Telus

I’d like to be clear that this is a review of this store location and it’s service, not of Telus as a phone provider. (I’ve been with Telus exclusively since I got my first mobile phone and I really love them)
My one-​year old Blackberry (I know, I know) recently broke down and I knew it was within my one year warranty, so I wanted to take it in to get fixed. I decided to go to this location versus my usual location (in the Eaton’s Centre) because the mall location is always insanely busy. And I was right — this location (every time I’ve been in there) is dead. That being said, they also have way whack hours (posted no where), so definitely call before you stop by.
I stopped in with my partner to hand in my broken Blackberry. In return they gave me a loaner phone — an Android. This is a totally different beast than my BB, so I wanted to linger around a bit and fiddle with it just to make sure I knew what I was doing. At some point, my partner mentioned he also had an Android, and kind of attempted to help me, versus the sales guy helping me. I sort of shrugged off his help because I know for a fact he’s not very good with his phone, and also because, y’know, the other guy is being PAID to help me. Well, this started this really weird thing whereby the sales guy was patronizing my partner, saying things like, «Ouch!» and making him feel really bad that I hadn’t wanted his help. It was uncalled for and rude. I don’t care if you’re in retail and you can see a dynamic going on in a relationship (anyone who has worked in retail knows that sometimes things are just TMI) — you keep things professional and it’s not your place to voice your opinion on the situation.
It took 18 days to get my phone back, and they said they would call me or text me to let me know it came in — I received the text saying my phone was finished be repaired about 4 hours after I got my Blackberry back, so not super on the ball there. I’d go back to this location just because it’s so empty, but I would definitely complain to a manager if I felt uncomfortable again.