Megabus

I booked my round tickets in advance, in December, since I had to travel to Toronto every Friday starting from January. After a few week, they cancelled most of my tickets towards to Toronto saying that these bus schedules are cancelled. This is NOT TRUE. Buses are running on their schedules, exactly the same day and time. No matter they give me an option to change my tickets for free, this all process is awkward. As far as I see the seats of supposedly cancelled buses are not sold out either. I really didn’t understand why they cancelled my tickets. I asked them by mail, they even didn’t bother to answer. For me Megabus is not a reliable company any more…

Worst company to deal with!
I’d go with grey hound buses or even a Über for travel.
There customer service guy in charge ‘Teri’ was absolutely useless, i’m still waiting 2 months on for their driver’s ‘report’. How can you not have a drivers report on a situation in a timely manner? Ridiculous.
As for the ‘driver’; How can you leave 5 scheduled passengers behind. You’d have to be a complete idiot to do that! the only 5 people stood waiting and you decide to driver off? didn’t even change his sign above the bus.
GUY’S AVOID MEGABUS!
DISGUSTING COMPANY TO DO BUSINESS WITH

Used them twice. WILL NOT USE THEM AGAIN AND DO NOT RECOMMEND THEIR SERVICE.
False advertising on both trips:
We were 40 min late with the first trip. Passengers were transferred from the double decker to the regular, dirty, loud, uncomfortable, crowded bus. My knees were in my chest.
No wifi
Called customer care, she said she is sorry. :/​no compensation.
They do advertise double deck buses and wifi but no guarantee. It took 7 days to respond back to 18 of my phone calls.
They promise what they can’t deliver.

Took the 6:30 Megabus from Toronto to Montréal on a Saturday morning. The ride from Toronto to Kingston was smooth and generally an okay ride once we got started. Once we left Kingston and switched drives, we began going far slower, and arrived in Montréal later than our expected arrival time, even though there was no traffic on the road or poor weather conditions at all.
The tables on the buses are tiny, so don’t expect to be able to set up a laptop or get too much work done on it — even the seats with tables that require a $ 5/​person reservation fee. Most people choose to sit upstairs; there is a washroom downstairs, but also fewer seats.
The wifi was not reliable, so don’t go on with a full expectation of surfing the internet the entire time. For the price of around $ 120 for 3 tickets booked a week or two before, I’d say it was an okay deal.

horrible service. fell on floor cause driver braked do hard. seats fell off under me smashing me to the floor. got bloody n bruised knees. the driver couldn’t care less when i told him what happened… no seat belt warnings in front of my seat n driver didn’t announce it over p. a…i will never ever use this service again. they lie about the rates constantly.

Booked at the beginning of April for a Toronto-​Montréal August round trip. Ticket was just over $ 40 after tax. What a bargain! Wi-​fi was slow, and YouTube was blocked, but I prepared for this possibility and watched some movies instead. Note that for the Toronto-​Montréal route, there is only one stop in Kingston, and if the bus is late, they won’t give you any rest time. The bus doesn’t stop at any of the ONroute service stations on the 401.
People who are complaining about the cramped space and amenities are too entitled. You get what you pay for! Some of us just want to travel for the lowest price possible. If you want comfort, pay up.

We took the Megabus from Washington, DC to Toronto and the ride was just perfect. It’s cheaper than the other and we suffered no delays (we even arrive too early). The Wifi wasn’t working that well but it was ok (it just works in the USA). The power outlets were not all working but we had also USB ports which were sufficient to charge our smartphones.
The place for the legs could be too small for tall people but it was ok for us. So nothing to complain about.

The woman working the ticket counter literally saved Father’s Day. I got to the bus station at 610 Bay St. at about 8:35am for a 9:15 Greyhound Bus that was sold out! Who figured so many people would be going to Buffalo that early on a Sunday? Anyway, the Greyhound agent told me to try Megabus, and the lady working the ticket booth was so insanely competent and helpful and totally helped me out — she let me use her phone because mine wasn’t working, and made sure I wrote down the reservation number, and was just generally really nice and pleasant, and on top of everything. So I got to Buffalo in time for Father’s Day instead of having to wait for the 11am Greyhound and I was super grateful :)
Oh, and the bus was fine and clean and timely and everything else was problem free.

Took Megabus from Toronto (Central Bus Terminal) to Niagara Falls (Fallsview)
Bus left on time, driver was quite nice.
Wifi looked connected but could never connect to anything on the entire trip, ended up using my cell phone data plan. Others on bus said same.
Power outlets did not work either.
On return trip (10:0PM) bus was 20 minutes late arriving and 25 minutes late leaving. Called Megabus and they had no information. When bus arrived it was not a Megabus bus, it was a single decker Coach Canada bus. No wifi at all and seat power outlets not working.
Called Megabus Monday. They said I would have to talk to customer service which did not open until 9:00AM. Called after 9 off and on all day and got busy signal all day. When i finally got through I got voice mail. I left my name and number and reason for my call. As of Wednesday morning still no return call. Called again, got customer service. First thing they said is I had to contact Coach Canada. I told them i bought my tickets from them not Coach Canada. Then they said they could nothing and that I had to email a special email address and file a complaint. I ask what that would do. They said they would send it to operations and investigate. I asked to speak to a supervisor and was told a supervisor would tell me the same thing.
Here is the thing: I could have gone on the GO Train connecting to a GO bus. They do not have wifi or power outlets but they are $ 15 less.
So Megabus advertises service they don’t provide and cover them selves on their web page stating no refunds if wifi does not work.
WE DON’T CARE… WE DON’T HAVE TO
I will not be taking Megabus again.

Pissed. Toronto to Montréal bus at 5pm on Friday. Made an impromptu stop in Scarborough, which no one told us about, and we were late getting to Kingston. Someone waiting in Kingston to board complained and the driver rudely told her that this bus is always late and to take the bus at a different time if she wanted to be on time. How about not lying about transit times on your website if a trip is «always» a certain way?
Driver also did not tell us how long we were going to be stopped in Kingston, and then disappeared. My friend and I wasted time trying to find someone who had information, and when we finally did, he was very rude to us and told us 5 minutes.
So: drivers were rude, didn’t have time to go to the washroom or get anything to eat, price wasn’t great, and we are late. Oh, and the WiFi doesn’t work.
Two stars because it gets us to where we want to go, the outlets work and it’s pretty clean.

Inconsistent. Their two deckers are fine. But single deckers are awful awful awful. No electric outlets. Even greyhound is better

Took this to new York, 12 hour ride, not the most comfortable ride, barely was able sleep since me and my brother took an overnight ride, he sleep some how
The price was good for what it was needed. Wifi only worked in the states. There were outlets, just wasn’t exactly in view to find under the seat

Megabus is awful. It’s cramped (more cramped than Greyhound) and the buses I took were always very LOUD. The drivers on Greyhound usually say something before the trip if it’s overnight about keeping quiet for people who want to sleep (like me!) but they didn’t on Megabus. The PA was SO LOUD it woke me up and startled me a lot. It was much, much louder than it needed to be. About twice as loud as Greyhound’s.
The prices are good; can be higher or lower than Greyhound depending on the trip.
One thing I do have to say about Megabus that’s positive: I screwed up pretty badly once, and missed my bus (NYC — Toronto) because I messed up the time. Completely my fault. I didn’t know what to do, so I talked to a Megabus employee at the «station» (roadside where they pick you up in NYC) and he said I could get on the next bus for $ 5 cash if there’s room. I looked online and I guess this is legitimately their policy?
Sure enough, I got on the next bus. I was very relieved, grateful and appreciative.
But seriously, turn down your PA.

I’ve taken Megabus on average about 3 times a year for years, ever since it started up in Toronto. The only reason I continue is the cheap price. I’ve had so many bad experiences I’ve often thought I should write about them, but usually prefer to forget about them as quickly as possible.
Sometimes the ride is ok, straightforward, relatively on time, no problems. But the number of times it’s been inconvenient or an outright nightmare outweigh those times.
First off, the bus is almost always significantly late. This may be partly due to the fact that I usually take it to the States and there’s always at least an hour delay at the border (not really Megabus’ fault, but should be taken into account when estimating arrival times). If the bus is full and there’s a lot of traffic, which happens at holidays, I’ve spent up to four hours at the border. However, coming back even before crossing the border, the bus from New York City is almost always late.
There are frequent bus mechanical problems and breakdowns. The last two trips I took with Megabus, 3 months apart, both times the bus broke down and we had to wait half an hour for another bus to show up. It’s happened several times in the past as well.
The WiFi NEVER works. I have never once successfully managed to surf the internet using Megabus WiFi. I don’t understand why they continue to advertise it.
The climate inside the bus is often too hot or too cold, and when you complain to the driver, he says it’s fixed and he can’t do anything about it. Last year on my way to the States at Christmastime we were stuck at the border, the bus was absolutely jam-​packed full, and it was so swelteringly hot and stuffy that it was difficult to breathe. A lady opened the emergency exit in the roof to get us some air, and got yelled at by the driver. Other times it’s so cold you have to keep your jacket on.
If you lose something on the bus, forget it. They tell you they do a thorough search, but I frankly don’t believe it. Given the level of (non)-customer service I’ve experienced in other aspects, I can’t imagine it’s true. They have always told me they can’t find my item, which may be true, but I am not convinced due diligence is done.
Bottom line, I take the Megabus because it’s the cheapest option for getting to upstate New York where my family lives, but it’s always a hassle and a headache. It would be great if Megabus improved the experience, or if there was an equally cheap but nicer option.

I’ve been using this bus service quite a bit lately. Basically for the price. If you book in advance you can get to Montréal or wherever along that route for next to nothing. Seats are comfortable enough and overall the experience is good. Can’t say I’ve had any problems up to now.

Great pricing booked a trip from Toronto to buffalo airport. The price was good $ 24 I think you can get even cheaper but you needed to book very early to get the cheapest deal. The bus was on time for departure but it took 5 hours to get there when it said 3 hours online so definitely factor in traffic as we were quite delayed. The departing trip from buffalo airport to Toronto was right on 3 hours. I think its safe to say is if your taking megabus try and get the earlier bus schedule as no traffic in the daytime. The bus I was on didn’t have the WiFi or power outlets so please keep this in mind. I’m sure the trip to just Niagara falls and new York will have these great amenities but the buffalo trip did not. The driver was helpful for directions and all. Bus was clean comfy. Book early for cheaper rates and come early to get your seats as its first come first serve. Also the bus leaves at the exact time given on the itinerary so they do not wait if you are late. Overall I’d use them again.

Well… where do I start? We had US visitors that needed to get from Pearson to Buffalo airport. Megabus had a great fare… but…their pickup location (revealed to us AFTER they charged the credit card) was downtown Toronto. We’re in Mississauga, and our guests would have to fight Toronto’s wonderful traffic to get there. We said no thanks, Megabus. But they charged the credit card anyway… and when we called to reverse it, we got the run around three time… and they HUNG UP ON US twice!!! And they refused to let us speak to a Manager! In fact, the last agent, told us that she was REQUIRED to end the call instead of letting us speak to her Manager. Obviously, it is their corporate policy to hang up on their customers instead of solving problems. We were told to call back in 1 hour and then later told to call back in another hour.
So…in the spirit of good Canada-​US relations, this is not the way to behave, Megabus folks!!! You are putting Canadians’ good name and reputation at risk, embarrassing me in front of my guests… and are the LAST company I will ever use.
To anyone reading this, BEWARE MEGABUS… don’t GIVE THIS COMPANY ANY BUSINESS. They charged our credit card without our permission and are now giving us the run around to get our money back… tsk tsk tsk.

I took the bus from Toronto to New York. Great ride: safe, spacious, spotty wifi, clean bus, left on time.
The reviews here are overly negative as probably only pissed off ppl want to complain when hundreds of ppl take rides everyday without a hitch who likely take this bus service for granted. I would ride it again.

I took the bus with my friend from Toronto to Washington. The ride was 14 hours and we made it there when we were promised the bus didn’t run late, it doesn’t matter when you are traveling summer or winter the bus AC is blasting on high it’s freezing on the inside but if you have a blanket you should be fine, the wifi does not work properly and you can’t stream on it !
Thank god for plugs to charge your devices cause otherwise you be so bored they do not show a movie or anything on the bus so make sure to bring entertainment with your selfs. Other wise it’s a very affordable way to travel.

My experience of Megabus was A-​OK. Especially if I can land a deal for $ 13 from Toronto to Montréal?!!
This is a better and faster option than the Greyhound as Megabus goes straight without a detour and bus change in Ottawa.
I was lucky as both times I travelled the bus was half full so I don’t have to sit next to anyone.
Though just like taking any public transportation, there would be passenger that talked on their phone loudly for hours, coughed all the way through the ride.
Make sure you show up at least 15 minute or earlier for your ride, as the driver is mega puncture with their schedule…