Picks & Sticks Music

Just had a less than favourable experience speaking on the phone with the guitar repair technician at this store. I’ve never yet visited this business in person, and certainly don’t plan on it now! I have a rare, neck-​through Tobias bass that needs its old broken bridge replaced with a new one I have purchased, then a set-​up done with the new strings I also have ready for this purpose. The person I spoke with mentioned that he didn’t have a lot of repair work on currently, so was pretty open to work on my bass. He seemed perfectly pleasant and polite, until I (also very politely) mentioned that I would prefer to be present while my bass is being set up. The reason for this, is that I like to make sure the action is perfectly set to suit my playing style. As soon as I said this, he rudely said then perhaps I need to find someone else to work on my bass, and hung up on me! Definitely not good for business… guaranteed I’ll never be giving this store any of mine! If that’s how a technician treats a potential customer, then I agree — I definitely need to find someone else to do this work. Someone competent enough not to mind having the owner present!