Bell Canada Fibe TV

when the service works it’s great but when it doesn’t it’s a nightmare! but customer service reps are unhelpful. .no empathy. no appreciation nothing at all. I canceled all 3 services. BTW I waz a 10 year customer of bell.

Paul Right won’t admit to being wrong. This tech damaged my phone line while repairing a fault with the Fibe TV line. He was gone by the time I realized the damage had been done. He wasted lots of time complaining that the phone reps at Bell don’t have a clue and how his two years with Bell has made him a senior tech due to high turnover and how great he is. Unlike others he does his job right. As I was tired of listening to him rant and he complained about having to return his Bell vehicle. I arranged to have him come the following day as early as possible but by noon at the latest. By 2:30pm I decided to give him a call and of course he was just about to call me. However he was busy and promised to call back in 10 to 15 minutes tops. I waited 30 minutes and no call. I called him again and he sounded annoyed and said he’d call back in 5 minutes. I said that’s not going to work and tried to explain his lack of time awareness. He wouldn’t let me get a word in and when I insisted he explained that he didn’t get his lunch and wouldn’t tolerate my complaint, said he would now not come and hung up on me. After pinching myself to make sure it wasn’t a dream I contacted Bell and they sent a new tech at 5pm. The new tech fixed the damage. I was also promised a supervisor would call within 48 hours so I could report the original tech. It’s been close to 72 hours and of course I’m still waiting for a call.

Honestly the worst customer service I have ever experienced in my life. I never write reviews but it was so appalling I felt I had to. I am not going into the story as it spans over 2 weeks of bickering with them over the phone.
But I found through 8 hours of phone conversation & dealing with 6 customer reps, 3 technicians & ²⁄₃ supervisors. The technician who came to help last was the best & honestly the only help.
I’m from Ireland and thought I saw bad customer service with NTL when they were in existence but Bell topped that.

If I could give it a 0 I would too. The service is appallingly slow and over priced. They should call it Feebe (as in feeble) not Fibe. Our internet speed has been worse than normal for a couple of days now and they were NOT helpful on the phone tonight. After wasting half an hour while someone with an accent I could barely understand tried to explain to me that ¹⁵⁄₁₀ service doesn’t really mean that down load speed is 15 and upload is 10 it really means that every now and then, if you’re lucky, you might hit ¹⁵⁄₁₀ for a few seconds I gave up, and hung up.
The phone service is even worse, I pay over $ 30 a month for a line in the 905 exchange so everything is long distance. For that price I have no voice mail or call display and if I should happen to dial a long distance number (as in a phone 10 miles away) I get charged a flat fee of $ 2.50 and then some exorbitant fee per minute after that. Yesterday the line was so dirty with noise it was completely unusable.
None of this is really very surprising because if I had looked before I bought I would have noticed that there is no fiber optic line associated with my Fibe service. The service is coming into my apartment on the same crappy telephone wire that was run into this place when they built it 40 years ago.
Speaking of phone lines, the installer was another story, when we complained about the slow speed we were getting when it was being installed this genius picked up the modem and put it in the window and told us that the «reception» is always better in the window in cement high rise buildings. Now bear in mind this cracker jack installer has just plugged the modem into the wall jack with a cable. I wonder what they thought the purpose of that was if the signal is coming in the window. Complete idiots each and every one of them.
We wanted Rogers — unfortunately they don’t happen to service our area — but we live in hope.

If I could give it a zero I would!
Had it for 8 days keeps going down I called them almost daily for troubleshooting.
Spoke with supervisor (Remy) about it going down all the time asked him to send out a tech to look into problems he did nothing he kept me on hold for ten min and tried to transfer me to tech dept in the end it was the supervisor Remy’s lack of customer service skills who gave me no choice but to cancel and go back to Rogers
Customers have a 10 day grace period to cancel without being charged cancellation fee.
Worst experience ever!

Book a day off work, cancelled my current Rogers service to have this new Fibe service.
Installer informed me that the service was NOT available for my house.
1 star rating was for the pleasant installer. Over 1 week gone by with no update from customer service