Cyan Cafe & Lounge

The shisha is fantastic! Try their ice hose, it betters the experience ten folds. The décor is equally as snazzy. Unfortunately, the food is subpar at best, if that. Stay away. Their service is at times slow hence only three stars. Bigger groups get tended to quicker than smaller groups and the few times I’ve been here, it’s been a recurring theme. Expect a wait if you show up unannounced! While me and a friend stood in line waiting, a group of ladies showed up half an hour late for their reservations, and they lost their table. They only hold reservations for fifteen minutes, not a second more. Understandable as it’s a very busy place. What’s not understandable is the $ 25 per person fee you have to pay to make reservations on the weekends — including Friday nights — meaning, if you’re a group of 5, be ready to pay $ 125 simply on the reservation. P. S., that is NOT including taxes and «gratuities» they expect you pay on top of the $ 25 per person. The staff becomes very snide and passive aggressive if you don’t tip, as well. TLDR? Great shisha. Terrible service.

Not sure why the reviews are horrible.
Amazing and very fast waiters!
The chicken tikka is amazing!
Great shisha — especially with the ice hose!
A little pricey but that’s what you get when your in a lounge bar atmosphere.
There’s a DJ after 1030 pm which is fun! He played all different types of music from Arabic to HipHop!
I would suggest you reserve a table or booth ahead of time to avoid lines and waiting! They get packed quickly!
The dress code is everything! I see girls in club dresses and heels and I see girls In jeans and a TSHIRT. Same for the men it’s either dressy or casual!
There’s all different ages but 19+ of course.

STAY AWAY. I wish I never heard of this place. If you want to wait for a table for an hour or more and watch the door guy let his friends in ahead of you and then get treated like shit by the unprofessional staff and mangement, this is the place for you. They forgot our food, tried to charge us for it and then added an undisclosed MANDATORY 15% gratuity to the bill. The law is that these types of gratuities are for parties of 6 or more (my party was 3) and the addition of the gratuity has to be disclosed. This place will not get another dime out of me. No one knows anything there except how to be rude and how to rob people. Service is slow, unprofessional and sour. Management is inept, incompetent and unwilling to take accountability. Shisha, food and drinks are over priced and the actual venue is starting to look tired.

Cake here after a weekend shift… Had the grape Mint sheeaha and the chicken kebab platter… Everything was brought out within a few minutes of ordering and it was delicious… The sheeaha came with a brand new plastic hose and 4 coals… which was nice Cuz every other sheeaha place doesn’t give u a brand new hose… The food was really good as well… Would come back here

Probably one of the most disgusting places I have ever been to ! Poor service ! Illiterate employees who can not even read let alone treat their customers right ! I will never ever come back here ! They are disgusting

3.5 because they actually card.
They’re clean, they’re nice, ambience is trendy and modern. However, if you want a comfy lounge seat you’ll need to book ahead on weekends.
Food is good for a shisha bar. Service is good and wait staff are humble and attentive. They regularly bring us water and shisha is strong.
They offer nicotine free, which is awesome. Solid place.

We went here for dinner after a recommendation by family members. We arrived and were greeted at the door with a warm welcome. We later observed that a bell goes off in the back when someone enters and every customer gets personally greeted.
The wait staff guys were so humble, polite and respectful. We were not bothered at all, having been given an innovative contraption with three buttons that is connected to the wait staff’s watches. The buttons say «call» «bill» and «water.» All you need. The service was prompt and the Middle Eastern cuisine beautifully presented.
The Kibbeh appetizer is a dough mixture of finely ground lean beef and burghul, shaped in oval balls, stuffed with ground lean beef and minced onion, fried until golden brown. It was a delight to our palates.
The Muhammara dip consists of Roasted red peppers, ground walnuts, breadcrumbs, olive oil, pomegranate molasses and spices. This generous, tasty serving came with several pieces of a thin pita-​like bread and several thick pieces of delicious garlic bread.
I had the mixed platter and my husband had the dry spice shrimp skewers. Both came with dips and sides of Greek salad and blue coloured rice. I would recommend both dishes.
We absolutely loved the background music! It was a dance beat played at just the right volume. The atmosphere was so relaxing. We sat in comfy leather chairs with a coffee-​table type table.
The place is beautifully decorated with a blue waterfall at the front and the bar at the back was illuminated in blue. They offer hookah pipes, which are still allowed in York Region but no longer in Toronto.
The steak skewers could have been more tender but, other than that, this was not just another dinner out. It was an adventure. We brought home enough leftovers for another dinner the next night and, including a couple of beers, the price was surprisingly reasonable. We actually checked the bill again to make sure they hadn’t left anything off. It was a wonderful new experience. We’ll definitely be back!

Bad service. Rude servers. Bad shisha.
The owners are thieves. Our group was charged about $ 140 extra of alcohol that no one ordered. I Highly don’t recommend this place. This was my first and last time in this place.

This was my first visit to Cyan café and lounge. If you like Arabic music, then you’ll enjoy the DJ’s playlist. He also plays Persian music here and there. I strongly recommend reserving a booth if you’re inviting a big group, as the place gets packed quickly at night. The music was overly loud and we were not able to hear each other at all! Even though there are buttons to push for calling the waitress, the service in general sucked. When we got there we had to tell our waitress to clean the table, as it was left dirty from the previous customers.
The shisha was almost flavourless. My drink (the Cyan Martini had almost zero alcohol in it) and the people who got burgers told me that their food used to be much better before.
I liked the vibe and décor, but was not impressed with anything else. Not likely to return here.

One of the worst places I’ve ever been to. The owner is a complete crook and charged my group $ 140 extra on top of the bill. They said that we got food we didn’t even order and when we fought them about it, the owner laughed at my face. I am a business professional and run my own business personally, and I WOULD NEVER laugh at a customers face and overcharge them. Also, my drink «Russian red» had old lumpy cream in it and the chicken fingers are cooked in fish oil. how’s that for great food. DISGUSTING PLACE AND I DO NOT RECOMMEND THIS PLACE TO ANYONE. OH, and good luck paying for your bill. you have to wait in a lineup and it takes about 40 min to just pay for your bill.

The staff at this establishment is absolutely terrible when it comes to handling its customers. I have been to this place at least 4 – 5 times giving them a few times to redeem themselves but my visit a couple days ago will definitely be my last. One of my friends did not have a proper ID as he was still getting settled into the country, but was definitely at the legal drinking age. For the first time in my life I saw someone get ID’ed for smoking shisha and when he told the employee he did not have it at the moment, the employee had the audacity to give him the option to «sit somewhere else and read a book or something.» How can someone even suggest that? If you wish to be mistreated I definitely recommend this horrible lounge. Their shisha is not spectacular enough to overlook their atrocious customer service. Stay away.

Avoid this place at all costs. My friends and I have been going to smoke shisha at least once, sometimes twice a week every week for more than 8 years. We like to try different places and try different flavours and have to many shisha places.
I have never in my entire life witnessed worse customer service from any place ever. Cyans employees and management are the rudest, most ignorant, condescending, and have absolutely no idea how to build customer loyalty. I would think they like to have no customers and would love nothing more to hire 8 people to sit inside by themselves alone with each other only for the entire night.
The actually venue is quite nice, and this is not a one time bad experience it’s the 6^th time it’s been bad. I had to express my discomfort in this «business”(trust me the quotations are generous). If this place will survive the employees and management need to learn what hospitality means. This place will go bankrupt in a few years, unless they fire the manager and hire someone who gives even the tiniest of care for human life.

Not your typical shisha lounge. This place is one of the best shisha places i have been to.
Great service, nice décor and always a fun place, esp on the weekends.
Great food selection which is fresh, yummy and reasonably priced.
Have been there 4 to 5 times in summer.

Does not even deserve a one star. Went on a Tuesday night, every table was taken and they had one waitress working who came to check up on us every half hour in total room three hours to order drinks and few dishes. Friend ordered a dish with beef when it was kefta and the manager argued with him. Took half an hour for bruscetta… bread, cheese and tomatoes. Basically a sick joke as a shisha lounge, as a restaurant, or as a business period. STEER CLEAR, GO TO MANDALA’S

Went there after works a few coworkers on a Tuesday night. One of the coworkes highly recommended it so we drove all the way from downtown.
Food:
The food was amazing and really well priced. for 20 $ two people can eat well.
We got hooka as well — mint flavored lemon was the best. With a drink and everything, it cost 45 $ per person. Including tax and tip.
Ambience:
The ambience was very relaxing. The room looks like a lounge and has comfortable seats. There were a couple of bar tables. but most of the room is covered in couches with tables.
Service:
Staff was friendly and helped set up the hookas.
I would suggest going there if you want to relax, have some good food and talk with friends. There is light music in the background.

Initially I had a great experience with this place, good atmosphere but unfortunately it became clear that the first priority for the owners is $$$ without concern for customer service and satisfaction. You can bring them a lot of people and they will treat you great on one night and like crap on another because there is only 2 of you. And even when you let the waitress know that you are not happy the manager/​owner won’t bother to come talk to you because they simply don’t care as they think they are busy enough so don’t need to keep everyone happy. I personally will not go back and I know my friends won’t either. I will take my money where my business is appreciated.

Place: Cool theme with a great environment. Service isn’t always the greatest. Music is alright too.
Shisha: Unless you’re getting an orange bowl with an ice hose, you’re probably not going to enjoy it for too long. The regular heads aren’t good and the flavours are limited (or not as exotic as other places)

This is my 4^th visit to Cyan, they have a magnificent chef behind the seen food have a very special favour mix of Mediterranean middle eastern cuisine.
excellent, beverage, and atmosphere

So I learned from my last visit and this time I decided to call to book a booth. Well this time it was a great experience! Booths are really clean and comfy. Lots of wide screen TVs. We ordered shisha, Kubba, fries, and nachos. Some of us washed that down with tea while others decided to wash it down with beer or other alcoholic drinks.
Shisha was clean and a generous waiter kept providing us with charcoals whenever needed. Fries and nachos were pleasantly served on nice plates and it surely tasted great. I tried their chicken tikka before and they were amazing, but today we weren’t really hungry. I surely recommend it if you are though. Compliments to the awesome chef :-)
Also compliments to the DJ for playing those great songs. We were hyped up. But too bad there was no dance floor. Have a dance floor or play lounge music (I prefer the former though).
We decided to end the night with salt, lime, and shots! Overall it was a great night.

The place has been both excellent and awful during my three visits
Service: not very good and very slow
Price: decent
Food: one time it was very good, the second time the portion got smaller with very little salad
Presentation is not good at all. Though the lounge is beautiful and they could have done so much more with it, they don’t care about presentation food and drinks.
Shisha: very good the first time and very bad the last time
Worse of all is THE MUSIC!!! It’s this loud rave music and is nothing but annoying!!!
Overall, I must say it’s been very inconsistent and the music and what they are showing on TV is not really relevant to a shisha bar.
I’d have to give it ²⁄₅ :(although I usually give good ratings… They definitely have some stuff to work on.