Raintree Wellness Spa

I haven’t been here in a while, but this was always a good place to go.
I usually went to get my eyebrows and eyelashes tinted, and the ladies always did a great job. I went with my Mom to get a pedicure once as well and it was one of the best I’ve ever had.
The last time I went, I got my eyebrows waxed and I had a reaction to the wax. Apparently they had just changed it or something. The lady doing my brows felt so horrible because the skin around my brows went red, and she did everything she could to fix it. I felt bad for her, and I was trying to reassure here that it was okay (hey, how could she have known? Not her fault. :)). It was nice that she was so concerned (though I know it was her job and she probably thought I was going to throw a tantrum).
Raintree is a good place to go to; I’d recommend gift cards for Mother’s Day gifts or something, it’ll be worth it.

I would like to thank Shannon, the massage therapist, for the great massage I have recently had. She did such a great job and my back does not hurt as much as it did before the massage. I did not expect to feel such a relief after just one massage! She asked me what area I would like her to focus on during the massage and she used different techniques to relieve my back pain. I will definitely come back again and recommend this Spa to my friends.

I have been unfortunate a few times to recieve gift certificates to Raintree so I feel obligated to go there but if i could pass along a warning to others it would be that there are many other friendlier, nicer, more professional spas in Richmond!
For starters, the receptionist (who i believe is the owner) is not very friendly. I don’t appreciate sarcasm or a condesending tone when I’m making an appointment or paying for the one I just had.
The massage therapist I had was brutal. She insulted me the entire time, asking why my ankles are so fat and then I got to enjoy hearing her stories of her friend who became disabled by the same disease I am living with. That’s exactly what relaxes me — hearing about how I will likely be disabled!
There are so many stories I could tell of disasterous appointments but I’d rather just pass along to GO TO A DIFFERENT SPA!

I’ve been to the spa a few times and for me, it is one of the nicest spas I’ve been to. I’ve had two full body wraps, waxes, manicure/​pedicures and massage therapy. This is the place you think of when you think of a luxury spa.
When I enter the calming environment of the spa, I’m offered tea/​water and a warm shoulder wrap. When I change in to a robe, I have a locker and a very plush change room. All of their technicians are friendly and warm, always offering tea/​water and they make sure all of my needs are met.
With massage therapy, the massage beds are heated so you never feel cold, like in other clinics. The light in the rooms are dimmed so that I never felt exposed, especially during the body wraps when I had to be naked.
I highly recommend any service that includes the Vichy shower and if you use massage therapy, buy the 3-​pack. You save a good amount on each massage.

If you want to know how great Raintree Spa is, try to get an appointment!
Raintree being busy is not a bad thing at all. When you call and if they are booked, they will do whatever is possible to get you in, no matter what. Great customer service!
Honestly, it’s hard to write this review because it will only make Raintree more in demand. Raintree is a fabulous spa with amazing services and a great staff.
I have never been disappointed and they are always my first choice when I need that special spa somethin’.

Pretty good services but they forgot to note on my account that I was supposed to get a discount and overcharged me, and then would not reverse the charges. Receptionist was pretty passive-​aggressive. I’m not going back but you may have better luck.

As promised, I want to give an update on my 2^nd time at Raintree Day Spa.
Barbara, the owner, was there this time, and was just as pleasant and customer friendly as I remembered her to be. She greeted us with tea and gave us forms to fill out. I brought my two cousins with me and as all had 1 hr Swedish Relaxation Massages. While we were filling out forms, our massage therapists brought out warm shoulder wraps for us, which was brilliant! Such a cheap but effective way to show that this spa pays good attention to detail!
The massage was pretty good, but not mind blowing (I think it’s because we did not get RMTs. Apparently, all their RMTs are booked on weekends until 2011!!!). I liked how they were flexible with our needs. For example, my cousin needed someone with a firmer hand, and I wanted a scalp massage included in mine, and they satisfied both our requests. Another little detail is that they would use hot towels to wipe off excess oil after their massaged each section (for example, after a 15– min long foot massage, they would wrap our feet in a hot towel for a minute and gently massage so that we weren’t covered in grease by the end of the appointment).
I had a wonderful experience at Raintree and would definitely continue to recommend it to anyone who is looking for a decent spa with great service! Try to book in advance for an RMT!