WIND Mobile

I’m reviewing only the coverage, issues with dropped calls, etc. as I’ve never personally dealt with their customer service.
HORRIBLE. Really really really bad. I don’t use it by choice, I’ve been using a cellphone with Wind for over 3 years now due to work. It seems to go through phases. At first, there was a phase where both incoming and outgoing texts didn’t arrive at all. Then there was the dropped call phase… every 3^rd or 4^th call would get dropped and it is VERY frustrating. Currently we have 2 things going on– 1 is that texts often arrive anywhere from 5 – 40 minutes after they were sent, and another is that the phone never even rings and suddenly you get a notification that you have a voice message waiting from a missed call. …when you’ve been sitting right next to your phone the entire time with the volume up very high, and it didn’t make a single sound. This happens daily now, and usually anywhere from 1 – 10 times within one day. Also I’m not sure if it is just the one corner of Leduc or all of Leduc, but despite their coverage map showing that Leduc has strong coverage, I had almost no signal at all when I was down there with this phone for a couple of days. It was so bad that I found literally ONE spot in the house I was staying at where I had to stand perfectly still and NOT MOVE and then I’d get 1 bar with a very bad connection (but at least it was 1 bar!).
Very frustrating, and the only good thing that has come from these past 3 years of using Wind is that I now know I will never in a million years use their services for my personal phone, and will strongly discourage all friends and family from doing so as well.
(Don’t ask me why I’m still with them if it is so bad and I’ve been struggling with them for 3 years– it isn’t my decision to make.)
The whole no contracts thing is great, sure, but you have other options. Wind is not the only company offering these deals and packages. You’re better off shopping around elsewhere.

I am not the type of person that likes to leave negative feedback, we all work hard in life. But at this point I must with this company.
Their staff has been very VERY rude over the phone, by over talking over my questions with a loud tone, when I wanted an answered why I was charged extra for a service that I never applied for.
I will pass on my experience to those who I know.

I’ve been with Wind now for about 4 years.
I switched from Telus after being with them for 15+ years.
Pros:
Better deal on packages, I have one for $ 40 flat (unlimited data, local/​international texting, caller ID, call waiting, call conference, LD US/​Canada). If I had this with Telus, it would probably be around $ 75.
Windtab.
They have different offers on every phone.
Mine was $ 250 towards my phone. Every month, 10% of your bill of your base plan price goes towards paying this tab off. If you ldecide tol eave before it’s paid off, you just pay off the balance. Fair enough.
NO contract.
You’re allowed to switch plans once per pay cycle (so basically once a month). I have switched plans twice when I saw one better. I’m on an old Holiday plan that was offered for a limited time, so always can keep an eye out.
If you are in a city (Vancouver, Calgary, Toronto, Ottawa) that they have coverage, then your phone calls made there are local. Not sure if it’s changed, but when I was with Telus, if I made a call in Calgary to another phone in Calgary, it would be long distance. I have long distance included so, it’s a moot point I guess.
Cons:
If you travel lots, and not in their covered region, then this probably isn’t for you. As you would get dinged for roaming lots.
Lack of choices of phones compared to the big 3. As well, can take longer to get new phones in, as they are usually last on vendors’ list.
If an iPhone fan, currently they don’t carry any, but you can unlock one and bring it to them (just make sure to check with them first that the phone is compatible with their network.
Yes, they do use overseas help support. But I’ve only had to use it twice ever.
As for one reviewer saying it won’t work in other countries. If you unlock your phone it shouldn’t be a problem. As I gave my parents my old unlocked Wind phone and they took it to Australia and just bought a local card.
Most importantly, before you go with them, go to their website and check their coverage area in Edmonton. I know they have been getting better, but there are some newer areas that there won’t be local coverage and only roaming.

I was quite surprised by the lack of reviews of this location. Next to Kingsway Mall, it is the city’s second busiest outlet in the city. I have owned a Wind line since April 2010, 2 months after the company going live in Edmonton. I wouldn’t pay attention to Santo’s rating at the bottom, as more of the information is erroneous, both for that period of time and now.
My plan is one of their older ones: All the call control features (VM, CW, Call conferencing, etc…), Canadawide Text, Canadwide calling for $ 15 + GST/​mth. No contract. Granted I did buy me phone outside. But vs a 2 – 3 year contract, I’ve likely saved at least a grand. Was looking to upgrade my phone and did to a BB Curve (yay for end of cycle handsets). I mus give big shoutout to that location’s Joshua B (likely the only caucasian male at this location), who was an enormous help and answered all my questions concerning current plans, handsets and let me play with all the demo models available (as I’ve found other reps at this location not always up to date on their own products and pricing).
WindTab system works like so: Pay X for phone and the remaining goes on the Tab. Easy numbers: $ 200 at Checkout/​500 on a tab for a total of $ 700. Plan is $ 30, 40 or 50 a month for unlimited features (province wide, canadawide, Canada/​USwide). 10% of your plan fee (3, 4, 5/​mth goes towards that $ 500 dollars on the tab). After month 24, the rest is wiped and you own the phone. After 3 months you can call into the call centre and get the unlock code for free and take it to another carrier. More phones from the Big 3 are not reverse compatible to Wind, but wind works on their own and the GSM/​LTE network
I’m definitely looking forward to the whichever holiday deals Wind may have in place and signing up for my first WindTab!

BEWARE OF WIND. Ordered by telephone Sept 3. Sept 15^th hasent arrived in my mail box yet. Called again they told me to go to the mall, etc, etc. then go to Canada post, to fix my address? 5 calls 2 visisits to the kiosk and NO SATISFACTION Not different than any other company. Rates are higher after initial trial periods. No contract would be great if we could ever get service started. I just gave up on these guys and stayed with my own company. When will there ever be a decent phone company. The 6 times spoke with WIND agents all the way in Eygpt they told me i could easily walk to the mall again and get this all fixed. Tried that but the lady at Wind (in the blockbuster at 23 ave) TOTALY RUDE.

What WIND Mobile is doing is awesome. My cousin uses them and I wish I could cancel my current contract and join them this instant.
The great thing about WIND is the fact that they have no contracts. So that means that they won’t swindle you like some OTHER cell phone companies (*cough* Rogers *cough*). You can switch carriers whenever you want and it won’t cost an arm and a leg.
Since the company is new, the reception isn’t the greatest right now. They don’t have many phones to choose from either, but in two or three years, this company is going to be incredible!

WIND is a new cell phone service provider that has a motto which states they don’t have a gazillion phones, just a few great ones, with no contracts. That is very true. They have very few phones to choose from, about 5 but they aren’t bad choices at all. The phones are sold with no contract and for a cheaper price than you would find at Bell or Telus or Rogers.
I am looking into switching over but the only reason I won’t just yet it is because they are a brand new company so the reception isn’t the best. They also offer some great plans that aren’t very complicating and they allow you to add-​on around those.
If this company plays its cards right it will get tons of business. Most people hate the concept of contracts and the BS all the major companies make you deal with.

WIND is awesome!
WIND is a new Canadian cell phone company that has just been launched in Edmonton. They created the company based on surveys by Canadians that told them what Canadians hated about their cell phone companies.
WIND has NO CONTRACTS! If you like them, stay on, if not, go elsewhere. No strings attached. How beautiful is that?! They also have cheap plans! You can call all other WIND phones, and anywhere in Canada with unlimited texting — day and night — all for $ 45! There’s unlimited minutes and long distance!
My favourite thing about WIND is that they are not owned by Rogers, Telus, or Bell. All of the other small cell phones (like Koodo) are owned by one of these companies. But not WIND!
They use their own towers so the reception isn’t the best yet, but it’s getting better every day.
The staff are very knowledgeable about their stuff. They are so helpful.
AND, you can get a 3G touch screen phone for $ 130.
I love WIND!