Caesar Spa

Friendly service, very soft hands involved which I prefer.
A variety of services available.

I’ve been to two locations: one in the lower level of Sheraton Parkway Hotel in Richmond Hill, and one in the Holiday Inn Hotel & Suites in Markham.
The décor for the one at the Sheraton Hotel is very nice and sort of thai themed, and it seems like they put some thought in the décor, but the one in the Holiday Inn wasn’t so special. Actually it was in need of refreshing and rooms were claustrophobic.
The treatments that I had were mediocre — for the facial that I had at the Sheraton location, the girl kept banging her chair around and slamming cabinet doors which I found quite disturbing since it should’ve been a relaxing facial. After the treatment was over, they were pushy for me to pre-​purchase more facials in advance, and when the manager saw that I wasn’t interested in prepaying, she just walked off and ignored me when she heard her baby crying in the back room! Yes, she had brought her baby to work!
For the next treatment I had, it was at the lower level of the Holiday Inn with my mom so we were in a two-​persons’ room. The two massage therapists were talking throughout the treatment which made it so uncomfortable!
Anyway, lots of better Chinese owned spas that give much better service and enjoyable experience.

We got a gift voucher for hotel room and 30 min. couples spa. We did the back massage and it was painful for me, but then it could be that I am more sensitive to it. My husband said it was fine for him. I did tell the lady to ease off so it did get better.
The photos of the venue look better than in person. I thought in person it looked a bit aged and used. The massage room was basic, .at least clean and aromatherapy is relaxing.
Why 2 stars? On separate occasions when I call or went there in person to ask about the spa packages, the receptionist was not helpful in explaining the spa packages. Maybe it’s a language/​communication thing? We want to go back, but not interested in dealing with the receptionist.
We will try another spa/​location instead.
Winse

I bought a caesar spa massage and facial service in Groupon. The price are ok with this service. Environment are good. The lady Attitude was polite.
But the service is not qualified. Not professional. The whole back massage was only up and down with oil to push my back. Only one movement. Not comfortable. Everybody can do it. No relax.
The facial massage is better than back massage. But Not good. It only take a few minute. not enough time for relax. cleaning face and black dot in nose are very quick to finish. So the mask time take longer to fulfill the total one hour.

I had bought a package from them. During one of the treatments the staff person starting arguing with me about what the package included. I was very disappointed, I went there to have a relaxing experience and had the opposite.

My boyfriend bought a package for me here for my birthday, and to say the least, I did not have a good spa experience here. The décor and ambience is nice but it is an Asian run spa and the service was very brief and I was ignored on several occasions.
They didn’t have any rooms available so I had my massage in the outdoor patio. There were bugs flying around and people in the hotel pool could look through and see you. I freaked out when I heard men tAlking since I was only wearing my underwear for the massage. I requested to be moved indoors right away when I saw a pair of male legs on the other side of the patio. The massage was performed by a new girl (so they claim) and was not relaxing at all. I was to have a full body massage done but she only did my back side and when I flipped over, she only massaged my head. And it really hurt.
I had to wait for 30 minutes before a different girl could perform my facial. It was not relaxing at all. Everything was rushed and she only steamed my face for 3 minutes at most. The mask they used was really nice though, I felt really refreshed after a nap in the facial room.
When it was time to go, they couldn’t find my locker keys and I had to wait another 30 minutes before they managed to unlock my locker. My boyfriend bought a $ 850 voucher for $ 665 and we are going to request a refund. Its only because this ‘spa’ is locate inside Sheraton that gives them an excuse to price all services at the same price as the Holt Renfrew spa.
All in all, I do not recommend coming here, unless you are in a rush to get massage or facial done and don’t mind waiting for a very disorganized staff.

I had a fantastic experience here with my mom.
I bought Groupon deals for $ 45 each:
A 60-​minute Éminence Stone Crop hydration facial (up to a $ 75 value)
A 30-​minute hot-​stone massage (up to a $ 65 value)
A paraffin foot treatment (up to a $ 30 value)
The technician we had (Christine) was excellent. She was very professional, attentive and did not try to push us into buy anything (she did make suggestions). I paid extra $ 30/​person to enjoy the Vitamin C facial as well which based on the original pricing was a steal too! Christine also did a good job with our massages and foot treatments.
All in all, excellent experiences and I will come back for sure.

This Caesar Spa location is inside Sheraton Parkway Hotel at the lower level.
The decoration of this spa is quite nice. The theme is more Asian spa, think in the line of Thailand and Bali.
There is also a nice outdoor patio area (one time I took a yoga class at the patio, it was quite nice. however the patio is right next to an entrance door and there were people kept slamming the door for the whole time!)
I have facial treatments and a hot stone massage here on 2 occasions.
The treatments itself were all quite good. The facial massage was excellent and I was really relax.
The only comment are the treatment rooms have really thin walls so you can hear all the conservations and people walking around or pushing their equipments while you doing your treatments.
The therapists can be quite pushy trying to sell you packages… (I just tell them I will think about it.)
They do have couple room, so you can have a facial with your friends or a massage with your loved ones!
Watch for special or package deal. There are more specials deals at the location inside the shoppes of Parkway, if you are more price oriented!