Things Engraved

I am disgusted by the «customer service» at the Billings Bridge location. I bought a wedding photo album from there and had it engraved. I was told to choose a font and did so. When I picked it up, you could hardly see the engraving at all. I mentioned it quickly but was late for the bridal shower. I was so embarrassed, I asked the bride to give it back to me to have it redone. When I went to the store the 1^st time I was sent packing by the person who did the engraving because she did not know what to do and the manager wasn’t there. My dad took it in while I was at work, when we were told the manager would be there. They had the nerve to blame us, it was the font that was chosen, and the person who had engraved it «didnt know»! WTF??? THey said it could be returned for a refund. I took it in today and was explaining who I was and what they had told my dad and the «manager» jumped down my throat correcting my information. She wanted it to be ABUNDANTLY clear that it was MY fault for choosing that font!!! She said on that material you don’t use that font… UMMMM who’s business it it to tell me that??? YOURS DIMWIT!!! As she was snarkily processing the refund, I said, you should tell people that font is inappropriate on this material and she rudely said «we usually do.» Why don’t you sprout a backbone along with some decent customer service, admit when you’re wrong and treat your customers with respect. I will NEVER set foot there again and will be telling EVERYONE I know and spreading through the classifieds on the school boards website that I work for to avoid that place like the plague. It’s used by over 3000 people daily so rest assured you will be losing plenty of business. Not that growing business seems to matter to you at all.
I couldn’t leave 0 stars or I would have.

If you’ve ever been to Things Engraved, Personally Yours is the exact same thing. It’s even the same company, with the same website, products, and services, but with a different name. This one is located on the third floor of the Rideau Centre, beside Mrs. Tiggy Winkles and before you get to the Mackenzie King bus station. They carry all sorts of engravable items, like picture frames, keepsakes, jewelry, wedding favors, and other gifts.
I was looking for some kind of engravable metal plate that I could mount on the wall under a guitar. Originally, I went to Wallack’s, thinking that I would be able to find something in this huge craft store, but no luck. As soon as I got to Personally Yours, there was a display with all kinds of engravable plates, and I found one that was perfect for what I needed.
There were about three customer service people there, all attending to different tasks. They were all nice and patient, and one of them in particular was very helpful in making suggestions. I’m so indecisive, and I really had no idea what to choose for the font, short forms, what I wanted on each line, etc. The plates are charged by line instead of by character, so she suggested that I get two lines instead of three, since there would only be a few letters on one line and «it would be a shame to waste $ 6 on something that small». Great suggestion, and it was nice that she thought about it logically and helped me out economically, especially around the holidays. It only took an hour to do the engraving, and even though there was a line up when I came back to pick it up, she recognized me and pulled me out of the line to give me my order. It was so quick, so easy, and the service was fantastic!