Les Noces Couture

Had the most amazing service witch resulted in the MOST beautiful wedding gown ever! We had our reception at the Mount Stephen Club and the classic chantilly lace of the semi-​cutstom dress was magical in the classic setting. Special thanks to Nancy (the boutique’s owner) for her personnal input every step of the way aka like…6 fittings!
Vanessa

I find it interesting that SI’s review
was the only one listed as ‘recommended’, and that all the other non-​recommended reviews were negative ones criticizing the store… Something fishy is going on here.
And SI, nice try but it is obvious you work for the store or possibly is the owner of the store. Your review sounds just a bit ‘too involved’ and ‘too sales pitch’ to be a regular customer. As for my own personal experience, I have to say that the owner fully lived up to the negative reviews. When I told her my wedding is in 2 years, I could read in her face that she thought I was unlikely to purchase a dress that day. After trying on 3 dresses, she refused to show me anything else, even though the store was not closing for another half an hour. Initially she kept trying to pressure me to buy by saying that there is a sample sale right now and that unless I’m willing to buy now the dress will be gone by the time I come back, and that when I come back, there won’t be any dresses within my budget. When she saw that I wasn’t too taken with the
dresses I tried, she told me that I shouldn’t have come here unless I was ready to buy. She kept emphasizing that they are the best couture house in Canada, and that you should only come here if you’re ready to buy. And she kept asking me if I had appointments elsewhere, how is that any of her business? I came here wanting to give her the benefit of the doubt despite all the negative reviews I read online. But sadly she fit the bill: rude, condescending, unhelpful. Even if I had found my dream dress here, I wouldn’t have bought it because I can’t imagine having to work with someone so calculating and miserable. On the two occasions I dropped by the store (the first time she didn’t even let me come into the store because I didn’t have an appointment, that should have been my clue there!), the store was completely empty. Here’s a thought, brides-​to-​be want to work with an honest, positive person who cares about making their dream dress come true, not someone who makes you feel bad and doesn’t want to spend time helping you and only cares about making a sale. To the owner, here’s a lesson: if you are kind, helpful and enthusiastic with your customers on their first visit, chances are that even if they don’t buy that day, they might come back one day to finally purchase a dress because they remember they had a pleasant experience there. If you don’t learn this, you will perpetually have an empty store until the day you close. Oh and needless to say, I will never go back there.

It’s obvious that Anna R. from the review above was on a blatant campaign to smear the reputation of Les Noces Couture, because nothing she said could be further from the truth. Her rant was obviously the result of misplaced jealousy and anger at the fact that this particular salon was not the right place for her friend to find her wedding dress.
Les Noces Couture is one of the most internationally renown bridal salons and has one of the best reputations in the City for providing top notch quality service and exquisite custom gowns made of the most luxurious fabrics… and I say this from first hand experience after having put their reputation to the test.
Before I go any further, you should know that I’m an extremely particular shopper at the best of times (so you can imagine how fussy I was being when it came to my wedding dress!) I’m especially a stickler for customer service. I don’t care how much I love the item, if the salesperson pressures me or gives me attitude, no matter the cost of the item, I will walk out. In fact, I went to MANY bridal shops both in Mtl. & L.A. and walked out of most of them after trying on only 1or 2 dresses-​not just because they didn’t have what I wanted, but because of the poor customer service.
While I can’t speak for everyone, I feel it safe enough to generalize that when it comes to making the best decision for such an important occasion in a girl’s life, since the salesperson can’t avoid being part of the whole wedding experience, I expect to be given the attention I deserve regardless of the cost of the dress, I expect them to listen to what I want, and work within my budget… and that’s exactly what I got from Les Noces Couture.
Despite not having an appointment, I decided to visit their salon, having heard rave reviews from many people. I was immediately greeted with a friendly smile while they verified if they would be able to see me. As luck would have it, there was a cancellation and they took me right then and there.
One of the most amazing features of Les Noces Couture, is that before they look at any pictures of what you want, draw up any sketches or take you upstairs to see their sample gowns, they ask you what your budget is, which is clearly aimed at avoiding the disappointment associated either with being in love with a picture of or trying on a gown you can’t afford.
It’s obvious from the way Anna R. wrote her review above, that her friend’s budget and dress expectations were an insult to what Les Noces Couture stands for. I say this carefully, as I don’t want to give the impression that their dresses are unaffordable, which is absolutely NOT the case. You just have to understand that this is not your run-​of-​the-​mill store where you buy «off the rack.» If you are looking to buy a lovely polyester gown, this is definitely not the place for you.
Les Noces Couture is a salon for people looking for a cut above, even if they have a budget… because to most extents, they can work within your range. You just can’t be disappointed if you come in with a picture of a designer gown worn by a celebrity and expect to have Les Noces Couture copy it for the same price as a high end St-​Hubert St. gown, which is obviously what happened to Anna R’s friend.
All in all, I have to say that from the moment I walked into the salon, I was treated like a queen, despite the fact that my budget was nowhere near the status of one. Each time I went, I had the full, undivided attention of both Nancy and Ivanka, and was given the attention such a momentous purchase deserved.
Not only did they look at my photos, listen to what I wanted and come out with a dress that was exactly what I was looking for, they didn’t pressure me when I told them that I needed to think about it before committing. Instead, they agreed it was a good idea to give it thought, because if I wasn’t truly «in love» with the gown, it wasn’t the right one for me.
And so, since I have trouble committing to anything without first examining all options, before making a final decision, I made my final rounds of the bridal salons Montréal has to offer, ranging from St-​Hubert St. to Ogilvy’s…and after having officially seen it all… as there was absolutely no question that the customer service, quality and custom fit of Les Noces Couture’s gowns remained unrivalled, I made an appointment the very next day and purchased my dress.
What I can therefore say with absolute confidence to all the brides out there in search of «THE» (perfect) dress, is that if you want to be wrapped in the most incredible, luxurious fabrics, expertly draped by some of the most skilled hands in the industry, with a final product made to fit your body the way only custom tailored clothes do… and you are prepared to bend your St-​Hubert St. budget in the name of superior quality and supreme customer service, then les Noces Couture is the place for you! After all, your wedding only comes around once, so you deserve the BEST!