbury at 1am. At 1:30, the bus still hadn’t shown up but someone who was just getting off her shift came out and said that it will be by soon. Nearly two hours later, the bus finally arrives.
Meanwhile, there’s 50 of us stranded outside wondering WTF is going on. There’s NO wifi, so getting online to see if there’s an accident on highway 69, or in the city wasn’t going to happen. There were a few people still inside the bus terminal, but they were the cleaning crew.
Would it have killed them to let us inside to wait? Bring us sandwiches or something else to eat? Even turn on their pay as you use it wifi? Give us feedback? Anything would have been nice, instead we were left in the dark.
I never thought I’d be stranded in downtown Toronto in the middle of the night, completely ridiculous.
The bus finally arrived at just after 3am, nearly two hours past it’s scheduled arrival time. The excuse the driver gave us is he broke down. That’s fine, but what’s to stop Greyhound from sending another bus?
Which brings me to my next point. If you’re going up to Sudbury via Greyhound, you WILL get an old bus, probably from the Pac-​Man era, meanwhile, if you go from London to Toronto, or vice versa, it’s almost always a nice modern bus.
My suggestion, if you’re starting off in Toronto and going to Sudbury, jump on the Ontario Northland bus. It might cost a little more since they don’t offer a web discount if you pay via credit card, but it’s worth it in the end. Better buses, more leg room, outlets and wifi.
The one saving grace that keeps this place from getting a single star is the staff that work there, more often than not, they’ve been helpful.
Edit: It’s been two years, and the down escalator is STILL broken. Why do they even bother?

You have not experienced Toronto Coach Terminal until you’ve come on a Sunday evening when all the students get on their Greyhounds and/​or Coach Canadas back to their respective universities. When that happens, it shows how disorganized the terminal is.
You have to walk on the bus roadway itself to get to your platform. That alone is dangerous with buses coming in and out, not to mention during peak times when a large pile of passengers would have to move out of the way for buses to go through. While the waiting area is comfy, you’d have to lineup for your bus regardless or not guaranteed entrance.
Not to mention the terminal is dirty and smells half the time…

You only realize how crappy the Toronto Coach Terminal is when you take a Toronto-​Montréal bus and arrive at the Montréal Coach Terminal. Apart from clean bathrooms, indoor queuing for every destination (yes there actually is a way to not freeze to death while waiting for your bus and that is called indoor queuing and people are using it in airports, train stations and Montréal coach terminal), an efficient PA system, they have free Wi-​Fi over there.
Toronto Coach Terminal has an old Bell internet terminal that charges you like $ 5 for 5 minutes. It’s so bad it made me laugh.
And as somebody wrote in their review, Toronto Coach Terminal smells of piss from two miles away.

Ah, the Toronto Coach Terminal.
This place is a beautiful mess of people, buses and homeless men trying to scrounge a cigarette or dollar of you.
The waiting area is comfy, with a few outlets here and there. Dibs if you find them though, they are quite hidden.
Unless you’re going to a small town like barrie or something. be prepared to wait in line at least an hour and a half before the bus is scheduled to leave.
Buses get jam packed pretty soon, but wary not, for if a bus gets packed and there’s enough people, they usually charter another one at the same time.
The busiest routes:
1. NEW YORK.
2. London.
3. Guelph
4. Waterloo
Enjoy your ride :)
Don’t get anything from the Kramden’s place though. Its dismal. Rather, walk downstairs through the walkthrough into the Atrium. There’s a fresh market with mad cheap deals, a great asian bun place, a food court and a McD’s :)
Have an awesome trip :) (hopefully no one will chop your head off!)

Toronto Coach Terminal is in a really convenient location in Toronto Downtown. Walking distance to Dundas and St Patrick Station. close to Eaton Centre and close to numerous restaurants and so close to Starbucks too!
The lines can get a little confusing and especially if you are taking a bus down to NYC. make sure you queue up as soon as you get there… I arrived 1 hour before my scheduled ride and there were over 20 people in front of me!
I am surprise to find the terminal itself is quite organize and clean (I never got a chance to use the washrooms)… not as sketchy compares to some of the ones I been to!

This terminal is made up of 2 stations, 1 for arrivals and 1 for departures.
The place seems to be busy every time I am here to take a bus in our out of the station. There are a lot of seats in here but not many stores in the station. That’s ok though since it’s surrounded by a lot of stores and even has a street meat vendor out front.
If you’re here for a day trip there are a lot of lockers for you to store your bags etc. I notice the price of the lockers seem to be sky rocketing though.
The lines are pretty nice were people actually obey them, I recently came back from Italy and can appreciate our lineups now that have a roped in area for people to line up and stand.
There are washrooms on the premise as well as pay phones and taxi’s. If you want to catch a subway you need to exit the building at Bay St and cross the street into the building with the Red Lobster sign. Everything is pretty close and the people working the tellers will help you out if you ask them.

For what it is, it is a-​ok. It’s a transit hub, a welcome-​to-​Toronto space or an I’m-so-ready-for-adventure-get-me-out-of-here-now waiting spot. It’s grey, it shows its age. There’s no attempt to spruce it up like an airport and while the exterior of the main terminal building is Art Deco, it is incredibly easy to miss despite its size. It definitely doesn’t give a first-​time visitor a great impression of the city.
The main transit stop in Toronto for Greyhound and Megabus, there’s always a tonne of comings and goings in that corner of Bay and Dundas St W. The departure area to queue up for a scheduled departure can get a bit nutty during peak times as lines can wrap around the building, with traffic controllers having to direct people to move out of the way for incoming buses. There’s a sitting area inside the building, but if you’re going to somewhere popular like New York, you might want to stand in line outside as soon as you can to get on the first scheduled bus.
There are hot dog vendors nearby, a food place and washrooms on the lower level.