Customer service is terrible I bought my BBQ a few months ago and BBQ is great but still blown away by how bad of an experience it was I asked some questions and got zero answers Tried to negotiate the price and was completely ignored. Didn’t even acknowledge I spoke The kick in the nuts was On my way out I saw a sign that said if you buy a full size BBQ you get a thank you gift worth around $ 50. I asked about it and got an answer-they’re out of them but if they had any I would have gotten one… followed by a pat on the back! Disgusting way to treat s customer. I’m going to be buying a smoker and I will absolutely not buy it from here. All the sales guy had to do was treat me like a person and I would have been happy to buy again. Very poor customer service!