Trail Appliances – Surrey

I went in looking for a dishwasher as I had become fed up with the garbage one I’d bought elsewhere a few years earlier and constantly calling in for warranty work. They were super busy however a sales consultant named Richard Hoffman noticed my wife and I discussing our options and asked if we needed any help.
He was so knowledgable, friendly and professional that I took his card and will buy all of my appliances from him. I hope his bosses read this. He explained our options, steered us away from a brand he had had horrible experiences with. He even talked me out of buying a more expensive model that had features that he said I would never use judging by how my wife and I had described our needs. He’d been to the brands workshops and knew the product inside and out. Just hands down an awesome experience. It’s been a couple of months and this is by far the best dishwasher I have ever owned! We will be back.

We’ve been buying most of our appliances at Trail since 1991. Last month was the largest purchase yet with 4 stainless steel kitchen appliances.
We found the salesperson (Sho) to be very helpful, knowledgeable, professional and not pushy so we made the purchase on our first visit. Unfortunately, since we didn’t do our usual research, we discovered that the dishwasher leaked shortly after installation. It was a brand new model and the cool features seemed perfect but, online reviews revealed that this model had a bad failure rate for leaks. Sho and the store manager were quick to respond to our concerns and went above and beyond in getting the problem solved. Sho recommended an alternative unit based on our specs, and emailed brochures saving us another trip to the shop (this time we double-​checked the online reviews). Both of them responded quickly to emails, something that many retailers are slow at doing. They quickly arranged for delivery and installation. (we hate hand washing!) We’re happy with the replacement.
We prefer shopping local business and will continue to recommend Trail.