Harbourfront Medical

Loooooong wait. Doctor is awesome.

Closes early (30 mins) citing too many patients. Closes at 7:30pm but lights are off by 7:00 pm. So wrong!!!

Terrible client experience. I tried this medical centre for ~1.5 years (3 appointments). The family doctor was extremely late (60−80mins) for every single appointment and never once apologized or even acknowledged how late she was.
Reception staff were also horrible. When arriving to check-​in for my appointments they failed to even notice me standing in front of them (or else were purposely ignoring me) as they were so engrossed in their own conversation. I had to wave and speak up to get the receptionist’s attention, after which she was extremely rude. After waiting the first 20m past my scheduled appointment time, I went up to reception again to ask about the doctor and my appointment; again she was very rude and told me to wait as the doctor wasn’t ready for me yet. When I asked if she had any idea how much longer the doctor was going to be, she rolled her eyes and told me «no» then turned away. I waited another half hour before asking again. This time she responded «I already told you I don’t know.» and then picked up the phone. Under different circumstances I would have walked out but I was flying out of country the next day and needed to have a prescription refilled before my flight.
This is a terrible clinic. The only nice thing about it is the location and physical premises. I know it can be tough to find a family doctor in Toronto, but KEEP LOOKING. This clinic is NOT the one you want.

Not a great spot, the receptionists always put you on hold which can last up to 10 minutes. I recently went to book a physical and the receptionist told me that you had to have a family doctor at the clinic and that they aren’t accepting new patients. Here’s my issue with that:
1. Sadly due to this clinics close proximity to my condo I do have a «family» doctor there who is terrible… Maybe you should ask for your patients information before trying to dismiss them.
2. Moments prior I was on their website to look up the phone number and it states in big letters «accepting new patients» so if you are not in fact taking on new patients you may want to update this.

I could write a long list of issues I have had with this clinic but really don’t have the time, maybe I’ll do it next time my m. d is an hour late for her shift (it’s happened for my past two appointments). If you are looking for a family doctor that is reliable and care about you, keep looking. If you are looking for a clinic with friendly receptionist, move along and if you are looking for a walkin clinic with a doctor on staff … Call first!

Finding a great doctor in Toronto can be tough, and this place doesn’t help the situation.
I’ve been seeing the same doctor here for 2 – 3 years (shame on me, I know), and honestly, she’s the worst doc I’ve ever had. She appears to know next to nothing about the most basic health issues, and has zero interest in any type of holistic care. Even though the clinic has a naturopathic doctor, she freely admits to rolling her eyes when a patient mentions naturopathic care.
She has been most unhelpful in treating my autoimmune disease, and in fact, regularly makes me feel stupid and uncomfortable. Once, she actually yawned throughout my appointment, which lasted all of 5 minutes because she was dying to go home. I have started going as a drop-​in patient to avoid seeing her, just until I can find a better doctor elsewhere.
Specific doctors aside, the wait is often over an hour, and occasionally when you arrive as a drop-​in patient, they have closed early with no explanation.
The reception is hit and miss… sometimes great, sometimes awful.
The one good area is the blood lab: the ladies there are friendly, comforting, and very good at what they do. They are the reason for the extra star in my review.

I’ve walked in twice now and both experiences have been decent.
Both times have been weekdays: 9 AM and 5 PM.
Both times were not busy; wait time was less than 5 minutes to get into a room and then under 10 minutes to see the doctor.
Dr. Gerth was fairly thorough with his diagnostic; he takes his time to explain his diagnosis too.
I would recommend.

Called in to get an appointment to see a family doctor. Was put on hold for 15 minutes. Called again to give them another chance… same thing. I have a feeling this is not a good place. Will not be going back here again.

I have been coming here for years, and at some point, the management switched. Ever since then, I havent enjoyed my experiences there. A lot of Doctors left and the reception changed. They’re rude and unhelpful. Today will be my last time there.