Montfort Grill House

I have been going to this restaurant since it has opened. I am considered an expert reviewer on the Zomato site. After seeing the negative review with pictures I was compelled to write on this site.
I decided to take my dining group here last night. I dont usually use this site for reviews but i will start writing in it as well as Zomato. One of my fellow members showed the offensive review so i would like to share my experience,
The lady in that picture has been serving us for years. She is friendly, efficient, and pleasant. She is one of the most attentive waitresses I have had in our city (check out my reviews on Zomato and you will see I have visited more restaurants than the top bloggers in this city, so when I say that it should mean something). She comes around a lot asking people if you are pleased with the meal. Tonight one of my dining members did not like his goulash soup and she asked if he would like something else instead. He switched it to the fatoush (Which i would like on record to being the best fatoush salad in this city. Hands down!)
I was not there the night Jennifer came to the restaurant but I can say this. The diner writing the offensive review complete with pictures must have been pretty nasty or rude to make the wonderful lady that I have known for years to respond like that. If it was like the writer says just a wrong order than I know and have seen many times this woman bend over backwards to make you happy as a diner,
I would also like to state emphatically that I have not spoken to the woman in the picture because I would not insult her to even question as to what happened.
Now for my actual review of our dinner–
Atmosphere– This place is plain and simple. sometimes soft music plays but last night that wasnt the case, The booths are comfortable but the other seating in the restaurant is uncomfortable so I suggest if you can grab a booth.
Food– My family usually gets the mixed grill. This is the best if you dont mind sharing your dish. I love everything on it. I think the upgraded one is worth the extra money to include lamb. Last night we didnt order that. The things we did have at the table are the following:
We started with — 1) Fatoush salads– everyone agreed this salad is amazing. 2) Goulash soup– My dining friend did not like the flavour. He felt the spices were not traditional goulash tasting (maybe curry?) When our server found that he did not like it she was HAPPY to exchange it for a salad. (I would say this was accommodating) 3) french onion soup– I didnt know what it was when it came out because it had cheddar cheese on top. Imagine that! My dining buddy said also instead of bread this place uses pita chips. I guess both dishes are the Mediterranean version that were too different from what we are used to. My buddy felt that the new way was not her preferred way of serving this dish but it wasnt bad. Now everything else had high ratings– 4) lentil soup– this was reported (and I have had it in the past and I agree) to be absolutely scrumptious. 5) falafel dish– Excellent reviews on this item. They were enjoyed thoroughly with that fantastic garlic sauce the place is famous for. One of my dining mates asked for tahini sauce and this restaurant doesnt usually serve it but she went to the kitchen and had the staff make some up. (how is that for being accommodating again?) 6) chicken shwarma — awesome 7) Montfort chicken in a pita (shwarma with onion, green peppers, and pineapple) — absolutely wonderful especially if you put the garlic sauce generously on it, Wow! 8) Kafta on a pita– very good 9) Cheeseburger and hamburger– both reports were favourable although my husband said he would get the kafta next time 10) steak on a pita– My friend loved it but she said she added both sauces (garlic and the other one they give you (tomato with onions and spices– a little heat) She said she will be back for take out again very soon. 11) lamb on a pita– so tender and wonderful. This friend accidentaly started eating the chicken shwarma when she found out it was not the lamb. The waitress allowed the chicken shwarma to stay and she brought out another one to replace it. (not does this woman not sound like she tries to please rather than throw someone out?- This is the lady I have known for years) We did not stay for dessert because we were going to a movie but I can vouch for the baklava. It is very good. I cant say it is the best because I prefer it to have pistachios only (theirs has mixed nuts) but it is good.
Service– I have written above so much on this subject. Excellence is all I can come up with
Impression– I will continue to be a regular at this restaurant and that nasty review written about this place will not deter me in the least. I would suggest that if you go stick to the Mediterranean dishes because that is what this place excels at.

WE HAD TO CALL THE COPS AFTER TRYING TO DINE HERE THIS EVENING! A female waitress at this location was so angry when we complained our order was incorrect (the young server had given us wrong information so we didn’t get what we ordered) She told my husband and I to ‘Get out, Fu@%ers’ & grabbed my arm as she pushed me out the door! With customers watching! We couldn’t BELIEVE it! I got video of it but the officer asked me to delete it after she viewed it so I did. I’d fear for your safety if you choose to eat here. And DO NOT take your children. The vulgar language that came out of her mouth was appalling! We didn’t eat the food as it was t what we ordered so we weren’t about to pay for it! This guy Omron has since threatened to call the cops on me through private message if I don’t remove this post! I went to the police station that night, the police did not come to me & if it was a dine & dash as Omron claims surely we would have been forced to make payment when we returned voluntarily to show the officer the video. This is what my experience was at this location & this is what Unilocal is for! To share experiences. Sorry Omron & fellow owners. You failed to meet the service you claim to provide. Our order was wrong. We were not eating it or paying for it as a result. And that made you lose your minds & shout profanities. That was my experience & I’m sharing it here.

Quick, friendly service and delicious falafel. My husband and I were the only people in the restaurant when we were seated, but it quickly filled up with people picking up take-​out and eating in. Prices are reasonable, too.
Oh, and the people sitting next to us ordered what looked like a pint of wine each, so — I’m getting wine next time!

+ decent food, good tzatziki sauce
— pricey
This Montfort is hidden away in a small business plaza. It’s small inside and has about 8 booths and a few other tables. Décor is plain.
Waitress and other staff were friendly.
We ordered the Hamburger in a pita and Montfort Chicken platter. Most entrees are over $ 16 here and go up to near $ 30, not cheap.
Food took awhile to be cooked, we had to wait 45 minutes. It was hot when it came out. My hamburger had nice flavour. Fries were dry, salad was fresh. Our pita were a little dry. My friend said the Montfort chicken platter was tasty. I like the tzatziki sauce they have at the table, although one little container for two people is far to little.
All in all, a decent meal, just overpriced.

Honestly not the best Montfort location. Always mess up order on take out and food seems not to be fresh. I don’t order anymore. Many other places to order from. Too bad. Normally Montfort is great. Thumbs down at this location.

If you’re a fan of middle-​eastern food, this place is amazing. Due to it’s weird location, it’s never very busy. So, the service is lightning quick, the seating is comfortable, and the portions are generous. They have a lot of good food to choose from, but among the highlights are chickpea soup, pita with hummus, chicken shwarma on rice, and tabouli.